Role Description We are expanding and looking for Customer Experience Specialists to assist clients with travel planning and hotel bookings. This position focuses on providing exceptional service while helping travelers plan memorable experiences. - Assist clients with booking hotels and travel services - Provide accurate travel information and recommendations - Manage client communications and follow-ups - Attend virtual training and development sessions Qualifications - Flexible schedule - Remote opportunity - Training, tools, and support provided - Travel discounts and growth potential - $45,000 - $75,000 a year Company Description We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Respond promptly to guest inquiries via email and other communication channels • Assist with remote guest check-ins and provide necessary instructions • Monitor and manage overnight hotel operations • Handle guest concerns and escalate issues when necessary • Coordinate with internal teams to ensure seamless service delivery • Maintain accurate records of guest interactions and transactions • Be available for occasional video calls to assist guests in real time

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. • Accurately document enrollment requests and status changes • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. • Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Role Description The internship engagements aim to: - Provide young graduates with practical experience in areas such as international development, governance, public policy, gender equality, public administration, human rights, and sustainable development. - Strengthen the application of academic knowledge through exposure to real-world programme implementation and policy processes. - Promote learning, collaboration, and professional development. - Enhance the employability of young professionals by equipping them with relevant technical and workplace skills. - Support UNDP Malawi’s programme delivery through targeted contributions aligned to unit needs. - Contribute to UNDP’s mandate to eradicate poverty, reduce inequalities, and support the achievement of the Sustainable Development Goals (SDGs) through knowledge, capacity development, and policy support. Duties and Responsibilities - Partnerships and Ecosystem Engagement: Establish and sustain strategic engagement with creative sector actors in Malawi, including youth creatives, industry associations, private sector, and development partners, to identify collaboration and partnership opportunities aligned with UNDP priorities. - Policy and Advocacy: Support policy dialogue and advocacy efforts on the creative economy, including intellectual property (IP), formalization and monetization. Engage government counterparts and stakeholders to strengthen enabling policy and regulatory environments. - Knowledge Management and Learning: Document, package, and disseminate lessons learned, best practices, and success stories to inform programme design, scaling, and resource mobilisation. - Programme Development and Implementation: Support the design and operationalisation of programmes targeting youth in the creative sector, including capacity-building initiatives, innovation challenges, and enterprise development interventions that respond to market needs. - Support efforts to design avenues and pathways for incubating and accelerating creative sector start-ups, venture builders, and talent pipelines across strategic value chains. Competencies - Interest and motivation in working in an international organization. - Good analytical skills in gathering and consolidating data and research for practical implementation. - Outgoing and initiative-taking person with a goal-oriented mind-set. - Communicates effectively when working in teams and independently. - Good in organizing and structuring various tasks and responsibilities. - Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability. - Responds positively to feedback and differing points of view. - Consistently approaches work with energy and a positive, constructive attitude. Required Skills and Experience - Education: Minimum - Be in the final year of a Bachelor’s degree or possess a Bachelor’s Degree in Arts, International Affairs, International Development Studies, Project Management, Social Sciences, or related field, within the first year of graduation, or be enrolled for a Masters Degree in the same areas. - Experience: Knowledge of the opportunities in the orange economy and youth entrepreneurship ecosystems. - Familiarity with incubating and building creative sector enterprises. - Understanding in designing creative sector development programs. - Familiarity with intellectual property/monetization frameworks and creative sector dynamics. - Programme/project management and coordination skills. - Stakeholder engagement and partnership building. - Research and analytical skills. - Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members. - Language skills: English required; knowledge of other UN languages is an advantage. Internship Conditions - UNDP Interns receive a monthly stipend (amount depends on duty station). - Travel, accommodation, visas, and living costs are the responsibility of the intern. - Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide self-certification of good health prior to starting the internship. - Interns are responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed. - Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship. - Selected candidates for in-person internships must show proof of valid medical insurance for the duty station in which they will intern. - UNDP accepts no responsibility for loss or damage to personal effects that may occur during the internship. - Interns are expected to work full time, but flexibility is allowed for education programmes. Disclaimer - UNDP reserves the right to select one or more candidates from this vacancy announcement. - UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. - UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. - The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process.