Klink Finance

• Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues • Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership • Handle advertiser campaign queries and troubleshooting with speed and clarity • Build and maintain performance reports and dashboards using Metabase and PostHog • Create scalable support and success processes from scratch — we are still building here and want your input • Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed

Role Description As our Customer Success Manager, you will sit at the intersection of our publisher network, advertiser relationships, and end-user experience. You will be the right hand to Irfan, our Product lead and become the go-to person for ensuring our partners are set up for success, and our app users get the help they need fast. This is not a ticket-closing role. It is a relationship-building, insight-generating, process-creating role for someone who wants to have real impact at a growing company. What You'll Do - Publisher Success - Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues. - Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership. - Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time. - Advertiser Support - Handle advertiser campaign queries and troubleshooting with speed and clarity. - Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them. - Reporting & Process - Build and maintain performance reports and dashboards using Metabase and PostHog. - Create scalable support and success processes from scratch — we are still building here and want your input. - Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed. Qualifications - Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition. - Proven account management or customer success background with a track record of retaining and growing partnerships. - Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter. - Strong communicator who can translate technical nuance for non-technical partners and vice versa. - Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools. Requirements - Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures. - Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools. - Experience working in a startup or small team environment where scope evolves quickly. Benefits - Real ownership and impact from day one — no bureaucracy, no hand-holding. - A team that is small enough that your work is always visible and valued. - A fast-growing platform with genuine traction. - The chance to build processes and systems that will shape how we operate for years to come. - Remote-first and flexible — we care about output, not hours.

• Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues • Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership • Handle advertiser campaign queries and troubleshooting with speed and clarity • Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered • Spot patterns in user issues and translate them into actionable product or process improvements • Build and maintain performance reports and dashboards using Metabase and PostHog • Create scalable support and success processes from scratch

Klink is building a next-generation rewards and performance marketing platform, connecting advertisers, users, and publishers through high-quality, measurable results. With 1M+ registered users and a rapidly scaling network of global advertisers, Klink is shaping the future of online earnings and reward-based user acquisition. We help apps, games, and brands acquire high-intent users through incentivized actions, and we help publishers monetize through our fast-growing offerwall and API integrations. We are a team of 10 which means everyone has a high impact by nature and plays a critical role. We support each other, move fast, and genuinely care about what we build. We are looking for someone who is humble, curious, and ambitious. Important Note: Read until the end and submit a short cover letter to be considered for the role. Tasks The Role As our Offerwall Customer Success & Support Manager, you will sit at the intersection of our publisher network, advertiser relationships, and end-user experience. You will be the right hand to Irfan, our Product lead and become the go-to person for ensuring our partners are set up for success, and our app users get the help they need fast. This is not a ticket-closing role. It is a relationship-building, insight-generating, process-creating role for someone who wants to have real impact at a growing company. What You'll Do Publisher Success - Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues - Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership - Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time Advertiser Support - Handle advertiser campaign queries and troubleshooting with speed and clarity - Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them App Customer Support - Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered (we currently have a part-time CS Manager who will report to you) and suggest process improvements - Spot patterns in user issues and translate them into actionable product or process improvements Reporting & Process - Build and maintain performance reports and dashboards using Metabase and PostHog - Create scalable support and success processes from scratch — we are still building here and want your input - Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed Requirements What We're Looking For Must-haves - Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition - Proven account management or customer success background with a track record of retaining and growing partnerships - Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter - Strong communicator who can translate technical nuance for non-technical partners and vice versa - Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools Nice-to-haves - Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures - Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools - Experience working in a startup or small team environment where scope evolves quickly You'll Thrive Here If You Are - A self-starter who takes ownership without being asked - Someone who loves building processes, not just following them - Comfortable wearing many hats on any given day - Humble, team-first, and genuinely happy to help — whether it's a partner query or a colleague needing a hand Tools You'll Work With - Intercom — primary customer support channel for app users - Klink Publisher & Advertiser Portal — internal partner management - Metabase & PostHog — analytics and performance reporting - Jira / Atlassian — task and project tracking - Claude and other AI tools — for automation, drafting, and workflow improvement Benefits Why Klink - Real ownership and impact from day one — no bureaucracy, no hand-holding - A team that is small enough that your work is always visible and valued - A fast-growing platform with genuine traction - The chance to build processes and systems that will shape how we operate for years to come - Remote-first and flexible — we care about output, not hours We would love to hear from you. If you want to know more about this opportunity, please complete this application with your most recent work profile and we will get back to you ASAP. Important Note to be considered: Please add your salary expectations in your cover letter and submit your motivation to join Klink.

Role Description As our Offerwall Customer Success & Support Manager, you will sit at the intersection of our publisher network, advertiser relationships, and end-user experience. You will be the right hand to Irfan, our Product lead and become the go-to person for ensuring our partners are set up for success, and our app users get the help they need fast. This is not a ticket-closing role. It is a relationship-building, insight-generating, process-creating role for someone who wants to have real impact at a growing company. What You'll Do - Publisher Success - Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues. - Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership. - Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time. - Advertiser Support - Handle advertiser campaign queries and troubleshooting with speed and clarity. - Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them. - App Customer Support - Oversee support for Klink's own app users via Intercom, ensuring timely and high-quality responses are delivered (we currently have a part-time CS Manager who will report to you) and suggest process improvements. - Spot patterns in user issues and translate them into actionable product or process improvements. - Reporting & Process - Build and maintain performance reports and dashboards using Metabase and PostHog. - Create scalable support and success processes from scratch — we are still building here and want your input. - Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed. Qualifications - Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition. - Proven account management or customer success background with a track record of retaining and growing partnerships. - Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter. - Strong communicator who can translate technical nuance for non-technical partners and vice versa. - Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools. Requirements - Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures. - Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools. - Experience working in a startup or small team environment where scope evolves quickly. Benefits - Real ownership and impact from day one — no bureaucracy, no hand-holding. - A team that is small enough that your work is always visible and valued. - A fast-growing platform with genuine traction. - The chance to build processes and systems that will shape how we operate for years to come. - Remote-first and flexible — we care about output, not hours. Company Description Klink Finance is a global earnings platform and affiliate offer network, connecting users, advertisers, and partners worldwide.

Role Description Klink is building a next-generation rewards and performance marketing platform, connecting advertisers, users, and publishers through high-quality, measurable results. We are now hiring an Offerwall Partnerships Manager to expand our advertiser ecosystem and grow Klink’s publisher network. - Acquire new advertisers across gaming, fintech, GPT platforms, survey networks, and performance marketing ecosystems. - Manage and grow advertiser relationships focused on CPI, CPA, and hybrid payout structures. - Source, negotiate, and onboard new publishers, apps, and platforms to integrate Klink’s offerwall API. - Build and scale a global publisher network that delivers consistent, high-quality user volume. - Identify new offer sources and maintain a diversified advertiser mix across GEOs and verticals. - Coordinate with product and tech teams to support integrations, track conversions, and troubleshoot delivery issues. - Monitor performance metrics (ROI, conversion rates, retention, payouts) to optimize live offers. - Analyze market trends in the incentivized UA and task-app ecosystem to identify opportunities for growth. - Maintain strong operational hygiene: offer setup, compliance checks, payout accuracy, and competitive benchmarking. Qualifications - 2+ years experience in offerwalls, performance advertising, incentivized UA, GPT/task apps, affiliate networks, or mobile gaming CPI/CPA sales. - Existing relationships with advertisers, ad networks, gaming studios, GPT platforms, and/or publishers strongly preferred. - Proven track record of acquiring advertisers or scaling publisher traffic in a performance environment. - Solid understanding of CPI/CPA payout models, attribution, conversion funnels, and ARPU optimization. - Ability to manage integrations through APIs, postbacks, and tracking platforms (e.g., AppsFlyer, Adjust, TUNE, Affise, HasOffers). - Strong negotiation skills and confidence managing revenue-impacting deals. - Data-driven mindset and comfort working with dashboards, performance analytics, and KPIs. - Self-starter with the ability to operate independently in a fast-moving, remote-first startup environment. - Excellent communication and relationship-building skills. Benefits - Be part of one of the fastest-growing reward and ad-tech ecosystems. - Work directly with a high-performing, global leadership team focused on experimentation and measurable growth. - Fully remote culture with flexible hours and genuine ownership of your work. - Competitive compensation, performance-based bonuses, and strong upward mobility as we scale beyond 1M+ users.

• Own Klink’s full user acquisition strategy across programmatic media buying, incentivized traffic channels, affiliate networks, and influencer-driven acquisition. • Drive large-scale user volume from offerwalls, GPT platforms, task networks, survey routers, and reward communities. • Build, optimize, and maintain onboarding funnels that increase activation, first-task conversion, and early retention. • Partner with Product and Data teams to identify friction points, improve funnel performance, and deploy conversion experiments. • Own lifecycle and CRM: email flows, push notifications, in-app triggers, and re-activation campaigns. • Analyze traffic sources daily to optimize ROI, conversion rates, EPC, ARPU, churn, and LTV. • Test new acquisition channels, including content, community channels, cross-promotions, and new publisher integrations. • Manage budgets, pacing, targeting, and campaign optimization across multiple channels. • Identify and onboard new UA partners across incentivized traffic, survey providers, and earning communities. • Create reporting dashboards to monitor growth KPIs and communicate performance to leadership.