Partner One Capital logo
Partner One Capital

At NetWitness, we believe in challenging the established mindsets, approaches, and product categories in the information security industry. Every product that we deliver to market is based on a core set of principles grounded in the major paradigm shifts in play and the implications that they have for our customers. Do the right thing – by our customers, employees, and shareholders...think long-term, but act with a sense of urgency. What we do matters – our work makes a difference in the world. We give a damn – about our customers, about what we’re doing, about each other...we’re in this together. We are a fun company – building cool products with technical insight that help our customers solve meaningful problems. Our mission is delighting our customers with everything we do. We provide thousands of customers around the world with essential security capabilities, leading with our Intelligence Driven Security Strategy and Vision, to protect their most valuable assets from cyber threats. With NetWitness’s award-winning products, organizations effectively detect, investigate, and respond to advanced attacks; reduce IP theft and cybercrime.

Technical Consultant

Location

Tunisia

Posted

33 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Technical Consultant

Partner One Capital

Role Description - Client Relationship Management: Act as the primary point of contact for technical support inquiries regarding our Output Management software suite. - Tiered Support: Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites. - Troubleshooting & Resolution: Diagnose and resolve complex technical and application-level incidents reported by clients. - Patch Development: Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.) to develop and deliver effective patches. - Cross-Functional Collaboration: Partner with internal R&D/development teams and product experts, as well as external client operations teams to ensure seamless resolution. - Quality Assurance: Define, develop, and execute non-regression test suites to ensure stability. - Delivery & Implementation: Deploy patches and provide hands-on assistance to clients during their implementation. - Technical Documentation: Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles. - Continuous Improvement: Proactively contribute to the refinement and optimization of support processes and workflows. - Modern Platform Support: Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments). - Services Collaboration: Assist the Services team with document design projects using our next-generation software offerings. Qualifications - Mainframe Mastery: Strong proficiency in the IBM z/OS (MVS) ecosystem. - Development Languages: Expert-level knowledge of JCL and COBOL. - File Management: Solid understanding of VSAM file management systems. - Domain Expertise (Preferred): Operational or technical knowledge of Output Management (e.g., print shop workflows, inserting/mailing processes, AFP print formats). - Tooling: Experience with ticketing systems and collaborative platforms (e.g., Zoho Desk, MS SharePoint). - Office Suite: Advanced proficiency in MS Word is a plus. - Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent experience. - Experience: 2 to 5 years of professional experience in a similar support or engineering role. - Languages: French (fluent) and English (professional). - Soft Skills: Strong client-facing communication skills, with the ability to translate complex technical issues into clear business language. - High level of rigor, autonomy, strong service orientation, and analytical thinking. - Learning Agility: Proven capacity to commit to the long-term learning and mastery of complex, legacy, and modern software architectures.

Related Categories

Related Job Pages

More Consultant Jobs

Bishop Fox logo

Red Team Consultant

Bishop Fox

Bishop Fox provides security consulting services to high-tech startups, Fortune 1000 companies, and financial institutions around the globe. Its mission is to secure businesses wit

Consultant33 days ago

• You’ll be running red teaming engagements, starting with research and including profiling organizations, defining attack objectives and crafting attack tree graphs and other key planning efforts. • Perform operations based on planning to achieve the attack objectives through a variety of potential attack paths, including network, web applications, physical, social engineering, and others. • Help customers understand their attack surface by communicating, ability to respond to incidents, report on steps taken, and issues discovered. • Provide thoughtful, tailored, and actionable recommendations. • Solve challenging technical problems and build creative solutions in a client-facing role. • Provide expert opinion to help clients navigate difficult business decisions including how to prioritize critical findings. • Lead small teams on one-of-a-kind engagements, mentor co-workers, and contribute significantly to the advancement of the consulting practice.

United States
Bishop Fox logo

Senior Red Team Consultant

Bishop Fox

Bishop Fox provides security consulting services to high-tech startups, Fortune 1000 companies, and financial institutions around the globe. Its mission is to secure businesses wit

Consultant33 days ago

• You'll tackle complex challenges for some of the world's most recognized organizations, securing their networks against real-world threats. • Running red teaming engagements, starting with research and including profiling organizations, defining attack objectives and crafting attack tree graphs and other key planning efforts. • Perform operations based on planning to achieve the attack objectives through a variety of potential attack paths, including network, web applications, physical, social engineering, and others. • Help our customers understand their attack surface by communicating, ability to respond to incidents, report on steps taken, and issues discovered. • Provide thoughtful, tailored, and actionable recommendations. • Solve challenging technical problems and build creative solutions in a client-facing role. • Provide your expert opinion to help our clients navigate difficult business decisions including how to prioritize critical findings. • Lead small teams on one-of-a-kind engagements, mentor co-workers, and contribute significantly to the advancement of our consulting practice

United States
Contentsquare logo

Solution Consultant

Contentsquare

Make every customer count with the complete Digital Experience Analytics platform.

Consultant33 days ago
Full TimeRemoteTeam 1,001-5,000Since 2012H1B No Sponsor

• Design and deliver immersive, storytelling-based product demonstrations that showcase Contentsquare's value across web, mobile, and app experiences • Lead discovery sessions and technical deep dives, leveraging frameworks like Command of the Message and MEDDPICC to uncover and align to prospect pain • Own and execute Proof of Value (PoV) engagements that emphasize business impact, insight delivery, and time to value • Partner daily with Account Executives, Marketing, Product, and Customer Success to ensure a seamless and value-driven buying journey • Advise customers on their digital experience strategies, including behavioral analytics, content optimization, and conversion insights • Engage technical stakeholders on architecture, SDK deployment, tag governance, data strategy, and integration best practices • Scope and guide platform evaluations, helping prospects connect the dots between behavioral data and business outcomes • Stay sharp on industry trends and product updates to act as a trusted domain expert internally and externally • Share product feedback and emerging requirements from the field with Product and Engineering to influence roadmap • Serve as a mentor and thought leader across the SC team—sharing best practices, participating in enablement, and elevating the overall craft

New York
$140K - $160K / year
Full TimeRemoteTeam 10,001

Role Description This role contributes to Starbucks success as the primary point-of-contact for all existing stores within their assigned region. Providing the best in lease interpretation, lease enforcement, risk assessment & negotiations to our Real Estate, Facilities, Construction, and Operation partners to maximize the profitability of the portfolio. - Provide expert-level guidance and strategic direction. - Work proactively to resolve escalated lease enforcement issues and be accountable to regional goals of a portfolio of ~800-1000 coffeehouses. - Oversee portfolio activities, including the review and management of new store leases and amendments. - Implement plans in line with company standards, prioritizing quality, speed, and budget efficiency. - Deliver excellent customer service by staying up to date on trends in Lease Administration and Property Management processes. - Proactively identify opportunities and recommend solutions with the end-user in mind. - Drive the lease management strategy and adapt swiftly to shifting priorities. - Facilitate cross-functional team support through Coffeehouse development processes. - Ensure alignment of proposed programs and projects with business unit and company's goals. - Inspire and influence others to protect retail assets by partnering with various teams to resolve issues. - Enjoy working on an energetic, fun team while acting in accordance with Starbucks guiding principles. Qualifications - Takes a holistic view of organizational needs, combining strategic oversight with attention to detail for successful execution. - Role models and promotes a growth mindset, creating a positive and inclusive work environment. - 5+ years’ experience in lease administration, property management, or related field. - Individuals with bachelor’s degree or equivalent experience. Benefits - Access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. - Short-term and long-term disability, paid parental leave, family expansion reimbursement. - Paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. - Participation in a 401(k) retirement plan with employer match. - Discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. - 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program. - Access to backup care and DACA reimbursement.

United States
$81.9K - $138.8K / year
Job Closed