Role Description Are you passionate about maximizing hotel revenue and building strong relationships with clients? We are looking for a Regional Revenue Success Manager to join Exely. This is a pivotal role combining revenue consultancy with account management. You will be a trusted advisor helping hotels optimize their business model using our ecosystem. - Strategic Oversight: Supervise and mentor regional Customer Success Managers, ensuring best practices in revenue growth are implemented across different territories. - Performance Optimization: Analyze client performance data to identify revenue gaps and provide actionable growth strategies. - Business Reviews: Lead Quarterly Business Reviews (QBRs) for key partners, focusing on ROI and long-term scaling. - Revenue Advocacy: Proactively work with the client base to shift share to direct online sales and improve distribution strategies. - Cross-functional Collaboration: Act as a bridge between clients and our Product team to voice feedback and shape new features. - Market Presence: Represent Exely at industry events and contribute to proactive marketing activities to strengthen our brand authority. Qualifications - 2-3+ years in Account Management, Revenue Management, or Customer Success within the HotelTech/OTA/Hospitality industry. - Good understanding of hotel revenue structures (distribution, pricing, ADR/RevPAR). - Experience in mentoring, supervising, or leading a team (or a strong desire to move into a Lead role). - Comfortable with data (Excel, Power BI) but able to translate "dry numbers" into a compelling story for the client. - Exceptional relationship-building skills; fluent in both English and Russian. - Familiarity with CRM (Bitrix/Hubspot) and Helpdesk systems (Zendesk/Jira). Benefits - Competitive salary based on experience; - Commissions depend on KPI performance; - Medical Insurance after probation period; - Laptop and headset for work. - A dedicated mentor and constant support from an experienced manager. - Online & offline camps, workshops, and gatherings. - Networking opportunities with colleagues from all over the world.

Role Description We are looking for an exceptional Commercial Customer Success Manager to join our growing team. In this role, you will work with customers to ensure the success and adoption of the Workato Intelligent Orchestration and Agentic Platform. You will also be responsible for the successful onboarding of an assigned set of customers in a timely and productive manner. - Developing and maintaining strategic business relationships with customers to drive adoption and retention. - Providing technical Workato product expertise. - Functioning as the expert in deployment models and governance structures, and sharing best practices from a business and technical perspective. - Educating People, Marketing, Sales, Customer, and Finance Operations on the business value achieved through automating their processes. - Developing and implementing processes and programs to increase product usage within the current group and drive cross-sell opportunities in other groups. - Serving as the primary point of escalation for customer issues, troubleshooting, and ensuring quick resolution. - Providing quantitative and qualitative analysis to inform team decision-making and product roadmap. - Becoming the trusted customer advisor and advocating on the customer's behalf within Workato. - Must be available to work US hours. Qualifications - BS or equivalent education. - 3+ years of experience in consulting, customer success management, or technical account management. Prior experience as an Account Executive, senior member of a large consulting firm, or CSM in SaaS/iPaaS preferred. - Experience in integration and/or business automation. - Understanding of large, complex businesses with many stakeholders. - Awareness of day-to-day processes across the following functions, with deeper expertise in several: People (HR), Finance, Marketing, Sales, and Post-Sales Customer Organizations. - Comfortable operating with revenue targets. - Impressive track record of high customer retention and growth. - Strong sense of customer empathy and customer-centrism. - Excellent interpersonal and communication skills. - Strong problem-solving and analytical thinking. - Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments. - A passion for and belief in the power of automation to drive business value. - Prior experience in digital transformation preferred. Requirements - Ability to effectively prioritize tasks and manage time, even under high-pressure situations. - Highly organized, able to manage many projects concurrently. - Issue management and resolution-focused. - Strong collaboration skills, the ability to adapt to a dynamic start-up environment, and a passion for making an impact; we want company builders. - Strong critical thinking and analytical skills with an entrepreneurial, proactive mindset. - Strong written and oral communication skills in English, with the ability to convey complex technical concepts to a non-technical audience. - Fast learner who can independently conduct extensive research and synthesize ideas, information, and options quickly. - Proactive about solving problems and ready to take on additional initiatives and responsibilities as they emerge. Benefits - The pay for this role may range from $100,000 to $130,000, plus variable compensation, benefits, perks, and equity.

Role Description We’re seeking a highly motivated, detail-oriented Enterprise Workflow & Systems Automation Specialist to lead the design, implementation, and optimization of automated workflows. You'll support system administration across enterprise banking systems, ensuring seamless integration and operational efficiency during our upcoming core conversion. You'll also collaborate with cross-functional teams to drive automation, compliance, and process improvement. Qualifications - Bachelor’s degree in Information Systems, Business Administration, or related field. - 3+ years of experience in workflow automation, business process improvement, or systems analysis acceptable. - Familiarity with loan and deposit systems is a plus. - Experience with SQL or related query language preferred. - Experience with Jack Henry & Associates Enterprise Workflow is a strong plus. Requirements - Develop & deploy automated workflows using JHA Enterprise Workflow & other approved platforms. - Map current processes, identify inefficiencies, & implement scalable automation solutions. - Ensure workflow readiness & alignment during the upcoming Jack Henry & Associates core conversion. - Create step-by-step guides, interactive tutorials, & video walkthroughs for automated workflows. - Draft & maintain SOPs for all automated processes, including initiation, monitoring, troubleshooting, & escalation procedures. - Deliver live or virtual training, including hands-on demos, Q&A, & scenario exercises. - Embody a commitment to environmental, social, economic, and racial justice. - Stay informed on legal context & regulatory requirements; prioritize completing all web-based compliance and IT training. Benefits - Comprehensive, people-first benefits package that supports your health, finances, and work-life balance. - 100% employer-paid health coverage for employees; employer contribution for dependents. - 401(k) with 6% Employer Match — No Vesting Period. - Employee Stock Options. - Exclusive Employee Banking Perks. - Generous Paid Time Off: 2–4 Weeks of Vacation based on officer level plus additional tenure-based time. - Company-Paid Life Insurance. - Employee Assistance Program (EAP) with free counseling, legal, and financial services.

• The Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers. • This role is engaged in the strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. • Serve as a trusted advisor who leverages claims data, value-based care insights, and performance analytics to demonstrate ROI and guide clients toward strategies that optimize health outcomes and total cost of care. • Accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions, and providing market insights. • Develop a deep understanding and interest of population health and healthcare utilization data, including medical and pharmacy claims trends, with the ability to articulate results and translate insights into actionable client strategies. • Leverage claims data and value-based care metrics to identify care gaps, high-cost utilization patterns, and opportunities for improved clinical intervention and cost containment. • Consult with clients on value-based care principles, helping them understand how primary care investment reduces downstream claims spend and improves overall plan performance.