• Play a vital role in our Consumer Communications team, focusing on operational support for digital communication campaigns. • Ensure the successful management and execution of initiatives that engage and inform our valued Members, Owners, and Guests. • Partner with various teams to contribute to data-driven decision-making and enhance the overall consumer experience. • Manage campaign setup, tracking, and reporting using Adobe Campaign and Salesforce Marketing Cloud. • Compile and maintain campaign performance reports and metrics using Excel. • Create clear PowerPoint presentations to communicate campaign insights to stakeholders. • Organize and maintain the Consumer Communications library, ensuring easy access to campaign records and resources. • Document and maintain campaign processes, calendars, and workflows for consistency. • Collaborate with the Consumer Communications team to meet campaign timelines and approvals. • Offer general administrative support for meetings, materials, and project coordination as needed.

Role Description The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by contacting the patients by telephone and screening them to determine if the patient is eligible for state, county, and federal assistance programs. - Screen patients for eligibility of State and Federal programs - Identify all areas of patients’ needs and assist them with an application for the appropriate State or Federal agency for assistance - Initiate the application process when possible - Advise patients of the appropriate assistance program(s) to best suit their individual needs - Provide detailed instructions to patients regarding securing all available program benefits - Advise patients of program time limitations and ensure that all deadlines are met - Complete all necessary steps in locating patients and involving the outside field staff when necessary - Obtain all necessary information from patients upon the initial contact when possible - Record thorough and accurate documentation on patient accounts in the CUBS system - All documentation in the CUBS system should be clear and concise - Maintain a positive relationship with patients throughout the entire application process - Assess the status and progress of applications - Contact government agencies when necessary - Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained - Other duties as assigned or required by client contract Qualifications - High school diploma or equivalent is required - Prefer previous customer service/call center experience - Prefer previous experience with medical coding or billing - Proficient PC knowledge and the ability to type 30-40 wpm - Ability to effectively work and communicate with coworkers, patients, and outside agencies - Ability to present oneself in a courteous and professional manner at all times - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Excellent organization skills - Ability to prioritize multiple tasks in a busy work environment - Reliability of task completion and follow-up Requirements - Must be able to sit for extended periods of time - For Remote Work from Home - must have a quiet, private area to perform work Benefits - Medical - Vision - Dental - 401K - Paid Time Off Company Description We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: We’re seeking an experienced internal communications leader to help take SoFi, its culture, and its mission to new heights. The Director, Internal Communications will lead our internal comms team and partner closely with executives and a wide range of business unit and functional leaders to inform, inspire, and connect employees across our global organization. We’re looking for an innovation-minded leader who sweats the details, brings a steady hand in a crisis, and stays ruthlessly focused on business impact. As a leader on our Communications & Policy team, you’ll play a key role in helping SoFi successfully navigate its next chapter of growth through even stronger employee engagement and a world-class culture. Key Responsibilities: Drive core company-wide internal communications programs: Direct and identify opportunities to optimize company-wide communications programs including: hands meetings, product roadmap reviews, annual priority setting, and product/initiative launchesProvide strategic counsel and hands-on support for critical initiatives: Advise leaders and orchestrate employee engagement surrounding high stakes moments, including organizational changes, leadership transitions, corporate integrations, and moreIdentify opportunities to strengthen employee engagement and culture: Partner with our People team and other leaders to champion our culture, diagnose opportunities to improve engagement, and bring fresh perspectives that inform and inspire our employeesChampion communications best practices that enable organizational agility and alignment: Advocate for excellence across employee-facing communications and ensure our content is compelling and actionableRefine measurement and optimization capabilities: Track engagement metrics and gather feedback to continuously improve our team’s impactHarness technology to extend our impact: Ensure we maximize the value of existing tools, whether it’s a channel like Slack or Zoom, or generative AI methods like ChatGPT, and evaluate new ones as needed Qualifications: - 10+ years of experience in internal communications, with strong preference given to candidates who have worked in technology or product-driven financial services companies - Strong portfolio of creative, visually engaging internal communications content - Demonstrated record of successfully navigating large-scale organizational changes, leadership transitions, employee engagement initiatives, and corporate integrations - Strong business acumen and ability to translate complex or abstract concepts into engaging, creative communications that break through with employees - Comfortable operating under fast-changing, competing, or abstract priorities, often in direct partnership with company executives - Skilled at navigating complex, matrixed organizations - Direct people management experience - Bachelor’s degree Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Role Description We currently have an opening for a Medical Affairs Communications Lead, North America based in New Jersey. Reporting to the Senior Director, Medical Affairs, the Medical Affairs Communications Lead is responsible for the strategic planning and development of scientific communications across the North American Medical Affairs organization. This role ensures that North America medical communications - including publications, congress materials, MSL scientific content, and internal/external presentations - are scientifically accurate, compliant, and aligned with the overall Global Medical Strategy. - Develop and implement a comprehensive North America medical communications strategy and plan aligned with the overall Global Medical Affairs strategy. - Ensure consistent scientific messaging across all NA Medical Affairs communication channels. - Align communication priorities with clinical data milestones, congress timelines, and product lifecycle strategy. - Lead development of local medical communication/publications for assigned NA product(s). - Develop and manage the NA medical affairs publication plan including manuscripts, abstracts, and posters. - Ensure publications reflect current data and align with medical communication priorities. - Collect and interpret local medical competitive intelligence/insights and share these with relevant internal stakeholders. - Develop/refine scientific content for medical tools & training, medical presentations, HCP decks etc. in alignment with those from GMA. - Ensure scientific and medical accuracy of outgoing materials, research papers and other reports. - Collaborate closely with internal stakeholders – GMAf, marketing, market access, regulatory, and clinical operations, as needed. - Oversee development and maintenance of MSL scientific slide decks and educational materials. - Ensure field medical materials are scientifically rigorous, compliant, and aligned with medical strategy. - Partner with the Field Medical team to ensure materials support effective scientific exchange with healthcare professionals. - Lead Medical Affairs coordination within the NA Medical Review Committee (MRC) process. - Ensure all medical materials meet standards for scientific accuracy, balance, and compliance. - Partner with Regulatory, Legal, and Compliance teams to support efficient review and approval of materials. - Support planning and execution of major NA scientific congresses (e.g., posters, scientific booths, symposia support, advisory board content). - Coordinate development of congress materials, slide decks, and scientific summaries. - Align congress communications with publication strategy and scientific data releases. Qualifications - Qualified to MD, PhD or PharmD level preferred. - Minimum of 7 years of experience within the pharmaceutical industry. - Minimum of 5 years Medical Affairs experience. - Experience in immunology preferred, ideally with experience in respiratory and/or food allergies. - High-level of scientific knowledge and ability to analyze and process complex clinical and scientific data and the ability to translate this into relevant and impactful local tactics and tools. - Good business/commercial understanding. - Excellent command of written and spoken English and local language(s). - Track record of collaboration with commercial, legal, regulatory, and global R&D teams. - Experience and successful track record of liaising with HCPs. - Comprehensive knowledge of the legal and ethical framework and the procedural guidelines that apply to the promotion and approval of medicinal products in the country. - Goal orientated, with a history of meeting deadlines and objectives. - Strong planning and organization orientation. - Ability to build and maintain relationships. - Exhibits a culture of integrity, excellence, initiative, and compliance. - Exceptional communication and presentation skills, including communicating complex scientific or medical information to broad audience types. - Quick self-learner, ability and willingness to work in a team and independently. Benefits - Excellent benefits including medical, dental, and vision. - Life and Disability insurance covered at 100%. - 401(k) plan with generous employer contribution. - 13 company-paid holidays per year. Company Description ALK is an Equal Employment Opportunity / Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.