Role Description At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence. This is a fully remote role. Qualifications - An active Resident Health Insurance License and any additional certifications/licenses as required by CMS. - Ability to interact professionally with customers, addressing their needs and concerns effectively. - Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues. - Skills in Microsoft Office applications for organizing and tracking information. - Attention to detail and the ability to maintain accurate and organized records of customer interactions. - Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system. - Ability to explain complex healthcare information to clients in a clear and understandable manner. - Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies. - A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required. Requirements - Accepting internal inbound calls from sales agents to conduct third party verification. - Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll. - Conduct HRA/MCA assessments. - Present options for Carrier mail order pharmacy. - Answer questions customer may have with their new plan. - Driving higher effectuation & long-term value for company. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

• Provide an excellent customer experience via email, live chat, and social media. • Ensure a seamless transaction process throughout our marketplace at all times. • Actively drive resolution of customer issues resulting in customer satisfaction and retention. • Maintain and/or improve your team’s Customer Support Metrics. • Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth.

Role Description At Remitee, we are looking for an Operational Support Analyst to join our Payments Operations team. - Provide direct support to our clients by resolving assigned cases - Extract and manipulate information from different databases - Identify operational deviations and carry out the necessary actions to resolve them - Interact with other areas to ensure resolution of assigned cases - Analyze available data to improve operational indicators and monitoring dashboards - Ensure excellent service for our clients Qualifications - Problem-solving skills - Availability to work night shifts (ideally 15hs to 00hs) - Advanced knowledge of ticket management tools (Jira) - Interpersonal skills and teamwork - Minimum 1 year of experience in similar roles - Knowledge of SQL and Power BI - Experience in B2B customer support (fintech is a plus) - Occasional rotating shifts on holidays Company Description Remitee is an international, expanding organization with a vibrant culture that sets us apart. Our work environment is fast-paced and stimulating, offering numerous opportunities for growth and development. If you're a self-starter who thrives in a collaborative and challenging environment, we encourage you to apply. Our company values are fundamental to our daily operations. To succeed here, you'll need to embrace and live our company values. - Build Trust (Integrity and Transparency): We inspire through example, fulfilling promises, and communicating sincerely - Embrace Diversity (Respect and Empathy): We listen and connect, valuing diverse perspectives. We recognize achievements and efforts - Trust in the synergy (Teamwork): We forge authentic bonds through offering opportunities and sharing responsibilities - Focus on the essential (Simplicity): We simplify complexity, constructing effective solutions. We promote simple and accessible communication. - Create our best version (Excellence): We act with discipline and perseverance, taking care of our physical and mental well-being. We live with passion and purpose in everything we do

Role Description As our Customer Success Manager, you will sit at the intersection of our publisher network, advertiser relationships, and end-user experience. You will be the right hand to Irfan, our Product lead and become the go-to person for ensuring our partners are set up for success, and our app users get the help they need fast. This is not a ticket-closing role. It is a relationship-building, insight-generating, process-creating role for someone who wants to have real impact at a growing company. What You'll Do - Publisher Success - Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues. - Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership. - Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time. - Advertiser Support - Handle advertiser campaign queries and troubleshooting with speed and clarity. - Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them. - Reporting & Process - Build and maintain performance reports and dashboards using Metabase and PostHog. - Create scalable support and success processes from scratch — we are still building here and want your input. - Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed. Qualifications - Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition. - Proven account management or customer success background with a track record of retaining and growing partnerships. - Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter. - Strong communicator who can translate technical nuance for non-technical partners and vice versa. - Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools. Requirements - Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures. - Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools. - Experience working in a startup or small team environment where scope evolves quickly. Benefits - Real ownership and impact from day one — no bureaucracy, no hand-holding. - A team that is small enough that your work is always visible and valued. - A fast-growing platform with genuine traction. - The chance to build processes and systems that will shape how we operate for years to come. - Remote-first and flexible — we care about output, not hours.