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BrightHire

Elevating the human side of hiring. We're hiring!

Implementations Manager

ManagerManagerOtherRemoteSeniorTeam 11-50Since 2019H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

135 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Implementations Manager

BrightHire

• Guide clients through the onboarding process, integrating BrightHire into their recruitment tech-stack. • Develop and manage comprehensive project plans in collaboration with customers. Coordinate with cross-functional teams to maintain project alignment and mitigate any risks or issues that arise. Facilitate regular meetings during the onboarding period and provide stakeholders with timely project updates. • Configure and tailor BrightHire solutions to align with client needs, collaborating with several internal teams to solve tricky problems. Support pre-sales solution scoping as appropriate. • Serve as the primary point of contact for customer integration projects with both customers and external partners. • Provide technical support to issues related to the Onboarding process. • Partner with customers to drive early adoption of BrightHire. Consult on change management best practices to overcome obstacles. • Conduct client process discovery and enablement sessions, and advise them on the successful use of BrightHire products and develop tailored materials as needed. • Ensure proactive and transparent communication with clients and internal teams about project progress and challenges. • Design and document onboarding procedures for each segment, creating reusable resources, such as videos, decks, guides, and FAQs, for future implementations and ensuring best practices are woven throughout the experience. • Administer our use of tools to support the onboarding process, such as Dock or other automation tools, promoting a standardized approach across segments.

Job Requirements

  • 3+ years in project management with a proven track record of customer onboarding delivery for enterprise customers in the HR Technology space.
  • Expertise with recruiting systems and processes.
  • Expertise with recruiting system integration processes and troubleshooting.
  • Expertise in customer onboarding, driving adoption for customer end-users.
  • Experience troubleshooting integrated systems.
  • Great systems thinking to consider the ecosystem when facing problems.
  • Ability to create and maintain detailed project documentation.
  • Skill in developing and delivering training materials and resources (explainer videos, decks, etc).
  • Capability to design, implement, and optimize onboarding processes, and create highly scalable versions for low-touch customer segments.
  • History of successfully coordinating cross-functional teams to implement.
  • Experience in conducting client training and developing educational materials.
  • Strong preference for Eastern time zone.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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