• Responsible for overseeing assigned teams within the Growth and Patient Experience department, including Referral Outreach Coordinators, Patient Care Coordinators, and Resupply Representatives • Lead daily operations to ensure consistent, high-quality patient engagement across all touchpoints, from initial referral through therapy adherence and resupply • Partner with the Growth and Patient Experience Manager and fellow Supervisors to optimize workflows across call center operations, scheduling, referral outreach, and resupply to improve patient access, experience, and conversion • Serve as backup support for the Growth and Patient Experience Manager and peer Supervisors as needed • Provides consistently excellent customer service to improve patient experiences, and to promote BetterNight as a world class health care organization • Identify and remove barriers impacting patient engagement, including delays, communication gaps, and process inefficiencies • Act as an escalation point for complex patient and provider issues, ensuring timely, service-focused resolution that preserves patient trust and satisfaction • Ensure consistent, empathetic, and solution-oriented communication across all interactions • Ensures that all patient inquiries from internal and external partners are answered in a timely and courteous manner • Support onboarding and provide ongoing coaching, training, and performance feedback to team members focused on communication quality, patient engagement, and conversion effectiveness • Maintain strong relationships with referring providers and strategic partners to support patient access and referral conversion • Support training and education for provider offices to improve documentation quality, patient readiness, and overall experience • Act as a point of contact for external partners, ensuring timely communication and issue resolution • Oversee staffing, scheduling, and workload distribution to ensure service levels support timely patient engagement and access to care • Ensure all patient, provider, and insurance inquiries are handled promptly, professionally, and with a focus on resolution and satisfaction • Maintain up-to-date knowledge of workflows, payer requirements, and referral processes to minimize delays and rework • Ensure all patient records and documentation are accurate, complete, and compliant with company policies and HIPAA regulations • Monitor documentation quality to support efficient processing and a seamless patient experience • Analyze performance data and patient feedback to identify trends impacting engagement, satisfaction, and conversion • Evaluate workflows and recommend process improvements to enhance efficiency and elevate the patient’s experience

Role Description Accurate Group is seeking an experienced, Certified Desktop Staff Appraiser to join our growing team. This opportunity is in the Miami Dade County Florida market, working remotely and not having to come into an office location. - Complete desktop real estate appraisals that are compliant with Federal and State laws, as well as being done in accordance with Uniform Standards of Professional Appraisal Practice (USPAP). - Collaborate in a team environment providing feedback on process and role improvement. - Communicate with direct management to report any issues or concerns and additionally with the coordinators to provide precise ETA’s and updates on reports in queue. Communication is to remain professional and concise. - Expected productivity is based on the report types received and completed throughout the month. - Complete training and conference calls as required. - A minimal number of reports returned are expected. - Complete assignments on / or before the due date. Qualifications - Minimum of 2 years active appraisal experience. - Must be located in Miami-Dade County or surrounding counties in the Southern Florida area. - Current Real Estate Appraiser Certification is required for the State of Florida. - Proficient in Technology to complete daily tasks. - Effective communicator using Outlook email, Teams, cell phone, etc. - Experience using Word, Excel, and PowerPoint. - Self-motivated and ability to work remotely. - Good verbal and written communication skills. - Ability to work in a fast-paced environment. - Ability and willingness to work overtime as needed. - Work 8 hours per day/5 days per week. Requirements - Job Type: Full-time/Remote - Salary: $60,000 to $75,000.00 per year based on experience. - Schedule: Monday - Friday (8-hour shifts with flexible schedule). - Supplemental pay types: Bonus opportunities. - License/Certification: Certified Residential Appraiser License for Florida (Required). Benefits - Potential for monthly bonus for yielding a higher production of reports than the required quota. - MLS, license fees, continuing education, covered by company. - 401K with employer matching. - Full medical, dental, vision, HSA, and life insurance (available day 1). - Paid time off (PTO and Holiday pay).

• Own the technical foundation of our outbound program: domain setup, mailbox provisioning, DNS configuration (SPF, DKIM, DMARC), warm-up, and ongoing sender reputation monitoring to ensure consistent inbox placement at scale. • Lead full-cycle campaign management: building sequences, writing copy, segmenting audiences, running A/B tests, and iterating on messaging to maximize reply rates and qualified pipeline output. • Source, enrich, and maintain targeted lead lists using Apollo, Clay, or equivalent tools; apply rigorous data hygiene and ICP segmentation to ensure every send reaches the right audience. • Track and report on key metrics, open rate, reply rate, bounce rate, positive reply rate and translate campaign data into clear insights and actionable next steps.

• Engage with customers, partners, startups, and market ecosystems • Identify unmet needs, emerging behaviors, and market gaps • Translate insights into clear, testable venture hypotheses aligned with NDS Consumer’s business goals • Build and operate a repeatable system to evaluate new opportunities • Source and synthesize opportunities across markets and domains • Define qualification criteria (strategic fit, differentiation, risk-to-ROI) • Collaborate with Finance, Operations and IT to ensure resource alignment and execution readiness • Evaluate product, operational, technical, and delivery readiness • Identify and communicate gaps early • Present opportunities and insights to executive leadership and influence decision making • Lead regular opportunity reviews with clear outcomes (continue, pivot, terminate)