• Ensure payments are applied accurately and timely to tenant accounts. • Analyze financial reports & collaborate with property management and property accounting to identify and monitor any issues with tenant ledgers and/or reconciliations. • Perform monthly reviews of tenant credits, overpayments, and applications. • Assist property management with collection activities, including but not limited to sending follow-up inquiries, past due negotiations, and referring accounts to collections as needed. • Maintain accurate and organized documentation in electronic filing systems, including maintaining the Accounting Dropbox folder hierarchy and integrity. • Collaborate with internal and external stakeholders to resolve issues and address inquiries in a timely manner. • Work on ad hoc projects and initiatives as needed, including projects where there may be ambiguity or which do not have clearly established processes to reference. • Maintain and update accounting and financial information in the prescribed standards and systems. • Flexibility to support several different teammates within the Property Accounting department and to prioritize and balance different responsibilities. • Effectively and clearly track and communicate the status of workflow tasks to supervisors. • Prepare charges, receipts & payables within our accounting system, providing adequate supporting documentation. • Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers. • Assist with reporting on an as needed basis.

• Monitor portfolio of accounts daily and identify outstanding account receivables • Investigate historical data for debts and bills and take actions to encourage timely payments • Process payments, credits, and refunds • Research and respond to customer inquiries regarding billing-related issues • Reconcile accounts for billing and cash application and resolve customer credit issues • Contact customers (via phone and email) with overdue balances and collect payment • Negotiate payment plans within approved guidelines • Update account status records and keep up-to-date accurate notes on customer records • Prepare and present reports on collection activities and progress • Contact customers with declined credit cards and respond to ACH chargebacks within allotted time from the bank • Answer incoming phone calls and respond to voicemails in a timely manner • Respond to internal requests and manage email inboxes daily (personal and group email inboxes) • Help customers navigate through the cancellation process to settle their contract balance • Review accounts that have filed for bankruptcy • Work with a 3rd party collections agency and submit delinquent accounts • Escalate issues which need additional review • Other projects and tasks as assigned

• Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction. • Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution. • Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms. • Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolve issues timely.

Role Description We are looking for a detail-oriented and process-driven Accounts Receivable Manager to lead and optimize our AR function. This role will focus on ensuring accurate and timely invoicing, improving collections performance, and driving operational efficiency. You will also play a key role in transitioning AR processes to a scalable structure while maintaining strong controls and visibility across cash flow. Key Responsibilities - Own end-to-end accounts receivable operations, including invoicing, collections, cash application, reconciliations, and AR reporting. - Ensure timely and accurate billing cycles, collections follow-ups, and cash postings. - Establish and maintain strong internal controls, ensuring data accuracy and compliance across AR processes. - Improve visibility into AR metrics, including aging, DSO, and collection performance. - Lead or support the transition of AR workflows from existing team members to new hires or offshore teams. - Develop, refine, and maintain clear process documentation and SOPs. - Identify and implement process improvements to enhance efficiency, scalability, and automation. - Partner closely with the Controller and Finance team to support month-end close, reporting, and cash flow forecasting. What Success Looks Like - AR processes are streamlined, accurate, and well-documented. - Improved collections performance and reduced DSO. - Clear visibility into receivables, aging, and cash flow. - Successful transition and scaling of AR operations. Qualifications - Proven experience in Accounts Receivable management or a similar leadership role. - Strong understanding of AR processes, controls, and reporting best practices. - Experience working with ERP systems (ideally NetSuite or similar platforms). - Background in eCommerce, retail, or multi-channel businesses preferred. - Demonstrated ability to improve processes and manage transitions in dynamic environments. - Strong analytical, organizational, and communication skills.