Role Description As a Customer Success Manager (CSM) you will work with our largest customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate. - Own the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service. - Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. - Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded. - Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments. - Be the customer point of contact and voice for support, queries and functional assistance. - Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts. - Use customer relationships as needed for prospect references. Qualifications - 3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers. - Strong project management skills and ability to prioritize internal and external requests. - Demonstrated track record of successfully building relationships and problem solving skills. - Proven ability to measure, understand, and communicate business needs and impact to your customers. - Ability to be flexible and adjust to changing priorities or projects as the company scales. - Experience in FinTech is a plus. - Experience using an enterprise CRM (HubSpot, Salesforce, etc.). Benefits - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options Company Description Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth.

Role Description As a Scaled, Customer Success Manager (CSM), you will work with our customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate. - Manage a high-volume portfolio of employer clients using a digital-first engagement model that balances efficiency with meaningful customer outcomes. - Establish trusted relationships with key customer contacts while leveraging scalable programs (campaigns, webinars, office hours, in-app engagement) to drive adoption and satisfaction. - Develop success plans and lifecycle touchpoints tailored for scale, identifying critical success factors and proactively surfacing insights across multiple accounts. - Collaborate with Implementation, Sales, Product, and Support to ensure a seamless customer experience while driving consistency across a broad book of business. - Partner with CS Ops and Analytics to leverage data for monitoring customer health, flagging risks, and prioritizing scalable interventions. - Contribute to the creation of customer-facing resources (knowledge base, videos, campaigns) that enable self-service and reduce repetitive support needs. - Capture and amplify client success stories to be used across scaled channels and for broader employer advocacy. - Act as the customer’s voice within Rain, providing feedback that influences product development and scaled CS strategy. Qualifications - 2+ years of experience in B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retention and expansion of existing customers. - Strong project management skills and ability to prioritize internal and external requests. - Demonstrated track record of successfully building relationships and problem-solving skills. - Proven ability to measure, understand, and communicate business needs and impact to your customers. - Ability to be flexible and adjust to changing priorities or projects as the company scales. - Experience using an enterprise CRM (HubSpot, Salesforce, etc.). Requirements - Fintech, HR tech, or payments experience is a plus—but not required. Compensation - $60,000 - $75,000 Base | $65,000 - $80,000 OTE. Note this is a range and we take in a variety of factors when determining total compensation for the position. Benefits - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options Diversity, Equity and Inclusion Commitments As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at HR-US@rain.us. What’s Next Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Role Description ConcertAI is a launchpad for the next generation of innovation. Our TeraRecon product suite is the market leader for advanced visualization and artificial intelligence technology in the healthcare industry. Our mission to continuously innovate ahead of market demand would not be possible without a talented, enthusiastic, and genuine team. As a strategic member of our sales team, you will have a major impact on our success. As a Clinical Success Manager, you will be responsible for: - Collaborating on sales strategies - Identifying customer challenges - Crafting a message that speaks to relevant, differentiated value The position is remote with employees based in Sydney, AUS. Responsibilities - Customer Relationship Management: - Cultivate and maintain strong relationships with assigned clinical customers - Understand customer needs, challenges, and goals - Training and Onboarding: - Facilitate training sessions and onboarding for new users of TeraRecon software - Train clinicians on imaging post-processing techniques and available AI - Performance Monitoring: - Track and analyze customer engagement metrics - Maintain communication with customers about adoption trends - Issue Resolution and Support: - Serve as a point of contact for customer inquiries - Review customer complaints and concerns - Churn Prevention and Retention: - Establish clear retention goals and process milestones - Proactively identify at-risk accounts - Customer Engagement Initiatives: - Enable successful rollout of TeraRecon to customers - Promote an energetic fan base for TeraRecon products - Cross-Functional Collaboration: - Collaborate closely with sales to support pilot customers - Work with product management and engineering teams - Market Insights and Competitive Analysis: - Travel to customer sites, trade shows, and symposia - Gather and document customer feedback - Process Improvement: - Optimize existing processes within the company - Design and configure workflows for TeraRecon products - Health Checks and Business Reviews: - Perform routine health checks and business reviews - Check in with sites after training - Resource Management: - Marshall resources across the TeraRecon organization - Work closely with project managers - Documentation and Reporting: - Log all information into required systems - Deliver and communicate ROI for clients - Event Representation and Networking: - Represent TeraRecon at industry events - Conduct presentations and demonstrations to prospective customers - Enhanced Data Analysis and Insights: - Leverage strong analytical skills to analyze customer data - Conduct regular health checks and sentiment analysis - Customer Advocacy and Feedback Loop: - Represent the voice of the customer in internal discussions - Collaborate with product management to integrate feedback Qualifications - Requires 8+ years of hands-on CT/MR Background with ARRT Certification - Requires 2+ years of education and/or clinical applications trainer experience in advanced visualization or medical AI - Ability to demonstrate value versus features and functionality - Complete understanding of the workflow, needs, and challenges in medical imaging organizations - Experience on stage, in webinars, and presenting to large audiences - Exceptional communication skills - Ability to establish credibility with executives and clinical influencers - Experience building and maintaining relationships - Strong ability to articulate technology concepts - Ability to prioritize and perform tasks outside comfort zone - Positive attitude, high emotional intelligence, and resilient character - Results-driven sales mindset and sense of urgency - Strong work ethic and self-starter - High degree of passion, energy, drive, and willingness to travel up to 50-65% Education - Bachelor’s Degree in Radiography/Imaging required - CT or MR post-graduate certification or equivalent experience required - Master’s degree in business or healthcare related field desirable but not required Salary - Salary depending on qualifications and experience - Excellent Commissions’ Structure and benefits are in place

• Own and administer our CS tech stack, including Salesforce CRM, ensuring data integrity, workflow automation, and tool adoption. • Own the design and execution of complex, cross-functional systems projects - including our self-serve renewal platform for digital partners. • Build and maintain reporting infrastructure that gives CS leaders real-time visibility into retention, expansion, and team performance. • Define and manage programs spanning CS, Sales, Product, and Support, driving alignment and accountability.