• Lead foundational product design within a core product area, shaping workflows, information architecture, and experience coherence within and across squads • Design high-quality, intuitive experiences that simplify complexity while maintaining consistency across an evolving product ecosystem. • Use design to shape product priorities, scope, and strategic decisions, extending influence far beyond execution. • Actively explore and integrate AI tools into your process to work smarter, faster, and with more insight. • Mentor designers through clear feedback, strong craft and design rationale, and visible practice that sharpens decision-making, strengthens judgment, and improved both team process and product outcomes. • Work in tight partnership with your product manager and engineering team on a daily basis to plan, prioritize, and ship. • Lead with empathy and clarity, helping teams align around shared goals and a strong customer perspective.

• Design intuitive, user-centered interfaces and experiences for web and mobile products • Create UX flows, wireframes, and high-fidelity UI designs for new features and enhancements • Design and refine interfaces for AI-powered features, including chatbots and agentic systems • Conduct user research and usability testing to validate design decisions • Ensure accessibility and usability best practices are applied across all designs • Collaborate closely with product managers, business analysts, and engineers to ensure design feasibility and alignment • Maintain and evolve design systems, guidelines, and documentation • Support Agile delivery by participating in sprint planning, reviews, and design discussions

Role Description The Instructor Trainer and Instructional Design Lead is responsible for designing and developing a comprehensive AI and automation literacy training program for agency staff. This role supports an AI and Emerging Technology workstream and focuses on creating sustainable, policy-aligned learning content delivered through an online platform. The position emphasizes adult learning design, responsible technology use, Microsoft-first tooling, and the creation of reusable materials that can be maintained after the engagement concludes. Key Responsibilities - Training Strategy & Curriculum Development - Design a comprehensive AI and automation literacy scope and sequence for agency staff. - Define learning objectives and structured learning pathways aligned with organizational needs. - Develop mandatory training modules covering responsible use, unacceptable use, policy alignment, and Microsoft Copilot fundamentals. - Design optional advanced modules covering prompting, automation concepts, Copilot agents, Power BI, and related approved tools. - Instructional Design & Content Development - Develop web-based learning assets, e-learning modules, and instructor-led training materials. - Create facilitator guides, job aids, training videos, and reusable instructional content. - Build and organize training content within an online learning platform or learning management system. - Translate complex technical, policy, privacy, and security concepts into clear, practical training for technical and non-technical audiences. - Assessment, Sustainment & Governance Alignment - Recommend assessment methods and completion tracking approaches. - Develop sustainment documentation to enable long-term maintenance and evolution of the training program. - Ensure all training aligns with organizational policy, governance, privacy, security, and approved tooling standards. - Support responsible and consistent adoption of AI and automation tools across the organization. - Collaboration & Enablement - Partner with stakeholders to validate training needs and content effectiveness. - Support instructor-led sessions, office hours, or enablement activities as needed. - Contribute to continuous improvement of training materials based on feedback and adoption outcomes. Qualifications - 5 or more years of experience designing, developing, and implementing training curricula. - 5 or more years of experience conducting technical or systems-related training. - 5 or more years of experience developing web-based and instructor-led learning materials. - 3 or more years of experience building training in an online platform or learning management system. - 3 or more years of experience translating technical concepts into training for technical and non-technical audiences. - 2 or more years of experience designing training related to policy, responsible use, privacy, security, or governance-aligned technology adoption. - 2 or more years of experience supporting Microsoft-based productivity or cloud technology training environments. Preferred Qualifications - Experience developing AI literacy, automation, or digital enablement training. - Experience with Microsoft Copilot, Power Automate, Power BI, Power Query, or related Microsoft tools. - Experience creating role-based learning pathways, ongoing enablement models, or sustainment materials. - Public-sector or education agency experience. - Experience designing training that builds foundational understanding and practical confidence using AI. Core Skills & Attributes - Strong instructional design and adult learning expertise. - Ability to simplify complex technical and policy concepts. - Strong written, verbal, and visual communication skills. - Highly organized with strong attention to structure and reuse. - Ability to work independently in a part-time consulting capacity. - Focus on sustainability, governance, and responsible technology adoption. Benefits - Competitive salary. - Location: Remote. - Part-Time role. - Must support Central Time Zone working hours as required. - Experience Level: Mid–Senior Level (5 or more years of relevant experience).

• Shape the end-to-end experience: Define and drive design strategy across the full client journey, as well as the systems that support stylists • Advance AI-powered experiences: Integrate AI into core journeys to enable more visual, personalized, and interactive experiences. • Drive product evolution: Identify and deliver high-impact opportunities that move the experience forward, balancing foundational improvements with new ideas and approaches • Lead and develop the team: Manage and coach designers, setting a high bar for craft, product thinking, and execution • Influence cross-functional direction: Shape priorities, align roadmaps, and drive execution in close partnership with cross-functional leaders