• Maintain and manage our CRM system • Support and advise prospective students by phone, video and email • Coordinate appointments, courses and students • Support the sales process and advise on suitable educational programs • Independently conduct outreach activities via LinkedIn and other platforms • Communicate and coordinate with partners, companies and educational institutions

Role Description Du klickst auf “Send” und deine ersten eigen-konzipierten Mails werden an 100-tausende Interessenten verschickt. Schon kurz darauf folgt super Feedback in Form von zahlreichen Bestellungen von interessierten Kunden. Bei uns musst du in der ersten Woche keine langweiligen Test-Aufgaben bearbeiten, erstmal deinen Laptop einrichten und dich überall einlesen. Wir sind eine wachsende E-Mail Marketing Agentur und unsere Kunden (E-Commerce Unternehmen) kennst du wahrscheinlich schon von Höhle der Löwen & deinem Instagram Feed. In den letzten 2 Jahren sind wir von 2 auf 20 Leute gewachsen und dieses Jahr werden wir uns nochmal stark wachsen. Das klingt genau nach dem, was du suchst? Dann lies dir jetzt unsere volle Stellenausschreibung durch. Wir suchen nämlich jemanden für unser Team: - Kunden: Du arbeitest mit Online-Shops zusammen, bei denen du selbst gerne einkaufst (Kosmetik, Schmuck, Nahrungsergänzungsmittel, Fitnessprodukte, Fashion etc.) - Kommunikation: Du bist die zentrale Schnittstelle zwischen unseren Kunden und dem Team. Durch regelmäßige Check-in-Calls und enge Zusammenarbeit baust du starke Beziehungen zu unseren Kunden auf und trägst die volle Verantwortung für die Planung, Koordination und Umsetzung der Projekte. - Team: Eigenes operatives Umsetzungsteam für Copywriting, Grafikdesign und technische Implementierung. Dein Hauptfokus besteht in der Strategieentwicklung. - Best Practices: Versandvolumen, die dich in deiner Arbeit und uns als Company nach vorne bringen, damit unsere Kunden stets am Puls der Zeit sind. - Ideen: Unsere Kunden sind immer für innovative Tests offen, und wir verfügen über die nötigen technischen Ressourcen, um deine Ideen Wirklichkeit werden zu lassen. - Verantwortung: Du hast direkten Einfluss auf die Wachstumsrate & Profitabilität unserer Kunden. Qualifications - Erfahrung: Du hast bereits 1-3 Jahre im E-Mail Marketing oder CRM gearbeitet und möchtest dein Wissen weiter vertiefen. - Technisches Know-how: Vorkenntnisse in Klaviyo sind von Vorteil, aber deine Bereitschaft, dich in neue Tools einzuarbeiten, ist entscheidend. - Kommunikationstalent: Du gehst offen auf Menschen zu, und deine positive Ausstrahlung macht es anderen leicht, mit dir zu sprechen. - Analytischer Verstand und Kreativität: Du kannst Daten interpretieren und daraus kreative Marketingstrategien entwickeln. - Sprachkenntnisse: Du sprichst fließend Deutsch und hast solide Englischkenntnisse in Wort und Schrift. Benefits - Payment: Faires Gehalt + Aufstiegsmöglichkeiten zum Team Lead. - Teamkultur: Komplett Remote mit entsprechender Flexibilität (z.b. Sport in der Mittagspause) & gleichzeitig klarer Meetingstruktur. - Incentive: Mit dem Ablauf der Probezeit bekommst du eine Sachbezugskarte (Kreditkarte die jeden Monat mit 50€ aufgeladen wird). - Entwicklung: Mentoring durch deine Führungskraft, unsere externen Berater und unser stetig wachsendes Company Wiki. - Abwechslung: Arbeite mit vielen unterschiedlichen Kunden wie z.b. Everdrop, FITTASTE, Junglück & Giesswein. - Workation: Regelmäßiges Zusammentreffen an verschiedenen Orten: Arbeite, wo andere Urlaub machen!

Sr. Customer Success Manager, Enterprise - East Location: Work remotely from the Eastern US territory. Job Description: For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space- space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. Smartsheet is looking for a Sr. Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. You will report to a Sr. Manager of Customer Success and may work remotely from the Eastern US territory. You Will: - Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle - Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction - Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties - Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account - Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet - Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction - Be the primary interface to manage and resolve critical situations - Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet - Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities - Exceed all performance targets, including maintaining high retention and growth rates - Accomplish other tasks as assigned You Have: - 3+ years of Customer Success or Account Management experience (or equivalent) - State & Local Government (SLG) experience (preferred) - The ability to explain technical subjects to non-technical personnel in large enterprises - Good at building credibility and trust with customers and internal stakeholders by understanding their requirements - Experience maintaining valuable and outcome-based relationships with a diverse customer account base - Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements - Bachelor's degree in relevant field, or equivalent experience - Willing to travel based on customer and business need Current US Perks & Benefits: - Employer subsidized medical/vision and dental coverage for full-time employees - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) - Monthly stipend to support your work and productivity - Flexible Time Away Program, plus Sick Time Off - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans - US employees receive 12 paid holidays per year - Up to 24 weeks of Parental Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account - Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $112,500 - $142,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

• Build trusted relationships with daily users and team leads, serving as the day-to-day contact for client success, adoption, and support. • Lead post-sale transitions including the Sales-to-CSM handoff, internal kickoff, and formal onboarding with platform walkthroughs and data tool training. • Conduct monthly customer check-ins to align on usage trends, progress against the Client Value Plan, upcoming needs, and to support the Account Director in preparing for strategic conversations. • Develop, track, and report on Customer Health and Client Value Plans, using usage data to monitor engagement, identify risks, and surface growth opportunities. • Coordinate ad hoc insights and reporting requests, and manage client usage of entitlements to ensure full value realization. • Partner with Account Directors on renewals, expansions, and strategic account planning while escalating risks or red flags proactively. • Advocate for the client internally—capturing feedback, surfacing feature requests, and identifying trends across accounts to inform the product roadmap and company strategy. • Promote client participation in advocacy opportunities including webinars, case studies, testimonials, and events.