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Sangoma

Sangoma Technologies is a trusted world leader in value-based Unified Communications & UCaaS solutions.

Software Engineering Manager – UCaaS

Engineering ManagerEngineering ManagerFull TimeRemoteSeniorTeam 201-500Since 1984H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

40 days ago

Salary

0

Seniority

Senior

Job Description

Software Engineering Manager – UCaaS

Sangoma

- Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform - Partner with Product Management to define goals, set priorities, and translate strategy into execution - Drive planning and delivery of new features and services while maintaining operational excellence - Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans - Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability - Champion best practices in infrastructure as code, reproducibility, automation, and observability - Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed - Strengthen monitoring, alerting, and system visibility across our VoIP environment - Ensure voice infrastructure is highly available, scalable, and resilient - Support escalated technical issues and participate in an on-call rotation (approximately one week per month) - Lead a high-performing remote team with trust, ownership, and clear communication

Job Requirements

  • 5 years of software, infrastructure, SRE or platform engineering experience
  • Leadership and initiative
  • Ability to lead a remote-work team
  • Organized and detail oriented
  • Experience working in a Linux or UNIX-like environment
  • Experience with Infrastructure as Code tooling, such as Ansible or Docker
  • Relational Databases such as MySQL or PostgreSQL
  • Experience with version control using Git
  • Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios
  • English fluency and strong writing skills
  • Skills that would be helpful, but not required:
  • Experience with cloud infrastructure such as AWS or OpenStack
  • Proficient with VoIP (SIP, RTP and other real-time communication protocols)
  • Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk
  • Experience with programming languages such as PHP or Lua

Benefits

  • What We Offer:**
  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

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