• Bearbeitung von Kundenmails via Ticketsystem • Pflege und Nachverfolgung von Bestandskunden • Telefonischer Support • Bearbeitung von Kundenakten

• Provide high-quality customer support in Hungarian • Handle day-to-day customer topics such as order questions, delivery issues, returns, complaints, and basic product inquiries • Ensure fast, clear, friendly, and solution-oriented communication • Escalate complex cases to the right internal teams • Track recurring customer questions, issues, and feedback • Support community management across social channels • Help with local marketing and operational tasks • Work closely with the Local Marketing Specialist and global teams

Role Description Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software enterprises through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. What You’ll Do: - Strategic Project Ownership: - Take ownership of diverse projects and initiatives with a primary focus on cloud security. - Collaborate with core account groups (Sales, Support, Success), product/engineering teams, and customer teams. - Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle. - Customer Engagement and Advocacy for Cloud Security: - Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements. - Build and grow strong relationships across the organization from day-to-day technicians to the CISO level. - Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time. - Ensure the guidance from Wiz is understood and executed by the customer. - Program Transformation: - Guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices. - Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms. - Strategic Opportunity Identification and Value Enumeration: - Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities. - Provide support through TCO analysis and business case assessments. - Understand tool ecosystem and provide options for tool consolidation. - Day-to-Day Operations - Ensuring Cloud Security Best Practices: - Accelerate the customer’s cloud security adoption journey. - Drive customer enablement by defining a comprehensive training strategy. - Implement effective governance structures to govern the partnership with the customer. Qualifications - 5+ years of experience as a CSM, AE, PM or other customer facing strategic role. - Proven track record of working with Fortune 100 customers with cloud-based technology. - Excellent communication and interpersonal skills. - Deep understanding of Security SaaS offerings and pricing models. Requirements - Candidates must be located in the TOLA (Texas, Oklahoma, Louisiana, Arkansas) region. Benefits - Health & Welfare Benefits: - Medical, dental and vision insurance - Home Office Setup reimbursement - Flexible Spending Accounts - Monthly Connectivity reimbursement - Employee Assistance Program (EAP) - Financial Benefits: - Short- and Long-term Disability Insurance - Life & Accident Insurance - 401(k) Retirement Savings Plan (with employer match) - Time Off: - Flexible paid time off + 11 paid holidays - Paid leave programs, including parental, pregnancy health, medical and bereavement leave - Compensation: - Starting compensation will be determined based on various factors. - The annual base salary range for this full-time position is $109,600 — $122,400 USD.

• Provide responsive, high-quality support across tickets, email, phone, and chat • Resolve customer issues with empathy, accuracy, and efficiency • Collaborate with the support team via Slack and Google Workspace • Manage and track customer interactions using Gorgias • Adapt to customer needs without relying on strict scripts • Suggest improvements to enhance customer support processes