Role Description We are looking for a detail-oriented and process-driven Accounts Receivable Manager to lead and optimize our AR function. This role will focus on ensuring accurate and timely invoicing, improving collections performance, and driving operational efficiency. You will also play a key role in transitioning AR processes to a scalable structure while maintaining strong controls and visibility across cash flow. Key Responsibilities - Own end-to-end accounts receivable operations, including invoicing, collections, cash application, reconciliations, and AR reporting. - Ensure timely and accurate billing cycles, collections follow-ups, and cash postings. - Establish and maintain strong internal controls, ensuring data accuracy and compliance across AR processes. - Improve visibility into AR metrics, including aging, DSO, and collection performance. - Lead or support the transition of AR workflows from existing team members to new hires or offshore teams. - Develop, refine, and maintain clear process documentation and SOPs. - Identify and implement process improvements to enhance efficiency, scalability, and automation. - Partner closely with the Controller and Finance team to support month-end close, reporting, and cash flow forecasting. What Success Looks Like - AR processes are streamlined, accurate, and well-documented. - Improved collections performance and reduced DSO. - Clear visibility into receivables, aging, and cash flow. - Successful transition and scaling of AR operations. Qualifications - Proven experience in Accounts Receivable management or a similar leadership role. - Strong understanding of AR processes, controls, and reporting best practices. - Experience working with ERP systems (ideally NetSuite or similar platforms). - Background in eCommerce, retail, or multi-channel businesses preferred. - Demonstrated ability to improve processes and manage transitions in dynamic environments. - Strong analytical, organizational, and communication skills.

• Direct the AR team to meet or exceed key performance indicators • Identify and implement any needed procedures to help maintain a streamlined, efficient organization • Develop leadership team through empowerment, delegation and mentoring • Meet or exceed client deadlines and expectations • Manage new projects and client practices to ensure success in meeting objectives • Contribute to organizational success through sharing of knowledge and successes with operations team peers • Complete other duties as assigned

Role Description The Manager, Accounts Receivable will support the designated leadership team in Revenue Cycle in the selection, direction, and development of Accounts Receivable department team members, and will report to the Director, Revenue Cycle. The Manager will be responsible for: - Assisting team members with problematic claims and answering questions regarding operational processes. - Performance and effectiveness of the department's staff. - Developing short and long-term plans and objectives to improve revenue and manage overall payment and denials trends. - Working with insurance companies to identify reasons for denied payment for services. - Collaborating with peers in Coding and Billing to identify, correct, and reduce denials trends. - Empowering staff to develop methods of process improvement. - Performing ongoing process improvement of daily activities related to accounts receivable functions. - Obtaining or generating reports to analyze trends in unpaid claims and denial activity. - Providing relevant guidance to department Supervisors to resolve internal and external issues. - Developing and managing departmental budget, including overtime. - Preparing monthly reports as requested. - Establishing departmental goals with the staff to optimize performance and meet budgetary goals. - Collecting, interpreting, and communicating performance data. - Providing timely communication to peers and team members to ensure continuity across the Revenue Cycle. Qualifications - CRCR certification required. - People Leadership Experience: 3 to 5 years. - Bachelor's Degree or Equivalent Experience preferred. - Minimum of three years’ management experience in the healthcare industry. - Medicare and Medicaid billing experience required. - Specific HIS computer systems knowledge (i.e., Epic, Cerner, Meditech, etc.) and intermediate experience in using Microsoft Excel. - Excellent verbal skills. - Problem-solving skills. - Critical thinking skills. - Adaptability to changing procedures and growing environment. - Proficient knowledge of Medicare, Medicaid, and other third-party payer documentation, coding, and billing regulations. Requirements - Advanced Degree preferred. - 3-5 years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations, or professional billing preferred. - Knowledge of claims review and analysis. - Working knowledge of revenue cycle. - Experience working the DDE Medicare system and using payer websites to investigate claim statuses. - Working knowledge of medical terminology and/or insurance claim terminology. Benefits - Bonus Incentives. - Paid Certifications. - Tuition Reimbursement. - Comprehensive Benefits. - Career Advancement. - This position pays between $62,500.00 - $119,700.00 based on experience.

• Supervises the daily workflow of the department, monitoring progress to identify trends in denied payments by insurance companies, determining trends in unpaid claims and remediation solutions. • Reviews Leadership No Touch Report if available to ensure all high dollar accounts are reviewed monthly. • Reviews action logs daily and completed action logs pending to be verified. • Conducts team huddles to efficiently cover new or evolving training focuses to encourage and develop team members, including sharing identified trends and solutions on unpaid and denied claims. • Leads Team DIBS meetings and provides recap to team and leaders. • Ensures adherence to the departmental budget, including overtime. • Prepare monthly reports as requested. • Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization. • Ensure all team members meet productivity and quality standards. • Meets with all associates 1:1 monthly to review current performance. • Maintains and communicates any associate behavior, performance and attendance issues that may constitute a verbal or a correction action and/or performance improvement plan. • Ensures timely completion and documents conversations in Workday. • Reviews assigned associate's time management and approve timecards for payroll processing in a timely manner. • Reviews Roster in Workday to ensure correct client, cost center and work location assignment. • Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. • Works with internal and external customers to make key decisions, impacting either the organization or an individual patient. • Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.