Lessen

• Own your work orders, manage budgets, and oversee comprehensive maintenance for properties in our portfolio. • Respond, as directed, promptly and professionally to skilled maintenance and repair requests. • Ensure work is performed in a timely and professional manner. • Assist with scheduling, overseeing, and communicating with contractors to obtain bids and checking work for completeness. • Purchase maintenance supplies as needed for the property. • Perform preventive maintenance and comprehensive repairs in the areas of plumbing, appliances, pool equipment, carpentry, sheetrock, exterior and basic electrical issues.

• Intermediate to advance skills in troubleshooting all heating, cooling and indoor air quality equipment. • Independent and self-starting on a wide range of intermediate HVAC service issues, needs and problems. • Detailed orientation to complete projects and assigned tasks in a timely manner. • Create positive experiences with customers during all customer interactions. • Identify/complete any/all additional tasks required to complete the service call in a timely manner. • Maintain inventory on service vehicle. • Attend service and safety meetings. • Drive to multiple service locations each day. • Responsible for scheduling maintenance/repairs of company service vehicle. including routine maintenance, repairs, and maintaining a clean and well-organized exterior/interior. • Assist other Service Technicians with questions and troubleshooting. • Complete the forms required for processing warranty parts. • Perform other duties as assigned

• Meet or exceed annual sales quota • Build integrated facilities solutions on the Lessen platform that meet customer goals and deliver industry-leading performance across complex real estate and national facilities footprints • Engage C-level executives and collaboratively build compelling business cases for Lessen’s services • Develop and maintain a sales pipeline consistent with territory growth goals • Develop thought-leadership in your target industry through engagement with trade organizations • Provide forecast predictability and accuracy • Support the development and effectiveness of inside sales resources • Partner with customer success and account operations to establish and grow new customer relationships

• Respond, as directed, promptly and professionally to skilled maintenance and repair requests. • Ensure work is performed in a timely and professional manner • Assist with scheduling, overseeing, and communicating with contractors to obtain bids and checking work for completeness • Purchase maintenance supplies as needed for the property • Perform preventive maintenance and comprehensive repairs in the areas of plumbing, appliances, pool equipment, carpentry, sheetrock, exterior and basic electrical issues.

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs • Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate • Develop and coordinate client and internal initiatives and special projects • Serve as a technical and subject matter expert resource for the department and leadership • Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary • Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary • Provide support to Trade Representative as required • Foster a positive work environment and collaborate effectively with all stakeholders • Ensure confidentiality of internal and external data • Perform ad-hoc projects and other duties as assigned • Maintain CPD and awareness of trade / industry developments • Seek opportunities for continuous process improvement

• Own your work orders, manage budgets, and oversee comprehensive maintenance for properties in our portfolio. • Respond, as directed, promptly and professionally to skilled maintenance and repair requests. • Ensure work is performed in a timely and professional manner. • Assist with scheduling, overseeing, and communicating with contractors to obtain bids and checking work for completeness. • Purchase maintenance supplies as needed for the property. • Perform preventive maintenance and comprehensive repairs in the areas of plumbing, appliances, pool equipment, carpentry, sheetrock, exterior and basic electrical issues.

• Own your work orders, manage budgets, and oversee comprehensive maintenance for properties in our portfolio. • Respond, as directed, promptly and professionally to skilled maintenance and repair requests. • Ensure work is performed in a timely and professional manner. • Assist with scheduling, overseeing, and communicating with contractors to obtain bids and checking work for completeness. • Purchase maintenance supplies as needed for the property. • Perform preventive maintenance and comprehensive repairs in the areas of plumbing, appliances, pool equipment, carpentry, sheetrock, exterior and basic electrical issues.

• Respond, as directed, promptly and professionally to skilled maintenance and repair requests. • Ensure work is performed in a timely and professional manner. • Assist with scheduling, overseeing, and communicating with contractors to obtain bids and checking work for completeness. • Purchase maintenance supplies as needed for the property. • Perform preventive maintenance and comprehensive repairs in the areas of plumbing, appliances, pool equipment, carpentry, sheetrock, exterior and basic electrical issues.

• Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc. • Provide supporting data and analytics to ensure informed decisions are made when choosing vendors • Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis • Uncover/understand client objectives, challenges and needs by performing regular client needs assessments • Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships • Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc. • In project checks pre & post with focus on Quality Control. • Assist Estimation and Project teams with any market issues as well as previewing front and back end projects when necessary. • Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization • Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership • Perform work under general supervision; carefully reviews the details and accuracy of work performed • Travel expected up to 40% of the time • Performs ad-hoc projects and other duties as assigned

• Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services • Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s • Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures including • Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues • Provide regular client status updates, if applicable • Ensure confidentiality of internal and external data • Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction.