Exely - Direct Drive for Your Hotel Sales

• Be the primary contact for local clients in Sri Lanka, addressing any queries or issues early on; • Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly; • Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients; • Work alongside internal teams to fix client problems promptly and ensure their experience is smooth; • Work with the current customer base proactively to boost direct online sales; • Keep focus on revenue strategy and help partners in achieving high results; • Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners; • Work in an global team and have a good opportunity to exchange experience and implement the best practices in life; • Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices; • Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.

Role Description As a Customer Success Specialist, you will: - Be the primary contact for local clients in Sri Lanka, addressing any queries or issues early on; - Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly; - Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients; - Work alongside internal teams to fix client problems promptly and ensure their experience is smooth; - Work with the current customer base proactively to boost direct online sales; - Keep focus on revenue strategy and help partners in achieving high results; - Participate in local events and be engaged in proactive marketing activities such as webinars, exhibitions, and business breakfasts with partners; - Work in a global team and have a good opportunity to exchange experience and implement the best practices in life; - Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices; - Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients. Probation period: - The first three (3) months of your employment will be considered as a probationary period. - During the first 2 months, you’ll attend courses related to our IT products and service rules, and you'll be onboarded by Customer Support Department. - After that, starting the 3rd month, you’ll start your work in Customer Success Department. Expected results for probation period: - Pass product certification; - Pass support certification; - Pass analytics tools for Customer Success Specialist certification; - Pass the usability of the hotel's website certification. Qualifications - Based in Colombo, Sri Lanka; - At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines; - Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage; - Knowledge of revenue structure of hoteliers would be a great advantage; - Strong communication skills, both written and verbal in Sinhala and English; - Very proactive, able to build strong relationships with clients; - Strong analytical skills; - Comfortable with CRM and computer software (Excel, Power BI); - Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira). Benefits - Competitive salary based on your experience; - Commissions based on KPI; - It's a remote full-time job with working hours 09AM-6PM (UTC+5:30); - Laptop, headset, and mobile phone for work; - You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings; - The start-up environment is fast-paced and constantly growing, with full support from our established international team; - The company covers business trips around Sri Lanka; - English Speaking Club with colleagues from around the world; - Online & Offline camps, workshops, and gatherings; - Network with colleagues from all over the world (Random Coffee Program).

• Travels a lot to meet with hotel managers, presenting Exely Solutions (approximately 70% of the work is face-to-face meetings with hoteliers); • Generates leads through cold calling, cold meetings, attending events and with the help of the marketing team; • Handles incoming leads and converts them into customers; • Building trusted relationships with hospitality professionals and attending events for hoteliers as a representative of Exely; • Provides market research to the management team; • Works diligently with CRM.

Role Description We are currently looking for a proactive salesperson ready to take responsibility for the entire sales cycle, from lead generation to closing deals, with a focus on customer acquisition. After completing the training and adaptation period, which averages 3 months, we expect you to bring in at least five hotels per month. If you are a result-oriented salesperson eager to join an international team of professionals driving the hospitality industry, apply for the position of Business Development Manager at Exely, and let’s win the market together! - Travels a lot to meet with hotel managers, presenting Exely Solutions (approximately 70% of the work is face-to-face meetings with hoteliers) - Generates leads through cold calling, cold meetings, attending events and with the help of the marketing team - Handles incoming leads and converts them into customers - Building trusted relationships with hospitality professionals and attending events for hoteliers as a representative of Exely - Provides market research to the management team - Works diligently with CRM Qualifications - Excellent communication skills required: willingness to make phone calls and cold visits, ability to handle objections - Fluent in Bahasa Sinhala, at an advanced level in English - Sales skills and experience in active sales - Experience in TravelTech (such as Online Travel Agencies, Channel Managers, Booking Software, or other SaaS products for hospitality) is a big plus - Proficient in using CRM systems and computer software Requirements - You can build strong relationships with customers, understand their needs, and genuinely want to help them - You take ownership of your work and ensure clients experience smooth transitions between departments within our system - You can work independently while demonstrating proactive problem-solving and initiative - You are results-driven, focused on achieving goals and committed to delivering measurable outcomes - You are a team player who collaborates effectively with colleagues to achieve common goals and drive success Benefits - This is a remote work - Competitive salary based on experience - Commissions depend on the number of new clients and sales volume - Prioritising employee wellbeing and providing the necessary facilities for their comfort (medical insurance after probation end, corporate equipment, dedicated onboarding manager) - You will have a well-structured onboarding and constant support from an experienced manager - Clear business objectives, opportunities for growth within the company - Scheduling: from Monday to Friday, from 9 AM till 6 PM (Sri Lanka time zone) - The start-up environment is fast-paced and constantly growing, with full support from our established international team - English Speaking Club with colleagues from around the world - Online & Offline camps, workshops and gatherings

- Be the primary contact for local clients in Turkey, addressing any queries or issues early on; - Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly; - Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients; - Work alongside internal teams to fix client problems promptly and ensure their experience is smooth; - Work with the current customer base proactively to boost direct online sales; - Keep focus on revenue strategy and help partners in achieving high results; - Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners; - Work in an global team and have a good opportunity to exchange experience and implement the best practices in life; - Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices; - Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.

Role Description As a Customer Engagement Specialist, you will: - Be the primary contact for local clients in Turkey, addressing any queries or issues early on; - Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly; - Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients; - Work alongside internal teams to fix client problems promptly and ensure their experience is smooth; - Work with the current customer base proactively to boost direct online sales; - Keep focus on revenue strategy and help partners in achieving high results; - Participate in local events and be engaged in proactive marketing activities such as webinars, exhibitions, and business breakfasts with partners; - Work in a global team and have a good opportunity to exchange experience and implement the best practices in life; - Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices; - Promote our clients' interests within the organization, encouraging the creation of new product features and developments, based on feedback from our clients. Probation period: - The first three (3) months of your employment will be considered as a probationary period. - During the first 2 months, you’ll attend courses related to our IT products and service rules, and you'll be onboarded by Customer Support Department. - After that, starting the 3rd month, you’ll start your work in Customer Success Department. Expected results for probation period: - Pass product certification; - Pass support certification; - Pass analytics tools for Customer Success Specialist certification; - Pass the usability of the hotel's website certification. Qualifications - Based in Turkey (Ankara or Izmir); - Able to work remotely, ready to visit hotels on-site; - At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines; - Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage; - Knowledge of revenue structure of hoteliers would be a great advantage; - Strong communication skills, both written and verbal in Turkish and English; - Very proactive, able to build strong relationships with clients; - Strong analytical skills; - Comfortable with CRM and computer software (Excel, Power BI); - Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira). Benefits - Competitive salary based on your experience; - Commissions based on KPI; - It's a remote full-time job with working hours 09AM-6PM; - Laptop, headset, and mobile phone for work; - Health insurance after probation period; - Corporate meal card; - You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings; - The start-up environment is fast-paced and constantly growing, with full support from our established international team; - Online & Offline camps, workshops, and gatherings.

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) • Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable) • Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes • Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

- **Strategic Oversight:** Supervise and mentor regional Customer Success Managers, ensuring best practices in revenue growth are implemented across different territories. - **Performance Optimization:** Analyze client performance data to identify revenue gaps and provide actionable growth strategies. - **Business Reviews:** Lead Quarterly Business Reviews (QBRs) for key partners, focusing on ROI and long-term scaling. - **Revenue Advocacy:** Proactively work with the client base to shift share to direct online sales and improve distribution strategies. - **Cross-functional Collaboration:** Act as a bridge between clients and our Product team to voice feedback and shape new features. - **Market Presence:** Represent Exely at industry events and contribute to proactive marketing activities to strengthen our brand authority.

Role Description Are you passionate about maximizing hotel revenue and building strong relationships with clients? We are looking for a Regional Revenue Success Manager to join Exely. This is a pivotal role combining revenue consultancy with account management. You will be a trusted advisor helping hotels optimize their business model using our ecosystem. - Strategic Oversight: Supervise and mentor regional Customer Success Managers, ensuring best practices in revenue growth are implemented across different territories. - Performance Optimization: Analyze client performance data to identify revenue gaps and provide actionable growth strategies. - Business Reviews: Lead Quarterly Business Reviews (QBRs) for key partners, focusing on ROI and long-term scaling. - Revenue Advocacy: Proactively work with the client base to shift share to direct online sales and improve distribution strategies. - Cross-functional Collaboration: Act as a bridge between clients and our Product team to voice feedback and shape new features. - Market Presence: Represent Exely at industry events and contribute to proactive marketing activities to strengthen our brand authority. Qualifications - 2-3+ years in Account Management, Revenue Management, or Customer Success within the HotelTech/OTA/Hospitality industry. - Good understanding of hotel revenue structures (distribution, pricing, ADR/RevPAR). - Experience in mentoring, supervising, or leading a team (or a strong desire to move into a Lead role). - Comfortable with data (Excel, Power BI) but able to translate "dry numbers" into a compelling story for the client. - Exceptional relationship-building skills; fluent in both English and Russian. - Familiarity with CRM (Bitrix/Hubspot) and Helpdesk systems (Zendesk/Jira). Benefits - Competitive salary based on experience; - Commissions depend on KPI performance; - Medical Insurance after probation period; - Laptop and headset for work. - A dedicated mentor and constant support from an experienced manager. - Online & offline camps, workshops, and gatherings. - Networking opportunities with colleagues from all over the world.

• Our core product is booking engine. • We integrate the booking engine into the hotel's website (only frontend part). • Our job is to make the booking engine look like an integral part of the website. • You as a Junior Frontend Developer will be responsible for technical part of this integration working in collaboration with Web-designer. • The implementation of a booking engine is one of the core business processes in client onboarding. • Therefore, we expect the candidate to meet the time and quantity KPIs set after the probation period (3 months). • Please note that this position does not involve creating websites from scratch — you will work with clients' existing websites to integrate the booking engine layout. • Since the tech stack may vary, we require strong foundational knowledge of frontend technologies (HTML, CSS, and vanilla JavaScript). • Experience with CMS platforms would be a significant advantage.