SchooLinks

• Meet onboarding, usage, and renewal targets for your portfolio of districts. • Onboard new districts by leading their project kickoff, data integration, and training sessions. • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. • Build and maintain director and executive level relationships at each of your districts. • Facilitate renewal process (quote, verbal approval, signature) for your districts. • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. • Continuously define, document problems and challenges faced by our districts. • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

• Own the post-onboarding customer journey through renewal and expansion • Lead a team of Customer Success Managers and drive measurable outcomes • Deepen adoption and build executive relationships • Set clear KPIs for every CSM and hold the team accountable • Coach high performers and manage team culture anchored in PACE values • Own Gross Revenue Retention (GRR) at or above company targets • Execute proactive renewal strategies and identify at-risk accounts • Drive measurable increases in platform usage and track engagement • Build and maintain executive-level relationships across offices • Report on customer health and revenue risk to VP/C-Suite

Role Description The Director of Customer Success owns the post-onboarding customer journey through renewal and expansion. This is a revenue-critical role. You will lead a team of Customer Success Managers, drive measurable outcomes via workflow expansion across departments, deepen adoption, and build the executive relationships that ensure SchooLinks becomes deeply embedded in every district we serve. What You Own - Team Leadership & Performance Management - Lead and develop a team of Customer Success Managers; own their ramp, performance, and outcomes. - Lead by example by directly managing a small number of strategic accounts. - Set clear KPIs for every CSM — retention, GRR, and usage expansion — and hold the team accountable to them. - Coach up high performers, coach out those who cannot meet the bar; no mediocrity tolerated. - Build a team culture anchored in PACE: performance-driven, candid, and fully accountable. - Plan and forecast team’s capacity based on productivity metrics & expected team output. - Retention & Revenue Protection - Own Gross Revenue Retention (GRR) at or above company targets — this is your most critical metric. - Participate in and eventually own annual renewal forecasting. - Execute proactive renewal strategies that eliminate surprises and churn. - Identify at-risk accounts early; deploy interventions before accounts reach the red zone. - Implement playbooks for every stage of the post-onboarding journey: activation, adoption, renewal, expansion. - Usage Expansion & Adoption - Drive measurable increases in platform usage across the student, counselor, CTE and executive personas. - Build and execute workflow adoption campaigns in partnership with Product and Marketing. - Track leading indicators of healthy engagement relentlessly. - Executive Sponsorship & Multi-Threading - Build and maintain executive-level relationships across these offices: Superintendent, CTE, Counseling, Accountability. - Ensure no account is single-threaded; map stakeholders and maintain multi-contact coverage as a standard operating procedure. - Lead executive business reviews (EBRs) that are outcome-focused and data-driven, not just relationship check-ins. - Partner with Sales and Marketing to identify and develop expansion and upsell opportunities within the existing customer base. - CS Operations & Metrics - Maintain a CS dashboard: GRR, NRR, CSAT, adoption rates, EBR cadence, and renewal pipeline by CSM. - Establish operating rhythms — weekly team standups, QBRs, renewal forecasting — and hold the team to them. - Identify systemic issues driving churn or disengagement and bring data-backed recommendations to leadership. - Report to the VP/C-Suite with a clear view of customer health and revenue risk at all times. Qualifications - 5+ years in Customer Success in B2B SaaS; 2+ years managing a CS team with revenue accountability. - Proven track record owning GRR and NRR metrics at or above target — bring the numbers. - Experience building and running multi-threaded executive relationships in complex, multi-stakeholder environments. - Direct, candid communicator — you give hard feedback, make tough calls, and do not sugarcoat performance gaps. - Systems thinker: you build playbooks, dashboards, and scalable processes. - EdTech or public-sector SaaS experience a strong plus; passion for student outcomes required. - High ownership, low ego: you hold yourself and your team accountable and you do not make excuses. Benefits - 100% health insurance coverage for employees. - 401(k) with company matching. - Dental & vision. - Parental leave. - Subsidized gym membership. - Remote work stipend. - Annual Team offsite. Company Description SchooLinks is transforming the future of student success through innovative college and career readiness solutions. We are on a mission to modernize how districts prepare students for life after high school. We operate like a championship team — not a family. High expectations, direct feedback, and a relentless commitment to performance. We recruit athletes: people who are driven, coachable, and obsessed with winning. We operate by PACE core values.

• Independently architect and implement bi-directional data integrations between SchooLinks and external platforms — starting with Slate (Technolutions) • Design, build, test, and document RESTful API connections, webhooks, and OAuth/SSO flows to support secure, real-time data exchange — taking full ownership of each integration from technical spec through production deploy. You’ll build using Python code running in our Django service and Lambdas on AWS. • Design ETL pipelines to map and transform student data across different schemas, handling edge cases, conflict resolution, and idempotency. • Set up monitoring, alerting, and observability for every integration in production — then own ongoing maintenance, incident response, and iterative improvements as partner systems evolve • Write the foundational documentation for this function — technical specs, API references, runbooks, and integration guides establishing the standard that future engineers will build on

Role Description We’re looking for a Software Engineer to own our data migration and integration infrastructure — end to end. This is a greenfield, individual contributor role: you’ll be the sole engineer driving this work, which means you’ll move from blank page to production on your own. You’ll own everything from architecture and design through implementation, testing, documentation, and long-term maintenance. Our first major integration is with Slate (by Technolutions), a leading CRM used by college admissions offices — but this role will grow into a full integration platform as SchooLinks expands its partner ecosystem. If you thrive with real ownership, love solving hard data problems, and want your work to have a direct impact on students’ futures, this role is for you. As the product area you support grows, you’ll be well-positioned to move into management and leadership roles in the future. What You'll Build - Independently architect and implement bi-directional data integrations between SchooLinks and external platforms — starting with Slate (Technolutions). - Design, build, test, and document RESTful API connections, webhooks, and OAuth/SSO flows to support secure, real-time data exchange — taking full ownership of each integration from technical spec through production deploy. You’ll build using Python code running in our Django service and Lambdas on AWS. - Design ETL pipelines to map and transform student data across different schemas, handling edge cases, conflict resolution, and idempotency. - Set up monitoring, alerting, and observability for every integration in production — then own ongoing maintenance, incident response, and iterative improvements as partner systems evolve. - Write the foundational documentation for this function — technical specs, API references, runbooks, and integration guides establishing the standard that future engineers will build on. Qualifications - 4+ years of software engineering experience with a strong focus on API integrations, data pipelines, or platform engineering — ideally with examples of work you owned solo from design through production. - Hands-on experience with REST APIs, webhooks, and OAuth — you've designed and debugged integrations end-to-end. - Proficiency in Python, Pandas. Ideally have some exposure to Django as well. - Experience with ETL patterns, data transformation, and sync strategies — including handling schema mismatches and real-time vs. batch tradeoffs. - Experience building and owning testing infrastructure for integrations — you write the tests yourself and treat them as a first-class part of the work, not an afterthought. - Exceptional written communication — you document as you go, write technical specs before you build, and ensure that internal and external stakeholders can understand your architecture and documentation. - A self-directed working style — you can take a problem from ambiguous requirements to a shipped, documented, production-ready system without needing someone else to drive the process. - Comfortable using AI coding tools as part of your daily workflow — we’re a Claude shop, but experience with any AI-assisted development tools (GitHub Copilot, Cursor, etc.) counts. Bonus Points - Prior experience integrating with higher ed or admissions CRMs — such as Slate (Technolutions), Salesforce, Ellucian, or similar platforms. - Familiarity with K-12 or higher ed data standards — Common App formats, SIS platforms (Infinite Campus, PowerSchool, Clever, Classlink). - Prior work connecting a K-12 platform to a higher ed or admissions system. - Understanding of multi-tenant SaaS architecture. Benefits - 100% health care coverage for Employee. - 401K with company matching. - Dental & Vision. - Parental Leave. - Subsidized gym membership. - Remote work stipend. - Annual team offsite.

Own end-to-end feature development, collaborating with leadership to validate direction. Ship maintainable full-stack code, utilize AI tools for planning and documentation, and iterate on solutions to enhance product quality and user experience.

• Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly. • Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions. • Hands-on configuration of the module, including setup, data triage, and customization. • Understand data dependencies and help resolve data issues. • Develop expertise in how the module fits within the broader SchooLinks product ecosystem. • Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption. • Work with Customer Success to collaborate on customer interaction, escalation, and timelines. • Continuously define and document problems and challenges faced by our partners. • Assist the Product team with quality assurance and improvement of the product.

• Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. • Onboard new districts by leading their project kickoff, data integration, and training sessions. • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. • Build and maintain director and executive level relationships at each of your districts. • Facilitate renewal process (quote, verbal approval, signature) for your districts. • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. • Continuously define, document problems and challenges faced by our districts. • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Role Description The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization. - Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts. - Onboard new districts by leading their project kickoff, data integration, and training sessions. - Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. - Build and maintain director and executive level relationships at each of your districts. - Facilitate renewal process (quote, verbal approval, signature) for your districts. - Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. - Continuously define, document problems and challenges faced by our districts. - Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. Qualifications - 3+ Years Professional Experience - 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry) - Strong ability to multi-task and manage a large book of business - Experience or Ability to work in a remote environment. - Strong interpersonal skills - Project management skills (understand task dependencies/sequence and manage of tasks) - Positive attitude - you can stay optimistic in high stress situations - Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it. - Ability to close renewal and multi-thread to discover expansion opportunities. - Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required - Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events. Benefits - 100% health care coverage for Employee - 401K with company matching - Dental & Vision - Parental Leave - Subsidized gym membership - Remote work stipend - Annual team offsite

Role Description SchooLinks is looking for a Technical Solutions Manager to join our growing Solutions Team. In this role, you’ll lead the implementation of one or more of our most complex modules, helping districts track student progress and outcomes that shape real educational impact. You’ll own the implementation process from kickoff to launch, working closely with Customer Success Managers and district partners. While Customer Success manages the overall relationship, you’ll dive deep into the details for the module you are responsible for, gathering business requirements, translating them into technical configurations, and ensuring districts get the most value out of the SchooLinks platform. This role requires strong customer engagement skills, understanding and analyzing customer data, translation of district processes to our platform, and proficiency in learning and applying a broad range of technical configurations. You will work to identify and implement the best solutions to meet each customer’s specific requirements, leveraging the available configurations. Additionally, you’ll develop creative solutions for complex customer needs and communicate technical concepts in a clear, accessible manner. Your responsibilities will include: - Own and drive the project management for the modules within your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly. - Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions. - Hands-on configuration of the module, including setup, data triage, and customization. - Understand data dependencies and help resolve data issues. - Develop expertise in how the module fits within the broader SchooLinks product ecosystem. - Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption. - Work with Customer Success to collaborate on customer interaction, escalation, and timelines. - Continuously define and document problems and challenges faced by our partners. - Assist the Product team with quality assurance and improvement of the product. Qualifications - 2+ years experience as an implementation specialist or similar role in a B2B SaaS company. - Strong project management skills (understand task dependencies/sequence and management of tasks). - Experience managing multiple clients simultaneously. - Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment. - Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and deliverables. - Strong technical understanding - Ability to understand the logic and how platform data connections work. - Ability to work with data feeds, including reviewing data files and identifying problems. - Confident presenting to district stakeholders and motivating them to complete tasks. - Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications. - Preferred, not required - experience with scripting (Python, etc.) and JSON data. - Positive attitude - you can stay optimistic in high stress situations. Benefits - 100% health care coverage for Employee - 401K with company matching - Dental & Vision - Parental Leave - Subsidized gym membership - Remote work stipend - Annual team offsite Compensation A reasonable estimate of OTE for this position is between $70k - $125k USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters. Company Description SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.