Role Description - Evaluates the effectiveness of the collection policies and procedures of patient collections, including standard collection practices such as referral of delinquent accounts for outside agencies and litigation regarding professional fees. - Provides input to the Manager regarding trends in collections (e.g., economic downturns). - Communicates with and functions as a liaison for patients, providers, attorneys, collection agencies, risk management, insurance payors, other debt administrators, and external departments related to the revenue cycle to resolve discrepancies. - Supervises and evaluates the staff, establishing standards for staffing levels. - Responsible for operating within budget limitations and authorized staffing levels. - Oversees and manages daily operations, delegating day-to-day responsibilities to appropriate members of the office staff while assessing employee training needs; coordinates with the training department to ensure appropriate development. - Initiates and implements improvements to billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws. - Conducts ongoing evaluation of department policies and procedures to maintain and improve department efficiency. - Proactively manages receivables and billing systems, including pursuing and developing improved collection techniques within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement. - Maintains and reconciles records of placements to third-party agencies and law offices; reconciles differences between bad debt balances and third-party records. - Prepares all necessary documentation, suit authorizations, court cases, legal pleadings, and miscellaneous filings; maintains legal process workflow records. - Performs human resources responsibilities for staff, including coaching on performance, completing performance reviews, and overall staff morale. - Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. - Responsible for understanding and adhering to the organization's Code of Ethical Conduct and ensuring compliance with policies, regulations, and laws applicable to the organization's business. Qualifications - High School Graduate. - Typically requires 3 years of experience in collections that includes experience at a lead or senior level. Requirements - Demonstrated knowledge of accounts receivable credit and collection regulations and legal issues. - Current knowledge of medical insurance and governmental benefits programs. - Ability to deal effectively with a variety of people under stressful circumstances. - Patient diplomacy and tact, along with excellent communication skills. - Knowledge of account receivable/collection online system experience. Benefits - Base compensation listed within the pay range based on qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Role Description The Senior Collections Specialist will generally maintain a larger portfolio of cancelled accounts than that of a level I or II specialist, which includes complex agency relationships. This position may act as the point of contact for employee questions, new hire training, as well as escalation support for the collections team. This position will also communicate effectively and professionally with Insurance Carriers, General Agents, Retail Insurance Brokers, and Insureds to resolve balances on finance agreements as well as achieve targets with regard to account resolution, quality and other performance targets. Performs other projects and duties as assigned. Essential Functions, Duties and Responsibilities - Point of contact (first escalation) for collections team questions. - Manage assigned portfolio, keeping current on follow-up communication due. Responsible for tracking and noting balances due US Premium Finance. - Manage daily/monthly reporting in Excel. - Review accounts in the portfolio, assisting teammates and sharing knowledge/information, stepping-in where needed. - Develop and maintain client/business partner relations through superior service. - Communicate via phone and email, documenting activities in a concise, informative manner. - Utilize in-house web-based system (FinancePro) to keep accurate and current notes on all accounts within portfolio. Qualifications - Excellent written and oral communication. - Ability to use office or other equipment. - Efficient in Microsoft Office applications. - Ability to adhere to schedule. - Bi-lingual (Spanish) is preferred. Requirements - 5 years of experience in commercial collections or customer service (preferably in commercial insurance or premium finance). - 3 – 5 years in a senior role, including training others. - 5 years of insurance industry experience preferred. Academic - Bachelor’s degree in finance or related field required. Benefits - Medical, Dental and Vision Insurance - Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment. - Life Insurance provided at no additional cost to employees. - Accidental Death & Dismemberment Coverage. - Long-Term Disability Coverage. - Paid Sick and Vacation Leave. - 11 Holidays. - Volunteer/Service Day. - Employee Stock Purchase Plan. - 401(k) Retirement Plan - Ameris Bank matches 50% of your first 8% of contributions to the plan. - Flexible Spending Accounts. - Health Savings Account. - Health Reimbursement Arrangement. - Supplemental Life & Other Insurance Plans. - Identity Theft Protection. - Pet Insurance. - Legal Insurance. - Employee Assistance Program. - Employee Advocacy Program. - Tickets at Work (Entertainment discounts for Ameris Bank Employees). - AT&T Employee Discount. - Wellness Discounts for Medical Premiums and Other Rewards. - Employee Referral Incentive. - Education Assistance. - Employee Resource Groups. Banking Advantages for Employees - Free Interest Checking. - Free Safe Deposit Box. - Free Money Orders, Travelers’ Checks and Cashier Checks. - Discount on Mortgage Origination Fee. - Free Online Banking and Free Unlimited Online Bill Payment. - Employee Banking Perks.

• Follow SOP’s to reduce aging AR >60‑day balances • Outreach to customers by phone, email, and/or letters • Handle sensitive information in a confidential manner • Prepare updates on account resolution for various levels of leadership • Document all activities and attempts to reduce balances • Prepare placement packages for outside attorneys for possible litigation • Communicate via telephone with operations management, physicians, attorneys, and internal customers • Utilize tools to obtain improved billing information • Perform research and evaluation of complex projects/assignments to identify and measure financial implications • Analyze and determine areas for process improvement and education

Role Description The Billing and Collections Specialist is responsible for the timely follow-up of claims billed and resolution of accounts. Oversees the account receivables and maintain detailed/accurate account documentation. - Follow up on open claims thoroughly, accurately, promptly, and with all supporting documentation - Responsible for maintaining and updating billing guidelines, fee schedules, contract rates, etc. - Review, document, and resolve all incoming correspondence and payor calls; Assist as needed - Report all payor issues and/or denial trends to Lead/Supervisor - May appeal and/or rebill underpaid claims and assist with payments, as needed - Other duties as assigned Qualifications - High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience - 1-2 years’ medical billing and claims reimbursement experience; preferred - Knowledge of all Government, Commercial and Private payers; preferred - Knowledge of medical and billing terminology; preferred - Knowledge of HIPAA and other industry specific regulations; preferred - Strong interpersonal skills and a high degree of collaboration at all levels - Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines - Intermediate customer service and phone skills - Excellent problem-solving skills - Intermediate with Microsoft Office, including Word, Excel and Outlook Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 0% - Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Benefits - For more information on our industry-leading benefits, please visit our benefits page here.