Role Description The Member Support Specialist is TailorCare's frontline ambassador - often the first human touchpoint a member has within the RecoveryOne care modalities. This role delivers high-quality, empathetic support across chat, phone, and email channels, resolving member questions and technical issues related to the RecoveryOne platform. Success is defined by CSAT scores, SLA adherence, and the ability to leave every member feeling heard, supported, and confident in their care journey. Primary Responsibilities - Member Support & Satisfaction - Handle inbound member interactions across all channels (chat, phone, email) with warmth, clarity, and professionalism. - Resolve member pain points including password resets, app navigation, account questions, and basic technical issues, efficiently and completely. - Demonstrate genuine empathy and patience with members who are frustrated, confused, or anxious. - Confirm member satisfaction before closing tickets and maintain consistently high CSAT scores. - Technical Support & Tools - Navigate the Member Dashboard to locate account details, enrollment status, and communication history. - Use ZenDesk to create, categorize, close, and document tickets in accordance with SOP standards. - Manage inbound calls professionally using RingCentral, escalating appropriately when needed. - Adhere to HIPAA guidelines in all member data handling and documentation. - SLA Adherence & Efficiency - Respond to inbound member tickets within SLA-defined timeframes for each channel. - Document all member interactions in ZenDesk accurately and in real time. - Prioritize the queue intelligently, addressing urgent or sensitive member situations appropriately. - Use ZenDesk macros and templates to handle routine inquiries efficiently without sacrificing personalization. - Flag volume spikes or workflow barriers to the Lead or Manager to support team-wide SLA health. - Culture & Participation - Come prepared to 1:1s and team meetings with updates, questions, and observations. - Receive feedback openly and apply it with genuine effort and follow-through. - Adapt quickly to new tools, processes, and priorities as the team evolves. - Support teammates during high-volume periods and contribute to a positive team culture. Qualifications - High School Diploma / GED required - Associate Degree or higher preferred - 1+ year of experience in customer support, member services, or a related frontline role. - Excellent written and verbal communication skills with a warm, professional tone. - Comfort with ZenDesk, RingCentral, or similar CRM and communication platforms. - Familiarity with HIPAA guidelines or willingness to learn and comply rigorously. - Strong attention to detail in documentation and ticket management. - Genuine empathy and a solutions-oriented mindset. Requirements - Ability to effectively communicate both verbally and in writing with members, partners, and peers. - Excellent customer service, problem-solving, critical thinking, and interpersonal skills with a focus on quality and professionalism. - Customer-centric and motivated to help people. - Ability to follow and adhere to Standard Operating Procedures (SOPs) and Department policies. - Strong attention to detail and sense of urgency. - Ability to multi-task, prioritize, and follow through on tasks, projects, and assignments. - Dependable and reliable self-starter. Comfortable and capable of working independently and collaboratively. - Excels in a fast-paced, start-up environment. Benefits - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

Role Description We are expanding our remote team and looking for motivated individuals to assist clients with booking hotels and resort stays. This role focuses on customer support, research, and booking coordination while working from home. No prior travel experience is required—comprehensive training is provided. This is a great opportunity for someone who enjoys helping others, loves travel, and is interested in learning a new skill that can grow into a long-term income opportunity. What You’ll Do - Assist clients with researching and booking hotels and resorts - Answer general questions about accommodations, pricing, and availability - Communicate with clients via phone, email, and online tools - Follow booking procedures and document client details accurately - Participate in virtual trainings and ongoing support sessions Qualifications - Friendly, reliable, and professional communication style - Comfortable working from home with minimal supervision - Basic computer and internet skills - Interest in travel, hospitality, or customer service - No experience required—training provided Benefits - Work-from-home flexibility - Step-by-step training and mentorship - Access to travel tools, suppliers, and industry discounts - Performance-based income potential - Opportunity to grow into a certified travel professional - $20,000 - $75,000 a year Next Step Attend a short informational meeting to learn more about the role and training process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. • Comfortable working in a high-volume production environment. • Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status. • Documenting information in multiple platforms using two computer monitors. • Answer and conduct business on the telephone while maintaining excellent Customer Service.

Inside Sales Support Rep Remote/Virtual WASHINGTON - VIRTUAL - WA01 Full time Req178594 With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. Key Responsibilities: - 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. - 25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process - 25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests. Direct Manager/Direct Reports: - This position reports to Supervisor - This position has 12 direct reports. Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - Previous customer service or retail sales experience; home improvement trades specific - Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external - In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - 2 Minimum Leadership Experience: - None Preferred Leadership Experience: - 1 Certifications: - None Competencies: - Action Oriented - Business Insights - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $24.00 - $26.00