• Oversee work for the Service and Support teams ensuring outstanding customer service to our customers both external and internal. • Support development and performance of team members. • Establish metrics and generate reports to monitor teams’ performance and service levels to our customer through the development of Key performance indicators (KPI’s) • Responsible for recruiting and hiring to support business needs. • Assures optimum equipment uptime for customers by quickly responding to customer reported problems and managing their expectations via phone, email or onsite visits. • Champion a strong customer-facing culture in the field – professionalism at the site, effective communication with clinical staff, and proactive follow-up after service events. • Provides feedback for design and process changes to assure customer satisfaction. • Excellent communication skills with the ability to interact with customers at all levels. • Effectively manage team budget. • Ensure company assets are maintained to perform all necessary job functions.

• Ensure delivery of business objectives through distribution, volume, share, promotion execution, new items and spending objectives • Identify and define specific strategic business objectives to maximize sales, share growth and enhanced profitability for the Chobani portfolio • Own the execution and delivery of monthly, quarterly and annual sales objectives • Deliver profitable territory sales growth and monitor customer performance in order to develop action plans to address challenges and maximize opportunities • Develop Chobani brand portfolios in line with distribution, pricing, merchandising and shelving objectives established for each platform • Manage communications and meetings with customers and brokers to ensure high quality customer service • Utilize customer sales data and category management studies to provide fact-based analysis and deliver business building initiatives • Perform other duties as necessary

Manage department assistants and student workers while overseeing budget and financial management. Collaborate with chairs for curricular planning and departmental assessments, ensuring effective operations within the academic departments.

• Makes daily, weekly and quarterly updates in CBORD patient menu system including building new menu items, patient diets, food allergen tagging, and nutrition information. • Conducts review of all menu items and nutrition information quarterly for compliance. • Maintains CBORD floor stock system and updates as necessary. • Creates and analyzes patient dining reports on a regular basis. • Troubleshoots patient dining issues on an ongoing basis. • Collaborates with diet office, dietitians, food service managers and hospital administration. • Reviews patient dining policies quarterly and makes suggestions for updates as required. • Visits hospital locations quarterly to conduct audits, training and updates with the food service teams.