• The Associate Director of Strategic Accounts plays a critical role in advancing enterprise objectives by deepening engagement with priority clinics, IDNs, and academic centers across the Great Lakes territory (MI, OH, IN, PA). • This individual drives strategic planning, cross-functional alignment, and execution excellence to accelerate adoption of key resources, optimize customer experience, and deliver measurable business impact. • This position requires a highly collaborative, innately accountable, insights-driven professional with strong executive presence, exceptional planning and pull-through discipline, and the ability to influence complex healthcare systems. • The ADSA will report directly to the East Area Director of Strategic Accounts. • The ADSA will coordinate pull-through efforts of the strategic account plans, partnering closely with Sobi cross-functional colleagues (i.e RBD, CAM, Medical, Market Access, Compliance, etc). • The ADSA will also be responsible for delivering and communicating relevant Sobi contract performance to D-suite customers in GPO-affiliated accounts, including the initial contract stipulations and terms, performance metrics, and other relevant details in line with Sobi SOPs. • The ADSA must possess and demonstrate exceptional administrative and organizational skills in order to maintain and update rigorous account plans. • The ADSA will deliver and document their account calls in the Veeva system and present quarterly account plans to internal colleagues, including senior-level Sobi stakeholders. • This individual will serve as a strategic integrator across internal teams to streamline customer touchpoints and ensure aligned execution. • Provide timely customer handoffs to cross-functional partners, documented in Veeva. • Deliver actionable customer insights to the marketing team, and ensure documentation within the Account Planning tool. • Lead and document pre‑ and post‑conference action plans to maximize customer engagement and follow-through. • Contribute to or lead at least one enterprise strategic initiative. • Demonstrate strong cross-functional leadership that enhances customer experience and internal collaboration.

• Lead enterprise-wide training initiatives by developing strategies that drive adoption, alignment, and measurable results across priority transformation efforts. • Provides strategic analysis and advice on the development and implementation of organizational learning & development (OD&L) strategies. • Coach and develop a high-performing team, fostering collaboration, innovation, and accountability. • Partner with executive and functional leaders to shape messaging, manage risk, and support organizational readiness for strategic shifts. • Own and manage relationships with agency partners and consulting partners. • Develops, manages and measures the organization’s strategic training plan and sets metrics for measuring that engagement among audiences. • Analyzes results and develops a standard reporting structure and cadence. • Ideally have knowledge of evolving healthcare audiences, deskless workforces.

Lead the development and execution of a world-class customer engagement strategy, ensuring impactful executive interactions and translating them into valuable customer advocacy and scalable storytelling assets that enhance market credibility.

• Creates annual business category strategic execution plans based on overall company annual strategic direction • Engages and enrolls field leadership through communication, education and continuous follow up • Develops and executes on division growth plans (quarterly and annually) to support business category opportunities and forecast expectations • Analyzes division customer trends and plans and executes on activities to achieve sales goals • Partners with owners, office staff, and division leaders to achieve desired results • Informs business category strategic direction and marketing plans by providing feedback on product effectiveness, opportunities, and patient needs and reactions • Communicates any business category product issues, loss or potential loss of key patients, or competitive sales strategies that negatively or positively affect division growth plans • Studies and stays informed on business category products, technologies, clinical studies, competitive activity, and other general information of interest to Aspen or our patients • Applies this knowledge to strategies and tactics to generate business line growth • Regularly educates owners, office staff, and division leaders on business category products, innovation, and sales opportunities to drive full engagement to achieve desired results • Monitors business category performance, rewards high performing teams and creates improvement plans for teams with opportunity • Executes on centrally planned division contests and incentives • Continuously fosters relationships with business category suppliers, remaining up-to-date on product features, benefits, and opportunities • Advises owners on business category opportunities and applications related to patient treatment plans • Identifies growth drivers and consults office staff on how to identify and capitalize on opportunities • Coaches and develops field leadership and office staff to improve performance and capability, partners with Regional Managers to resolve performance issues, provides positive feedback, coaches Regional Managers to take corrective action when needed