• Provide help desk support for DGMH systems, including monitoring and responding to user inquiries and service requests • Manage and track help desk tickets, ensuring timely resolution and follow-up • Support onboarding of new staff, including system access, training, and guidance • Perform data entry, tracking, and monitoring activities across multiple systems and spreadsheets • Clean, prepare, and validate data for transfer, ensuring accuracy and completeness • Conduct basic data quality checks and resolve discrepancies as needed • Scan, organize, and maintain electronic documents for easy retrieval and audit readiness • Maintain and manage shared inboxes and communication channels for system support • Provide daily or weekly activity reports to stakeholders as required • Coordinate with IT vendors and internal teams to troubleshoot system issues • Support special assignments and high-priority data processing tasks • Collaborate with program staff to ensure accurate tracking and reporting of activities

• Support the administration and optimization of CTMS platforms, with a primary focus on REALTIME • Partner closely with the Senior System Administrator on system governance, enhancements, and roadmap execution • Maintain system configurations, user roles, permissions, and workflows across sites • Build and configure study calendars, visit schedules, and financial tracking tools within CTMS • Provide real-time troubleshooting and guidance to ensure smooth study execution • Develop and deliver structured onboarding and ongoing training programs for coordinators and site staff • Support the development, maintenance, and implementation of Standard Operating Procedures (SOPs) related to CTMS use, study builds, and documentation workflows

IT Application Support Manager Location: Milwaukee, WI, US Hybrid Cheers to creating an incredible tomorrow!     At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes. Here’s to crafting careers and creating new legacies. Crafted Highlights: In the role of IT Application Support Manager, you will oversee Managed Service Providers and ensures reliable, high‑quality support for critical business applications in Milwaukee, WI. This role drives operational excellence through continuous process improvements, strong governance, and effective transition‑to‑operations for new projects. Partnering closely with regional IT and business stakeholders, the manager ensures third‑party services are delivered consistently and without disruption to core business operations. What You’ll Be Brewing: - Manage relationships with third parties to ensure the effective running of IT applications, ensuring consistent adherence to and proper execution of agreed policies and procedures by all parties - Oversee activities associated with monitoring, analysis, and reporting of application service provider performance - Develop plans to identify and fix root causes of application outages and incidents following agreed upon change control and release management processes - Act as point of escalation for IT service delivery concerns form the business and IT management for your area, ensuring business impacts are identified and discussed - Collaborate with project teams and application/service transition team to ensure that new services and upgrades are implemented without adverse impact to the company’s critical core systems Key Ingredients: - You have a bachelor’s degree in IT, Computer Science or Equivalent experience - Minimum of 8 years of experience in application development or delivery - Functional knowledge of key SAP platforms and modules, including SAP S/4HANA, SAP ECC, EWM, TM, MM, SD, and FI/CO, sufficient to provide application ownership, govern service delivery, and assess business impact. - Expertise in IT service management and MSP governance, including SLA/KPI management, vendor oversight, and outsourced support models - Proven incident, problem, and change management skills in enterprise‑critical, integrated application environments. - Strong analytical and problem‑solving skills to diagnose complex cross‑system issues and drive root‑cause resolution and continuous improvement. - Capability to govern and usage of AI observability tools, dashboards and metrics. - Excellent communication and stakeholder‑management skills, with the ability to translate technical issues into clear business impact for leadership. - Ability to operate both strategically and tactically, influence without direct authority, and maintain strong ownership and accountability - You build relationships and collaborate to get to the desired outcome. You take accountability for results – acting with integrity and honoring commitments - You take accountability for results – acting with integrity and honoring commitments - You have a thirst for learning – you are always looking for ways to learn and help one another grow - You exhibit our core values Beverage Bonuses: - Flexible work programs that support work life balance including a hybrid work model of 4 days in the office - We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities - We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are - Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization - Ability to grow and develop your career centered around our First Choice Learning opportunities - Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources - On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! - Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Job Posting Salary Range: Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic

Title: Executive IT Support Specialist Location: Miami, FL, United States Hybrid Job Description: At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for an enthusiastic Executive IT Support Specialist to join our team in our NYC/Miami headquarters. This position will report to the IT Services Manager. WHAT YOU’LL DO: - Serve as the sole IT contact and bridge between our Executive team, which includes C-level, SVP, VP, and Executive Assistants - Provide personalized white-glove service and support for our executive team in both office and home environments - Assist with the evaluation and deployment of new technologies to enhance executive productivity and security. - Build and own the executive IT support process and procedures - Accurately manage crisis escalation and triage appropriately to other support teams - Respond to Executive technology support issues and be on-call as scheduled - Manage hardware and software upgrades - Provide direct feedback on issues impacting the executive team - Will require domestic and international travel WHAT YOU'LL BRING: - 6+ years of IT support experience in a corporate environment - Significant experience supporting company executives and executive assistants - Strong technical knowledge across all pillars of corporate IT, including AV, networking, security, cellular, etc. - Strong problem solving, organization, and project management skills - Ability to communicate effectively with the executive team - Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous. - Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.) - Technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune) In a corporate environment - Familiarity with AI productivity tools, including Claude and Gemini WHO WE ARE: Do Your Best Work - The opportunity to build in a fast-paced start-up environment with experienced industry leaders - A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. - Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. - In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. - Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team - We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances - Competitive salary, bonuses, and equity - Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support - Employee giving match - Mobile phone stipend Take Care of Yourself - R&R days so you can rest and recharge - Generous wellness reimbursement and weekly onsite & virtual programming - Generous vacation policy - work with your manager to take time off when you need it - Industry-leading parental leave policies. Family planning benefits. - Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.