Role Description The Customer Support Representative (Bilingual, Spanish) will develop an understanding of AssetWatch products and services to support both hardware and network outages for external customers. This role requires fluency in both English and Spanish to effectively support and communicate with a diverse customer base. You will collaborate with stakeholders to ensure timely resolution and long-term solutions. - Manage multiple incoming streams of support requests via software platforms, phone, email, and internal channels - Provide support to customers in both English and Spanish across written and verbal communication channels - Support a customer base primarily located in Mexico, ensuring clear, culturally aware, and effective communication - Coordinate with internal and external stakeholders as needed to address complex cases and ensure long-term solutions - Work cross-functionally to support delivery of a high-quality customer experience, including sharing customer feedback with Product teams - Proactively contact customers to resolve issues before they escalate - Build strong, trusting relationships with customers and internal stakeholders through timely and effective communication - Identify opportunities to proactively address potential challenges or recurring issues - Meet or exceed case management and response time expectations - Utilize multiple software tools to diagnose issues and implement appropriate solutions - Promote customer loyalty through recognition and engagement initiatives - Perform other responsibilities as directed by the AssetWatch Support Manager Qualifications - 2+ years of experience in technical support or a related field - 2+ years of customer service experience (in-person or virtual) - Professional fluency in both English and Spanish (written and verbal), with the ability to support customers in both languages as a core job function - Experience working in high-volume support environments and ticketing systems - Experience with CRM platforms (Salesforce strongly preferred) - Ability to effectively use remote communication tools (e.g., Zoom, Slack) to collaborate and provide support - Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment Benefits - Competitive compensation package including stock options - Flexible work schedule - Comprehensive benefits including retirement plan match - Opportunity to make a real impact every day - Work with a dynamic and growing team - Unlimited PTO

Role Description In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. - Own all customer interactions with a goal of one call resolution. - Provide expert service that positions Startek as the employer and provider of choice. Qualifications - 18 years of age or older - High School Diploma or GED - Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections. - Excellent communication skills - Desire to actively engage and listen to your customers. - Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution. - Ability to learn new concepts quickly and efficiently and apply those learnings in real-time. - Must live within the state of West Virginia, US Requirements - OS: Windows 11 - CPU: 2-core @ 2.00GHz (base clock speed, not turbo/"up to" frequency) - RAM: 8GB - Hard Drive Free Space: 5GB - High Speed Internet: speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, VPNs, and wifi internet connections are not supported connection types for this role. - Webcam - USB Headset - Second Monitor Benefits - Paid training and continuous development - Promotion opportunities (Startek makes every effort to promote from within) - Medical, Dental and Vision benefits after 60 days of successful employment - 401K and Stock plan participation - Paid time off to enjoy time with friends and family - Employee perks and discounts with both national programs and community engagement programs Company Description Startek is an Equal Opportunity Employer.

Inside Sales Support Representative - Dallas, TX Remote/Virtual TEXAS - VIRTUAL - TX01 Full time Req177838 With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. Key Responsibilities: - 50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met. - 25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process - 25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests. Direct Manager/Direct Reports: - This position reports to Supervisor - This position has 12 direct reports. Travel Requirements: - Typically requires overnight travel 5% to 20% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Working knowledge of Microsoft Office Suite - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - Previous customer service or retail sales experience; home improvement trades specific - Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external - In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - 2 Minimum Leadership Experience: - None Preferred Leadership Experience: - 1 Certifications: - None Competencies: - Action Oriented - Business Insights - Collaborates - Communicates Effectively - Customer Focus - Drives Results For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $24.00 - $26.00

Role Description We are seeking motivated individuals to join our growing travel support team. In this role, you will assist clients with hotel reservations, provide travel-related information, and deliver excellent customer service in a fully remote environment. - Assist clients with hotel research and booking - Provide accurate details on pricing, availability, and amenities - Respond to client inquiries via phone, email, and chat - Maintain organized client records - Participate in virtual training and team meetings Qualifications - Strong communication and customer service skills - Ability to work independently in a remote setting - Basic computer proficiency - Interest in travel and hospitality Benefits - Remote work with flexible scheduling - Training and ongoing support - Access to travel industry tools and resources - Performance-based earning potential - Travel-related perks and discounts Company Description