Ninety

Role Description Ninety is at an inflection point: the product is evolving quickly, and the business is ready to level up how we take new capabilities to market. We’re opening a new Head of Engineering role for someone who can build repeatable systems and raise the bar for what “great” software engineering looks like in a lean, high-impact environment. - Define and execute the engineering strategy aligned to company objectives, product roadmap, and long-term platform scalability. - Lead the evolution of the company’s technology organization as it adapts to an increasingly AI-enabled product and operational future. - Build and scale a high-performing engineering organization. - Establish strong engineering operating principles grounded in agile development, iterative delivery, rapid feedback loops, and continuous improvement. - Drive execution excellence across planning, prioritization, delivery predictability, operational reliability, and technical quality. - Collaborate deeply with Product, Design, Stakeholders, and Executive Leadership to translate ambiguous business opportunities into executable strategies. - Create a culture that balances speed, innovation, customer impact, and long-term technical sustainability. - Own architecture evolution and technical decision-making, ensuring systems remain scalable, secure, resilient, and adaptable. - Lead adoption of AI technologies across both the product portfolio and internal engineering workflows where they create measurable leverage. - Develop engineering managers and technical leaders capable of scaling with the organization. - Establish metrics, processes, and organizational mechanisms that improve visibility, accountability, and execution consistency. - Ensure engineering practices support enterprise-grade security, compliance, reliability, and customer trust expectations. - Drive recruiting and organizational design strategies to attract and retain exceptional engineering talent. - Foster strong cross-functional collaboration while helping the organization operate effectively through rapid change and ambiguity. Qualifications - Proven experience leading and scaling engineering organizations within high-growth SaaS environments, ideally through Series B/C stages. - Demonstrated ability to lead organizations through periods of rapid growth, ambiguity, and organizational evolution. - Strong technical background with the ability to engage deeply in architecture, systems design, platform strategy, and engineering tradeoff discussions. - Experience incorporating AI/ML capabilities into products, platforms, workflows, or engineering operations. - Deep understanding of modern software development practices, cloud-native architectures, DevOps, CI/CD, observability, and platform reliability. - Strong commitment to agile development principles, iterative/incremental execution, continuous delivery, and customer-centered product development. - Demonstrated success building high-performing engineering cultures that emphasize ownership, accountability, collaboration, and learning. - Experience hiring, mentoring, and developing engineering managers and senior technical leaders. - Ability to create structure and drive execution in environments where requirements and priorities may evolve rapidly. - Strong communication and executive alignment skills, including the ability to translate complex technical topics into business outcomes. - Experience balancing short-term execution needs with long-term architectural and organizational health. - Strong product and business orientation with a focus on measurable customer and company impact. - Experience establishing engineering processes, metrics, and operational mechanisms appropriate for scaling organizations. - High degree of adaptability, pragmatism, and comfort operating in fast-moving environments with incomplete information. - Bachelor’s degree in Computer Science, Engineering, or related field preferred; equivalent practical experience welcomed. Requirements - This won’t be a fit if you prefer highly structured environments with fully defined requirements, stable priorities, and long planning horizons before execution begins. - Separating engineering from product, business, or customer outcomes rather than operating as a deeply cross-functional partner. - Optimizing primarily for process, hierarchy, or organizational control over speed, adaptability, and pragmatic execution. - Maintaining legacy approaches without actively exploring how AI can transform products, engineering workflows, and organizational leverage. - Narrowly managing existing teams instead of building, evolving, and scaling organizations through ambiguity and change. - Perfection-driven delivery models that delay customer feedback rather than embracing iterative development, experimentation, and continuous improvement.

Role Description We're looking for a creative, driven Social Media Manager to own our presence across LinkedIn, Meta, YouTube, and Reddit. You'll bring Ninety's brand to life with content that educates, engages, and resonates with the audience we serve. This isn't just a scheduling role. You'll work directly from our content plan to build and execute strategic, high-quality content that drives measurable engagement and increases Ninety’s SOV (Share of Voice). If you geek out over analytics, love experimenting with new formats, and have a sharp eye for what stops the scroll, we want to hear from you! - Execute and manage social media content across LinkedIn, Meta (Facebook and Instagram), YouTube, and Reddit, with flexibility to support additional channels over time. - Create strategic, platform-specific content for founders, leadership teams, B2B SaaS buyers/influencers, and EOS-aware users. - Write captions, develop post concepts, and adapt messaging to fit each channel’s audience and best practices. - Design or create briefs, and edit social assets, including graphics, short-form videos, and other multimedia content in collaboration with our internal design team. - Collaborate with internal stakeholders to turn campaigns, ideas, and core messaging into compelling social content. - Maintain a consistent brand voice and visual identity across platforms. - Monitor channel performance and engagement to help inform future content decisions. - Stay current on platform trends, emerging tools, and social media best practices. - Support content scheduling, publishing, and day-to-day social media management. Qualifications - 1–2 years of experience in social media management, digital marketing, or a related role. - Experience managing or creating content for platforms such as LinkedIn, Meta, YouTube, and Reddit. - Strong content creation skills with an eye for design, storytelling, and platform fit. - Experience using tools such as Canva, CapCut, Sora, or other creative studios. - Strong written communication and copywriting skills. - Organized, proactive, and comfortable managing multiple content priorities at once. - Ability to balance creativity with strategy and execution. - Comfortable using and experimenting with AI. Ideal Candidate - Understands how to translate a broader content strategy into effective social media content. - Brings fresh ideas while also following brand and campaign direction. - Is comfortable experimenting with different content formats, including graphics, video, and short-form storytelling. - Pays attention to social trends and knows how to apply them thoughtfully to brand content. - Enjoys working in a fast-paced, collaborative environment. Nice to Have - Experience with social media scheduling and analytics platforms (e.g., Spout Social, VistaSocial, Hubspot). - Video production or editing experience. - Familiarity with B2B or SaaS marketing. - Experience in a fast-moving startup or high-growth company environment.

Role Description The Partner Relationship Manager role is purpose-built for deep relationship work with Ninety’s most valuable partners – the coaches and consultants who are actively building their practices on our platform. Your job is simple in framing and demanding in execution: be the human these partners want to call, follow up with, and trust. You will own a defined portfolio of high-value relationships, focused entirely on retention, engagement, and growth within the existing partner community. - Own a portfolio of partners — coaches and consultants with the greatest revenue potential and strategic fit. - Conduct quarterly strategic business reviews with key partners, identifying growth opportunities, removing friction, and deepening engagement. - Act as a strategic and trusted advisor to partners — helping them succeed with Ninety’s platform, grow their practice, and drive referrals and expansions. - Build strong relationships with channel partner leadership teams to drive increased platform use, awareness, and reselling of Ninety. - Utilize partner feedback systems to improve the partnership experience. - Collaborate cross-functionally with Product, Marketing, and Support to advocate for partner needs and translate insights into action. - Partner closely with Head of Partnerships to surface partner feedback on product, systems and processes. - Partner with support teams to enable portfolio of partners to successfully use all partner systems. - Manage a defined portfolio of approximately 200 partners, prioritized by revenue contribution and strategic fit. What Does Success Look Like Success in this role looks like a partner community that feels genuinely supported – coaches who know who to call, get followed up with consistently, and deepen their trust in and referrals to Ninety over time. You’ll know you’re winning when partner retention is strong, engagement is growing within your partner portfolio, and partners are voluntarily referring new business because of the relationship. - Retain: Ensure top-tier partners are deeply engaged, well-supported at the strategic level, and growing their use of Ninety (coach support excellence, advocacy, and partner health). - Expand: Grow depth of engagement within your existing partner portfolio – more referrals originating from trusted relationships and more partners moving up-tier over time. You’ll know you’re winning when: - Partners report white-glove engagement and are actively co-selling and/or referring new business. - Partner retention within your book holds or improves quarter-over-quarter. - Partners proactively reach out to you as their PRM, not just when something breaks. Qualifications - Proven experience in partnership management, partner success, business development, or strategic account management — ideally in a SaaS environment with a relationship-heavy coach or consultant audience. - Strong ability to build trust and credibility quickly with partner leadership and their teams. - Data-driven mindset: comfortable prioritizing and making decisions to drive referrals and engagement based on CRM data and metrics. - Excellent verbal and written communication skills, with the ability to engage at all interpersonal levels. - Comfortable with Hubspot sequences and other engagement automation tools to maximize strategic impact. - Highly organized, self-directed, and capable of managing a portfolio of high-stakes relationships with limited oversight. - High level of integrity, attention to detail, and a genuine sense of urgency to make things happen.

At Ninety, we help people build extraordinarily productive, humane, and resilient organizations. Ninety is an innovative learning, support, and technology SaaS platform that simplifies the hard work of creating focused, aligned, and thriving teams. Our tools and educational content make it easier to build great organizations and keep everything organized and accessible. As Ninety continues to grow, we're looking for a Client Support Specialist based in Latin America to join our team through our employer-of-record (Rippling Global Payroll). This role provides front-line support via chat, email, and Zoom, helping clients get the most from Ninety. Shifts We're Looking to Fill Monday–Friday • Shifts available between 9:00 a.m. – 7:00 p.m. local time (exact hours based on your location and business need) Note: When business needs require work during night hours, Sundays, or local public holidays, compensation is paid in accordance with applicable local labor law. Your Key Responsibilities - Act as a friendly, knowledgeable point of contact for Ninety clients. - Provide clear, step-by-step guidance for users in the Ninety platform. - Troubleshoot client issues by reviewing recordings, replicating scenarios, and escalating bugs when needed. - Suggest alternative solutions when a requested feature isn't available. - Partner with Client Success and Technical Support to ensure client needs are met. - Follow through on client commitments and communicate updates. - Support client setup or configuration in Ninety. - Share client feedback and insights with internal teams to improve the product and experience. Requirements - 2–3 years of experience in customer or technical support. - Advanced English written communication (support is primarily chat-based). - Comfortable using both PC and Mac. - Strong problem-solving and basic troubleshooting skills. - Experience providing live support through chat and/or email platforms. Nice to Have - Familiarity with the Entrepreneurial Operating System (EOS). - Experience with Intercom, FullStory, or similar tools. What Success Looks Like - 92% or higher satisfaction rating on support conversations. - Under 5-minute average first response time for inbound chat during scheduled shifts. - High level of collaboration and trust within the Client Success team. About Employment and Benefits This is a full-time hourly role employed through our regional employer-of-record (via Rippling) and assigned exclusively to Ninety. Employment, payroll, and benefits comply with applicable local labor law in your country of residence. Statutory entitlements are provided in full accordance with local law, including paid time off, public holidays, leave protections, and enrollment in applicable social security, health, pension, and occupational risk programs. Ninety extras (in addition to statutory entitlements): - Company Personal Days in year 1, separate from statutory vacation. - Company Illness Days for short-term, self-certified illnesses. - Professional development allowance. - Productivity allowance. - Connection and gathering allowance. - Optional supplemental private health coverage through Rippling. Compensation is paid monthly in local currency through our EOR payroll. All statutory contributions and entitlements are handled in accordance with the laws of your country of residence.