Title: Clinical Program Specialist Location: Austin United States Job Description: DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us. Employee Benefits: DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page. Review our Top 10 Tips for Success when Applying to State of Texas Jobs. Functional Title: Clinical Program Specialist Job Title: Program Specialist V Agency: Dept of State Health Services Department: Injury Prevention Posting Number: 16421 Closing Date: 05/12/2026 Posting Audience: Internal and External Occupational Category: Healthcare Support Salary Range: $4,523.16 - $5,888.50 Pay Frequency: Monthly Salary Group: TEXAS-B-21 Shift: Day Additional Shift: Telework: Not Eligible for Telework Travel: Up to 30% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 1100 W 49TH ST (RDM) Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Job Description: The Program Specialist (PS V) Coordinator works under the direction of the Injury Prevention Unit / Texas Overdose Data to Action (TODA) manager. This position performs advanced (senior level) consultative services, technical assistance, analysis activities, and oversight of multiple operational aspects of the Centers for Disease Control and Prevention (CDC) Overdose Data to Action in States grant. This work includes knowledge of rules and rule making processes, regulations, planning, and development. The PS V supports coordination and implementation of TODA initiatives including oversight of risk reduction, fatality prevention, clinical education facilitation, clinical-settings based programming, strategic program plan development, and ongoing TODA initiatives. The PS V performs a variety of technical, training, research, planning, policy, program assessment, and administrative activities related to TODA. This position includes building and maintaining relationships with internal and external stakeholders, with an emphasis on state public health programs, hospital and other direct health care partners, academic partners, and local health departments across Texas. This position markets TODA program to community and professional groups to encourage and/or improve interest in the program. The PS V serves as a liaison to staff, government agencies, community organizations, or the general public to assist in explaining program specifics and requirements. This position may represent TODA on agency-wide committees. The PS V will coordinate with the Injury Prevention Unit and the Community Health Improvement Division on TODA activities and progress. The PS V provides support to and collaborates in the planning, development, implementation, analysis, and documentation of an agency program. This position will prepare reports, presentations, briefings, and other documents for the Unit, Section, Medical Director, and/or the Community Health Improvement Deputy Commissioner. The PS V will serve as a team coordinator on TODA projects and/or initiatives as well as on other quality improvement initiatives to improve program operations. The PS V will support data collection and program evaluation to support the TODA program in meeting federal grant requirements and internal goals. This position monitors and reviews compliance with requirements, laws, regulations, policies, and procedures for assigned program. This position works under minimal supervision with extensive latitude for the use of initiative and independent judgment. This position performs related work as assigned. To perform these job duties, this position may require working extra hours needed to meet defined deadlines and support the agency's mission critical reporting requirements. Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. (30%) Represents and acts on behalf of the TODA manager to provide guidance on policy, planning, and administrative operations of the grant. Facilitates and coordinates the flow of program / administrative assignments and composes responses. Works closely with TODA and Unit staff to coordinate assignments both internally and with external partners. Maintains continuous communication and coordination with TODA, contracted partners, and HHSC staff. Consults with public and private agencies involved in the programs to resolve problems, identify training needs, and discuss program effectiveness. Drafts short-term, mid-term, and long-term goals and objectives, policies, procedures, and standards for TODA. Works closely with the TODA manager to meet grant responsibilities and submit reports in a timely, accurate manner. Makes data and information available to decision makers to assist them with policy decisions and resource allocations. Analyzes the application of and variations within programs to develop action plans for improving or initiating new programs. (25%) Facilitates alignment and coordination of TODA activities toward strategic goals and objectives, develops priorities for achieving goals, and participates in evaluation activities. Develops program policies, procedures, standards, and manuals in accordance with program objectives and goals. Facilitates appropriate TODA involvement with inter- and intra-agency activities related to grant priorities. Analyzes legislation to develop recommendations for policy in programmatic issues relating to the implementation, improvement, and/or expansion or reduction of program funding. Identifies opportunities for the program to further strategic goals. Analyzes performance data to help ensure compliance with program policies and procedures, statutes, and rules; and recommend corrective action(s) as needed. Presents TODA programming, successes, and opportunities to partner at conferences and other public meetings. (20%) Coordinates TODA activities related to tracking and activities. Communicates with program staff, unit staff, stakeholders, advocates, and others on TODA activities. Participates in activities related to program issues, possible rulemaking with key legislation, interim studies or project work teams, and activities designed to improve the TODA deliverables. (20%) Conducts research and analysis of unintentional and undetermined drug poisoning related topics; examines proposed regulations or policies that impact or potentially impact TODA or the agency. Consults with public stakeholders, interest groups (both state and national level), and HHS enterprise staff as directed by the TODA manager. Supports program and staff needs based on emerging national and state level activities. Guides staff to initiate, sponsor, manage, or participate in projects to maximize the success of TODA and participates in planning and convening meetings or conferences. Prepares reports, presentations, briefings, and other documents for the Unit, Section, Medical Director, and/or the Division Deputy Commissioner. (5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. To perform these job duties, this position may require working extra hours needed to meet defined deadlines and support the agency's mission critical reporting requirements. Knowledge, Skills, and Abilities: - List the knowledge, skills, and abilities critical to performance in this position: - Knowledge of local, state, and federal laws related to the program area; public administration techniques; training and marketing techniques; and program management processes and techniques. - Knowledge of management techniques; statistical analysis processes; budget processes; and research techniques. - Knowledge of the principles and practices of public health administration and management. - Knowledge of governmental budgeting processes and procedures. - Knowledge of the service needs of persons who experience drug poisoning. - Knowledge of the array of planning and evaluation methods used in state government. - Knowledge of grants, report writing, research, and budgeting processes. - Knowledge of concepts and applications for continuous quality improvement. - Knowledge of the major functions of public health, health care reform initiatives, and health care policy development. - Knowledge of clinical operations and evidence-based, data driven clinical best practices for substance use prevention and treatment. - Knowledge of state and federal programs, laws, policies, rules, and procedures impacting the implementation of substance use and behavioral health treatment and resources. - Skill in identifying measures or indicators of program performance and in the use of a computer and applicable software - Skill in conducting planning activities including developing goals and objectives for strategic planning and evaluation. - Skill in organizing and presenting complex information to a variety of diverse stakeholders. - Skill in managing and prioritizing multiple and competing work activities. - Skill in quality improvement implementation for program evaluation. - Skill in meeting facilitation. - Skill in using a public health prevention framework and ensuring it is incorporated and evaluated in program activities and initiatives. - Skill in developing and evaluating administrative policies, procedures, and protocols. - Skill in facilitating training sessions and programming in clinical settings. - Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; and to communicate effectively. - Ability to provide guidance to others. - Ability to serve as a lead worker providing direction to others. - Ability to establish and maintain effective working relationships. - Ability to speak and write effectively, clearly, and concisely on a variety of complex subjects related to the program. - Ability to plan, organize and complete multiple activities in a timely fashion. - Ability to handle a wide range of tasks in an effective manner along with planning, organizing, and completing multiple tasks and activities in a timely fashion. - Ability to interpret guidelines, policies, procedures, and regulations on a state and/or national level. Certifications: NA Initial Screening Criteria: - Graduation from an accredited four-year college or university in public health, health education, or a relevant field. Master's degree preferred. - Experience working in public health, drug poisoning prevention, health care administration, injury prevention, or health care policy. - Experience in contract or grant support, management, or monitoring. Experience in project reporting, presentation, or developing educational or training materials. - Experience in public speaking. Additional Information: "IMPORTANT, PLEASE READ THE FOLLOWING INFORMATION PRIOR TO SUBMITTING AN APPLICATION FOR THIS POSITION: Information on the application and resume must clearly state how the applicant meets initial selection criteria in the Summary of Experience section in order to be interviewed. Applicants must provide information relevant to the required experience for this position. Answer all questions and completely summarize your experience including technical and managerial responsibilities and any special training, skills and qualifications for each position you have held in the employment history section of application. All fields on the application must be filled-in completely. This includes, but is not limited to, previous salary, previous supervisor, and reason for leaving previous position. Applicants selected for an interview will be required to complete an in-basket exercise. Agency salary policy, budget and candidate's qualifications will dictate final salary offer. This position is not eligible for full-time telework within the state of Texas. This position is required to be in office at the Austin campus on a hybrid schedule. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor's Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/Job Descriptions/. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com. Salary Information, Pre-employment Checks, and Work Eligibility: - The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds. - Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. - DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form

Requisition Number: 2353966 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Project & Delivery Management - Lead and manage end to end project delivery for complex operational and technology enabled initiatives, with an emphasis on ITSS help desk and operational support readiness - Own project initiation, planning, execution, and closeout, including: - Project charters and scope definition - Delivery governance and decision forums - Schedules, resource plans, and delivery milestones - Develop strategic and operational delivery plans, project briefs, and detailed timelines aligned to business objectives, regulatory requirements, and operational readiness - Drive delivery discipline through standard project management practices, portfolio alignment, and compliance with enterprise delivery expectations - Operations Support Enablement & Readiness - Ensure solutions transition into operations in a stable, supportable, and scalable manner aligned to ITSS support models - Ensure operational readiness activities consider downstream end user and business experience impacts, including support transition, service continuity, and adoption risk - Cross Functional Execution & Stakeholder Leadership - Partner cross functionally with operations, engineering, product, architecture, account management, strategy, and vendors to drive execution and resolve dependencies - Lead delivery in highly matrixed environments, influencing outcomes without direct authority - Provide clear, concise project status reporting to stakeholders and leadership, including delivery health, risks, decisions needed, and progress against milestones - Risk, Performance & Financial Management - Identify, assess, and actively manage project risks, issues, and dependencies, implementing mitigation strategies to protect scope, timeline, quality, and value - Monitor delivery performance through KPIs, delivery metrics, and financial tracking, ensuring transparency, accountability, and continuous improvement - Manage project budgets, forecast resources, track spend, and advocate for funding to support delivery success - AI Enabled Business Analysis & Continuous Improvement - Apply AI enabled analysis to understand operational readiness impacts and risk patterns - Translate complex analytics into actionable insights for both technical & non technical stakeholders - Identify opportunities for automation, AI assisted knowledge, self service expansion, and work elimination to improve ITSS performance - Maintain working knowledge of supported technologies, ITSS operating procedures, and common issue patterns to inform readiness planning and risk assessment - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - 5+ years of progressive experience in project or delivery management, with a BA/BS degree or equivalent practical experience - Experience may include a combination of project management, business analysis, and operational readiness leadership in large, matrixed organizations - Proven experience delivering complex, cross functional initiatives in enterprise environments - Project & Delivery Management Expertise - Experience within matrixed organizations with multiple stakeholders and delivery partners - Demonstrated ability to manage scope, schedule, resources, risks, dependencies, and financials across multi workstream initiatives - Technical Proficiency - Working knowledge of SDLC, Agile/SCRUM, and hybrid delivery models - Proficiency with Microsoft Project, Visio, Excel, and enterprise collaboration platforms - Communication & Stakeholder Management - Proven solid written and verbal communication skills - Proven ability to engage both technical and non technical stakeholders, including executive audiences - Skilled in status reporting, issue escalation, and decision facilitation - Leadership & Accountability - Proven ability to lead delivery teams without direct authority, resolve conflicts, and drive accountability to outcomes - Comfortable operating as a senior individual contributor in high visibility initiatives. - Strategic Planning & Execution - Proven ability to translate business goals into delivery plans, milestones, and measurable outcomes - Financial & Resource Management - Experience managing project budgets, forecasting resources, tracking spend, and supporting funding decisions At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

• Coordinate and execute sales training programs, including the rollout and reinforcement of the Sandler sales methodology • Develop, implement, and continuously improve structured onboarding programs for new service and project sales representatives • Partner with sales leadership to ensure new hires ramp quickly and consistently • Support ongoing training and reinforcement of sales systems, tools, and processes to drive adoption and efficiency • Collaborate cross-functionally with leadership, operations, finance, and training teams to align sales initiatives with business goals • Track, monitor, and report on training effectiveness, onboarding progress, and adoption of sales disciplines • Identify performance gaps and recommend scalable solutions to improve productivity and results • Standardize best practices across teams to create a consistent, repeatable sales process • Manage timelines, communications, and deliverables for multiple concurrent sales enablement projects

• Adheres to the established enterprise methodologies, practices and procedures for documentation, project management, programming, configuration, change management, testing, deployment and system monitoring • Defines project scope, budget, goals and deliverables that support the business requirements in collaboration with senior management and stakeholders • Directs and manages project development from beginning to end including clear and concise timeline expectations to the project team • Plans and schedules project timelines and milestones using appropriate tools • Coordinates resource estimates and participants needed to achieve project goals • Negotiates with other department managers for the acquisition of required personnel from within the organization when necessary • Manages proactively changes in project scope, budget, project issues, potential risks, and devises contingency plans • Develops and delivers status reports, proposals, requirements documentation, change/risk/issue logs, earned value analysis, meeting minutes and presentations • Manages clinical, business, and vendor resources in a matrix environment working with appropriate management to secure the appropriate resources • Develops best practices and tools for project execution and management • Ensures that all projects have a documented return on investment giving specific details and timelines for that return • Coordinates and ensures that training specific to the project is planned and executed when required