Humach logo
Humach

We combine the strengths of both humans and machines to deliver exceptional customer experiences.

Engineering Manager – Team Lead

Engineering ManagerEngineering ManagerFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Florida + 7 moreAll locations: Florida | Illinois | Iowa | New Jersey | Michigan | Minnesota | Texas | Wisconsin

Posted

40 days ago

Salary

0

Seniority

Senior

Bachelor Degree6 yrs expEnglishAWSCloud

Job Description

Engineering Manager – Team Lead

Humach

• Lead, coach, and develop a distributed team of engineers working on AI-driven, LLM integrated workflows, digital voice agents, and cloud-native services. • Own day-to-day engineering execution, ensuring delivery against product roadmaps, client commitments, and quality standards. • Provide technical leadership across the AI platform, including agent orchestration, integrations, and real-time systems. • Support and operationalize architectural decisions defined in collaboration with the Chief AI Architect, ensuring solutions meet scalability, reliability, security, and compliance standards. • Partner closely with Product Management to translate business and client needs into clear technical plans and deliverables. • Collaborate with Customer Success teams to support production deployments, incident resolution, and continuous improvement. • Establish and reinforce engineering best practices around code quality, documentation, testing, observability, and release management. • Hire, onboard, and retain high-quality engineers while fostering a culture of ownership, accountability, and learning. • Ensure teams are effectively prioritizing work, managing technical debt, and balancing speed with long-term platform health. • Contribute to planning and execution across multiple concurrent initiatives in a fast-paced, client-facing environment.

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 6–10+ years of experience in AI, SaaS, or customer experience platforms; or an equivalent combination of education and experience.
  • Hands-on experience integrating and operating AI voice technologies, including ElevenLabs or equivalent enterprise-grade speech generation platforms (TTS) and operating in cloud-native systems, preferably AWS.
  • Clear communicator who can align technical teams with product goals and operational realities.
  • Experience leading teams with modern software delivery practices, including sprint planning, backlog management, and release coordination.
  • Demonstrated commitment to delivering high ‑ quality results with speed, ownership, and a strong team culture.
  • Experience with AI evaluation practices, including bias testing and risk assessment in production systems.
  • Prior experience working with geographically dispersed teams across the U.S., India, and Europe.
  • Willingness to work outside standard business hours to support client needs and critical initiatives.
  • Experience with contact center technologies, such as Amazon Connect, Genesys, NICE, Talkdesk, or Five9 is preferred.

Benefits

  • medical
  • dental
  • 401k
  • life insurance
  • paid time off

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USA Timezones + 3 moreAll locations: USA Timezones | EST (UTC-5) | UTC-5 to UTC-3 | EET (UTC+2)