Role Description The Partner Relationship Manager role is purpose-built for deep relationship work with Ninety’s most valuable partners – the coaches and consultants who are actively building their practices on our platform. Your job is simple in framing and demanding in execution: be the human these partners want to call, follow up with, and trust. You will own a defined portfolio of high-value relationships, focused entirely on retention, engagement, and growth within the existing partner community. - Own a portfolio of partners — coaches and consultants with the greatest revenue potential and strategic fit. - Conduct quarterly strategic business reviews with key partners, identifying growth opportunities, removing friction, and deepening engagement. - Act as a strategic and trusted advisor to partners — helping them succeed with Ninety’s platform, grow their practice, and drive referrals and expansions. - Build strong relationships with channel partner leadership teams to drive increased platform use, awareness, and reselling of Ninety. - Utilize partner feedback systems to improve the partnership experience. - Collaborate cross-functionally with Product, Marketing, and Support to advocate for partner needs and translate insights into action. - Partner closely with Head of Partnerships to surface partner feedback on product, systems and processes. - Partner with support teams to enable portfolio of partners to successfully use all partner systems. - Manage a defined portfolio of approximately 200 partners, prioritized by revenue contribution and strategic fit. What Does Success Look Like Success in this role looks like a partner community that feels genuinely supported – coaches who know who to call, get followed up with consistently, and deepen their trust in and referrals to Ninety over time. You’ll know you’re winning when partner retention is strong, engagement is growing within your partner portfolio, and partners are voluntarily referring new business because of the relationship. - Retain: Ensure top-tier partners are deeply engaged, well-supported at the strategic level, and growing their use of Ninety (coach support excellence, advocacy, and partner health). - Expand: Grow depth of engagement within your existing partner portfolio – more referrals originating from trusted relationships and more partners moving up-tier over time. You’ll know you’re winning when: - Partners report white-glove engagement and are actively co-selling and/or referring new business. - Partner retention within your book holds or improves quarter-over-quarter. - Partners proactively reach out to you as their PRM, not just when something breaks. Qualifications - Proven experience in partnership management, partner success, business development, or strategic account management — ideally in a SaaS environment with a relationship-heavy coach or consultant audience. - Strong ability to build trust and credibility quickly with partner leadership and their teams. - Data-driven mindset: comfortable prioritizing and making decisions to drive referrals and engagement based on CRM data and metrics. - Excellent verbal and written communication skills, with the ability to engage at all interpersonal levels. - Comfortable with Hubspot sequences and other engagement automation tools to maximize strategic impact. - Highly organized, self-directed, and capable of managing a portfolio of high-stakes relationships with limited oversight. - High level of integrity, attention to detail, and a genuine sense of urgency to make things happen.