Lessen

• Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc. • Provide supporting data and analytics to ensure informed decisions are made when choosing vendors • Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis • Uncover/understand client objectives, challenges and needs by performing regular client needs assessments • Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships • Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc. • In project checks pre & post with focus on Quality Control. • Assist Estimation and Project teams with any market issues as well as previewing front and back end projects when necessary. • Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization • Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership • Perform work under general supervision; carefully reviews the details and accuracy of work performed • Travel expected up to 40% of the time • Performs ad-hoc projects and other duties as assigned

• Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services • Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s • Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures including • Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues • Provide regular client status updates, if applicable • Ensure confidentiality of internal and external data • Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The District Lead (DL) provides oversight to operational teams managing all day-to-day facilities activities for specific trades within an assigned district. The District Lead must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance. Additionally, this position is responsible for creating and developing relationships with internal and external partners. Responsibilities: - Strategic leadership: Develop and execute long-term facilities management strategies aligned with company goals. - Financial Oversight: Manage larger financial responsibilities to ensure fiscal responsibility and operational efficiency - Cross-Departmental Collaboration: Work closely with senior leadership across various departments to optimize processes and improve efficiencies. - Risk Management & Compliance: Oversee adherence to regulatory, safety and compliance requirements, ensuring all facilities meet industry standards - Technology & Innovation Integration: Identify and implement new technologies or automation tools to improve facility operations. - Manages operational teams servicing specific trades of high strategic value to SMS assist in order to deliver results that consistently meet or exceed client expectations in terms of operational and financial performance - Closely monitors the operational and financial performance of all assigned operational teams to identify the root causes of process, approach, and/or program deficiencies; recommends resolutions to increase the client’s operational and financial efficiency - Develops systems and processes to identify potential issues prior to client escalation and works with operational teams to ensure they resolve high priority issues; escalates only the most sever issues to senior department leadership, and raises them alongside actionable recommendations for solutions - Supervises Facility Managers and CSRs to ensure that they are enforcing the highest standards for quality, accuracy, and adherence to SMS Assist policy - Holds Facility Managers and CSRs accountable for managing the spend within the assigned portfolio to the client’s financial benefit - Uses KPIs and other quantitative indicators as well as judgement and qualitative observation to review and assess the performance of - Facility Managers and CSRs; provides informal in-stride counseling and formal feedback at prescribed intervals - Mentors Facility Managers to continuously develop their professional knowledge, operational proficiency, and leadership ability to improve performance and prepare them for increasing responsibility - Assists in the development of and frequently uses analysis tools in our propriety database to identify service trends and implement best practice strategies for both internal and client business processes; uses insights from data to identify opportunities and drive continuous improvement - Assists department leadership in the development and implementation of data tools to measure, track, and set standards for team performance; enforces adherence to these goals and standards - Develop key vendor relationships; collaborate with key stakeholders in markets to devise solutions to client issues - Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services - Assist team in managing the complete work order life cycle from creation to resolution - Ensures confidentiality of internal and external data - Performs ad-hoc projects and other duties as assigned Qualifications: - Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required - Familiarity with Tableau or other data visualization packages a plus - Proficient in all people management processes, including recruitment, performance management and reward - Proficient in building, growing, and developing a team; including department structure design and resourcing - Proficient in coaching and developing individual team members to reach their potential - Proficient in engaging a team through communication, processes, personal impact and influence - Bachelor’s degree or equivalent facilities management experience - 7 + years of facilities management experience - Vendor relationship management skills - 2-3 years of people management experience - Experience with managing multiple vendors for day-to-day work order management and small to large capital projects - Communication and organizational skills - Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Role Description The Trade Specialist - Plumbing plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a plumbing trade related SME for complex issues and queries, proactively resolving their daily challenges. - Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs - Review vendor quotes on behalf of client to ensure scope and pricing of plumbing work is appropriate - Develop and coordinate client and internal initiatives and special projects - Serve as a technical and subject matter expert resource for plumbing and leadership - Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary - Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary - Foster a positive work environment and collaborate effectively with all stakeholders - Ensure confidentiality of internal and external data - Perform ad-hoc projects and other duties as assigned - Maintain CPD and awareness of trade / industry developments - Seek opportunities for continuous process improvement Qualifications - Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred - SME in plumbing trade - Relevant plumbing trade qualification - 3 – 4 years of experience in relevant field - Experience working in an FM, retail, buildings environment - Demonstrable experience of solving complex trade related technical issues - Bachelor’s Degree preferred Benefits - Competitive compensation - Health, Dental, Vision, Life, Disability options - 401K retirement savings plan - Paid vacation, federal and floating holidays - Maternity/Paternity Pay - Career advancement opportunities - All the tools you'll need to be successful Company Description Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Regional Relationship Manager assists the department and leadership in achieving profitable business results through key KPI metrics. This role is responsible for the oversight of customer portfolio, vendors, and ensuring relationships are created and developed with our clients. This role also analyzes data used to align vendors in their geographic areas to reduce risk, and improve performance and profitability. - Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc. - Provide supporting data and analytics to ensure informed decisions are made when choosing vendors - Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis - Uncover/understand client objectives, challenges and needs by performing regular client needs assessments - Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships - Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc. - In project checks pre & post with focus on Quality Control. - Assist Estimation and Project teams with any market issues as well as previewing front and back end projects when necessary. - Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization - Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership - Perform work under general supervision; carefully reviews the details and accuracy of work performed - Travel expected up to 40% of the time - Performs ad-hoc projects and other duties as assigned Qualifications - High School Diploma or greater - 4 years of experience in Construction, Quality Control, Customer Service, or similar Requirements - Computer Skills: Microsoft Word, Excel, PowerPoint - System Experience: Reno Walk, Scopesy, etc. Benefits - Competitive compensation - Health, Dental, Vision, Life, Disability options - 401K retirement savings plan - Paid vacation, federal and floating holidays - Maternity/Paternity Pay - Career advancement opportunities - All the tools you'll need to be successful

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Description Summary The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers’ sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. What You'll Do - Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendor - Provide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendors - Represent Lessen in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of work - Provide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspections - Assure client leadership that Lessen is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalation - Enhance the effectiveness of Lessen's technology solutions through increased adoption by directly demonstrating the platform’s value to both customer and vendor - Build and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needs - Proactively manage delivery of services to sites without permanent client employees such as vacant sites and off-premise ATM locations - Maintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissionings, or other projects falling outside the Lessen scope of work; represent Lessen in the acceptance of such projects into the Facilities portfolio - Perform non-maintenance tasks related to facilities management as approved by the Director of Operations - Demonstrate Lessen's commitment to consistent high-quality service through scheduled and unscheduled quality assurance visits - In coordination with the Affiliate Relationship Management team, develop business relationships with vendors to achieve seamless, high-quality service and advantageous pricing - Communicate findings and recommendations based on client data clearly; couple insights with actionable conclusions to drive business decisions - Facilitate the flow of information among customers and affiliates in the field and the Lessen Operations team - Foster a positive team environment and may provide coaching or mentoring to team members - Ensures confidentiality and accuracy of internal and external data - Performs ad-hoc projects and other duties as assigned - This position is remote and requires up to 60% travel within the assigned geographic area of responsibility What You'll Need - Possesses specific knowledge of facilities management and general knowledge of building maintenance trades - Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required - 5+ years of experience in facilities management, maintenance management, or building maintenance trades require Why Lessen: · Competitive compensation · Health, Dental, Vision, Life, Disability options · 401K retirement savings plan · Paid vacation, federal and floating holidays · Maternity/Paternity Pay · Career advancement opportunities · All the tools you'll need to be successful Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations. • Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies. • Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues. • Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals. • Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions. • Document client interactions, sales endeavors, and growth metrics to inform strategic direction. • Achieve or exceed targets related to account growth and upsell according to plan. • Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs. • Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs. • Proactively monitor and report client KPI and success metrics