• Lead engineering teams responsible for Credit, Guarantees and Cards solutions, ensuring continuous technical evolution, stability, and strategic alignment; • Ensure smooth integration and communication between engineering, product and business, aligning delivery quality with the project's initial expectations; • Develop people and teams by providing technical mentorship, fostering a feedback culture, autonomy and ownership; • Ensure engineering excellence: best practices, code reviews, test automation, CI/CD and observability; • Support architecture decisions for legacy and new systems with a focus on reuse, modularity and performance; • Proactively mitigate technical risks, manage technical debt and perform failure/post-mortem analysis; • Manage technical performance, quality and productivity metrics for the squads under your responsibility; • Plan technical capacity and the team's growth; • Support regulatory or external partner projects, acting as a technical facilitator with business areas; • Promote a culture of continuous improvement and innovation.

• Grow and mentor software engineers and technical leaders • Deliver continuous feedback and performance review of engineers • Track progress on projects, help engineers grow their project management skills • Preserve the engineering culture as we scale out the team • Being a role model of company culture and values

• Grow and mentor software engineers and technical leaders • Deliver continuous feedback and performance review of engineers, with input from technical leads and senior leadership • Track progress on projects, help engineers grow their project management skills • Preserve the engineering culture as we scale out the team • Being a role model of company culture and values

Role Description At Sangoma, you don’t just contribute code, you own outcomes. We build the technology that keeps businesses connected. From UCaaS and CCaaS to VoIP and hybrid communications, we power the conversations that drive growth for organizations of every size. We are builders, partners, and problem solvers. We move with purpose, win as a team, and take ownership of results. We are seeking an Engineering Manager who won't just oversee delivery; they will drive outcomes. - Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform. - Partner with Product Management to define goals, set priorities, and translate strategy into execution. - Drive planning and delivery of new features and services while maintaining operational excellence. - Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans. - Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability. - Champion best practices in infrastructure as code, reproducibility, automation, and observability. - Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed. - Strengthen monitoring, alerting, and system visibility across our VoIP environment. - Ensure voice infrastructure is highly available, scalable, and resilient. - Support escalated technical issues and participate in an on-call rotation (approximately one week per month). - Lead a high-performing remote team with trust, ownership, and clear communication. Qualifications - 5 years of software, infrastructure, SRE or platform engineering experience. - Leadership and initiative. - Ability to lead a remote-work team. - Organized and detail-oriented. - Experience working in a Linux or UNIX-like environment. - Experience with Infrastructure as Code tooling, such as Ansible or Docker. - Relational Databases such as MySQL or PostgreSQL. - Experience with version control using Git. - Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios. - English fluency and strong writing skills. Requirements - Experience with cloud infrastructure such as AWS or OpenStack (helpful, but not required). - Proficient with VoIP (SIP, RTP and other real-time communication protocols) (helpful, but not required). - Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk (helpful, but not required). - Experience with programming languages such as PHP or Lua (helpful, but not required). Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities.