• Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives • Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage • Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success • Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones • Deliver a high-quality experience that deepens customer satisfaction and loyalty • Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations

Title: Defined Contribution Client Success Manager - Virtual Location: Virtual Illinois United States of America Type: Regular Category: Delivery Job Description: Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. About the Role The DC Client Success Manager (DC CM) oversees daily operational performance for assigned clients and operations teams. They collaborate with support areas like customer care and technology, serving as the main client contact. Additionally, the DC CM supports the Senior Client Manager/Client Leader in delivering high-quality solutions and utilizes effective client communication skills. Responsibilities - Utilizing knowledge of Defined Contribution to interpret complex client requirements. - Addressing questions related to unique situations, participant inquires, client escalations and requirements. - Manages the operations of a client team through developing talent and delegating work. - Communicate regularly with clients on all aspects of daily operations - Driving stable and consistent delivery from internal and external partners. - Using data to influence standardization and process innovation. - Communicating, validating and managing eCAT with client. - Managing defined contribution plans and understanding their effect on clients and participants. - Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also, focus on improving delivery quality. Requirements - 3+ years in Defined Contribution. - Be located in the Contiguous United States - Be knowledgeable of Defined Contribution recordkeeping systems. - Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors. - Have proven analytical abilities and attention to detail when working with complex data. - Be solutions oriented and have ability to report data to stakeholders. - Have management and organizational skills with ability to adapt to change. - Experience coaching and leveraging work through others. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 60,000.00 USD Maximum : 9,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Role Description Are you passionate about maximizing hotel revenue and building strong relationships with clients? We are looking for a Regional Revenue Success Manager to join Exely. This is a pivotal role combining revenue consultancy with account management. You will be a trusted advisor helping hotels optimize their business model using our ecosystem. - Strategic Oversight: Supervise and mentor regional Customer Success Managers, ensuring best practices in revenue growth are implemented across different territories. - Performance Optimization: Analyze client performance data to identify revenue gaps and provide actionable growth strategies. - Business Reviews: Lead Quarterly Business Reviews (QBRs) for key partners, focusing on ROI and long-term scaling. - Revenue Advocacy: Proactively work with the client base to shift share to direct online sales and improve distribution strategies. - Cross-functional Collaboration: Act as a bridge between clients and our Product team to voice feedback and shape new features. - Market Presence: Represent Exely at industry events and contribute to proactive marketing activities to strengthen our brand authority. Qualifications - 2-3+ years in Account Management, Revenue Management, or Customer Success within the HotelTech/OTA/Hospitality industry. - Good understanding of hotel revenue structures (distribution, pricing, ADR/RevPAR). - Experience in mentoring, supervising, or leading a team (or a strong desire to move into a Lead role). - Comfortable with data (Excel, Power BI) but able to translate "dry numbers" into a compelling story for the client. - Exceptional relationship-building skills; fluent in both English and Russian. - Familiarity with CRM (Bitrix/Hubspot) and Helpdesk systems (Zendesk/Jira). Benefits - Competitive salary based on experience; - Commissions depend on KPI performance; - Medical Insurance after probation period; - Laptop and headset for work. - A dedicated mentor and constant support from an experienced manager. - Online & offline camps, workshops, and gatherings. - Networking opportunities with colleagues from all over the world.

Role Description We are looking for an exceptional Commercial Customer Success Manager to join our growing team. In this role, you will work with customers to ensure the success and adoption of the Workato Intelligent Orchestration and Agentic Platform. You will also be responsible for the successful onboarding of an assigned set of customers in a timely and productive manner. - Developing and maintaining strategic business relationships with customers to drive adoption and retention. - Providing technical Workato product expertise. - Functioning as the expert in deployment models and governance structures, and sharing best practices from a business and technical perspective. - Educating People, Marketing, Sales, Customer, and Finance Operations on the business value achieved through automating their processes. - Developing and implementing processes and programs to increase product usage within the current group and drive cross-sell opportunities in other groups. - Serving as the primary point of escalation for customer issues, troubleshooting, and ensuring quick resolution. - Providing quantitative and qualitative analysis to inform team decision-making and product roadmap. - Becoming the trusted customer advisor and advocating on the customer's behalf within Workato. - Must be available to work US hours. Qualifications - BS or equivalent education. - 3+ years of experience in consulting, customer success management, or technical account management. Prior experience as an Account Executive, senior member of a large consulting firm, or CSM in SaaS/iPaaS preferred. - Experience in integration and/or business automation. - Understanding of large, complex businesses with many stakeholders. - Awareness of day-to-day processes across the following functions, with deeper expertise in several: People (HR), Finance, Marketing, Sales, and Post-Sales Customer Organizations. - Comfortable operating with revenue targets. - Impressive track record of high customer retention and growth. - Strong sense of customer empathy and customer-centrism. - Excellent interpersonal and communication skills. - Strong problem-solving and analytical thinking. - Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. - A passion for and belief in the power of automation to drive business value. - Prior experience in digital transformation preferred. Requirements - Ability to effectively prioritize tasks and manage time, even under high-pressure situations. - Highly organized, able to manage many projects concurrently. - Issue management and resolution-focused. - Strong collaboration skills, the ability to adapt to a dynamic start-up environment, and a passion for making an impact; we want company builders. - Strong critical thinking and analytical skills with an entrepreneurial, proactive mindset. - Strong written and oral communication skills in English, with the ability to convey complex technical concepts to a non-technical audience. - Fast learner who can independently conduct extensive research and synthesize ideas, information, and options quickly. - Proactive about solving problems and ready to take on additional initiatives and responsibilities as they emerge. Benefits - The pay for this role may range from $100,000 to $130,000, plus variable compensation, benefits, perks, and equity.