Role Description As a Senior Technology Support Specialist, you will provide hands-on and strategic IT support for a growing franchise network, including franchise buybacks and acquisitions of independent tax and CPA firms. You will assess, deploy, and support network infrastructure, hardware, and end-user systems, ensuring smooth technology transitions, standardization, and ongoing operational reliability. Qualifications - High school diploma or equivalent - 1-year minimum related work experience Benefits - Competitive compensation - Benefits to support your health and well-being - Specific benefits may vary based on your role - For detailed eligibility requirements and benefits information, visit blockbenefits.com Company Description Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.

• Respond to inquiries: You answer customer inquiries via Gorgias by email, chat and WhatsApp — quickly, empathetically and always in SHEKO’s tone • Orders & returns: You navigate Shopify independently and resolve issues directly and uncomplicated • Complaints: You handle difficult situations with confidence and find solutions that truly satisfy customers • Escalations: You recognize when a matter needs to be escalated internally — and act quickly • Shape processes: You follow macros and flows and provide feedback when something doesn’t fit or can be improved • Community management: Those with experience in community management and a passion for nutrition can also moderate our Facebook community, answer questions and foster a positive atmosphere

Role Description A U.S.-based, tech-enabled tax accounting firm experiencing rapid year-over-year growth is hiring a CRM Virtual Assistant to support internal account management and client delivery operations. This is a full-time (40+ hours) remote role within a fast-scaling, VC-backed startup. The core focus is maintaining CRM accuracy and internal workflow visibility so leadership, client account managers, and tax teams can move quickly and efficiently. This is a high-trust position with strong upward mobility, including a potential promotion path to Client Account Manager. Qualifications - Detail-oriented and highly organized - Proactive with clear communication skills (especially in writing) - Strong numerical awareness - Ability to maintain attention to detail under pressure - Comfortable supporting U.S.-based leadership teams Responsibilities - CRM Administration & Hygiene - Maintain CRM accuracy and data integrity daily - Proactively tag clients and update workstream statuses - Manage stakeholder contact records - Generate and share filtered lists based on specific targeting criteria - Client Service Operations (Internal-Facing) - Support U.S. leadership and offshore Client Account Managers - Triage inbound inquiries and route to appropriate internal owners - Coordinate onboarding steps, intake tasks, scheduling, and follow-ups - Maintain light ticketing/customer support workflows (e.g., Pylon) - Process Improvement - Create templates, checklists, and SOP documentation - Identify workflow bottlenecks and recommend improvements - Collaborate with engineering on CRM, client portal, and analytics enhancements Requirements - 1–2 years of experience in CX, operations, account management, or virtual assistant roles (U.S. startup exposure preferred) - Strong written English proficiency (C2 level) - Familiarity with CRM systems - High attention to detail and strong numerical accuracy - Comfortable working independently in ambiguous environments - Exceptionally organized and proactive - Bachelor’s Degree (Academic distinction preferred) Preferred - Experience working with U.S.-based startups - Exposure to ticketing/customer support tools (Pylon preferred) - Track record of exceeding CSAT, SLA, QA, or operational KPIs Benefits - Work From Home - Training & Development

Role Description The Customer Support Representative (Bilingual, Spanish) will develop an understanding of AssetWatch products and services to support both hardware and network outages for external customers. This role requires fluency in both English and Spanish to effectively support and communicate with a diverse customer base. You will collaborate with stakeholders to ensure timely resolution and long-term solutions. - Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels - Provide support to customers in both English and Spanish across written and verbal communication channels - Support a customer base primarily located in Mexico, ensuring clear, culturally aware, and effective communication - Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions - Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams - Proactively contact customers to resolve issues before they escalate - Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication - Identify opportunities to proactively address potential challenges or recurring issues - Meet or exceed case management and response time expectations - Utilize multiple software tools to diagnose issues and implement appropriate solutions - Promote customer loyalty through recognition and engagement initiatives - Perform other responsibilities as directed by the AssetWatch Support Manager Qualifications - 2+ years of experience in technical support or a related field - 2+ years of customer service experience (in-person or virtual) - Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function - Experience working in high-volume support environments and ticketing systems - Experience with CRM platforms (Salesforce strongly preferred) - Ability to effectively use remote communication tools (e.g., Zoom, Slack) to collaborate and provide support - Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment Benefits - Competitive compensation package including stock options - Flexible work schedule - Comprehensive benefits including retirement plan match - Opportunity to make a real impact every day - Work with a dynamic and growing team - Unlimited PTO