• Accommodation Scheduling & Implementation • Interface with clients, candidates, and internal teams to ensure exceptional service is provided. • Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI. • Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements. • Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day. • Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day. • Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met. • Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines. • Client Support • Serve as primary contact for clients on accommodation scheduling and implementation inquires. • Receive and manage accommodation approval data from clients, ensuring information is updated accurately, securely, and in a timely manner. • Identify and escalate non-standard requests to Accommodation Review team, ensuring proper implementation of the candidate's accommodation approvals.

Role Description Anovia is seeking an Emergency Call Handling NG911 Support Specialist to provide remote frontline support to our client's customers and partners with their Emergency Call Handling NG911 platforms. The Support Specialist will provide support for public safety software solutions and their components in a fast-paced environment, via phone and email. Components include: - Windows and Linux Servers - Networking - Gateways - Desktop applications - Server hardware - SIP Protocol The ideal candidate brings at least a year of technical support experience, solid grounding in Windows and Linux environments, and a working knowledge of networking and SIP telephony. Above all, we are looking for someone who communicates clearly, stays composed under pressure, and takes ownership of issues through to resolution. Responsibilities include: - Assist our client's customers and partners in resolving issues with their Emergency Call Handling and NG911 platforms. - Create and update tickets throughout their life cycle. - Update all relevant customer, partner, and internal stakeholders on the status of issues. - Escalate issues to the next tier of support when required. - Help maintain the internal Knowledge Base. Qualifications - 1+ year of technical support experience. - Windows Server (2012 and newer). - Linux (CentOS). - Networks and network troubleshooting tools. - Analog and/or Digital Telephony, particularly SIP. - VMware and/or Linux KVM. - HP Server hardware. - Schedule flexibility. - Strong written and oral communication skills (fluent English required). - Strong interpersonal and problem-solving skills. - Ability to handle stressful situations and troubleshoot critical issues. Requirements - Experience with AudioCodes gateways. - HP Server and desktop troubleshooting. - NG911 environments. - ServiceNow. - Windows Desktop Applications. Company Description With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe. At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters. To explore additional career opportunities, visit www.anovia.com/careers . Anovia is an equal opportunity employer.

Role Description As a French Bilingual Customer Experience Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by: - Creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences. - Carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. - Using customer satisfaction tools to resolve customer concerns and ensure customer loyalty. During a Typical Day, You’ll: - Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm. - Guide the customer from website to pre-buy experience, including vehicle knowledge and availability, local promotions, and specifications. - Act as a resource of all product knowledge and service support. - Schedule activities as required for special events. - Actively listen to the customer while controlling the interaction professionally and efficiently. - Act as a liaison between customer, service support, and dealership to ensure customer satisfaction. - Handle inbound customer calls regarding sales and service in a helpful, courteous, and professional manner. - Handle emails and chats. - Exhibit strong follow-up and organizational skills in both verbal and written communication. - Resolve customer issues using all available resources, including Dealers and subject matter experts. - Return all email and voice mail messages promptly and follow up with customers and dealers as committed. - Document customer inquiries and concerns. - Use applicable customer satisfaction tools to resolve customer issues. - Participate in business-related marketing and sales projects. - Meet specified goals as set forth by management. - Provide feedback to management for continued and improved performance of the department. - Work as a team player and assist other team members when in need of support. Qualifications - High school diploma required; Associate or bachelor’s degree is a plus. - A minimum of 2 years of experience in customer service, call center, hospitality, public relations, or sales. - Experience in a luxury field (hospitality or brand product) is a plus. - Knowledge of the automotive industry is a plus. - Strong verbal and written communication skills. - Strong customer service, interpersonal, and relationship-building skills. - Excellent English language and French bilingual fluency (oral and written). - Typing skills (minimum of 30 words per minute). Benefits - Starting pay rate of $18.34 per hour plus $2.00/hr. Bilingual French Differential. - Health/Dental/Vision/Life Insurance. - Flexible Spending Account (FSA) and Health Savings Account (HSA). - 401(k). - Vacation/Sick Time and Paid Holidays. - Tuition Reimbursement. - Employee Assistance Program. - Employee Discount Program. - Training and Development Programs. - Employee Rewards Program. Company Description Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. - Lead with humility. - Service beyond self. - Leave it better. - Win together. - Deliver remarkable. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Support the clinical workflows of specialty care providers • Ensure seamless virtual patient experiences • Deliver clinical and administrative support • Facilitate Treatment Management • Assist with patient communications on behalf of providers • Manage Secure Communication Channels • Monitor and respond to patient messages through secure portals, phone, or email • Provide follow up education and support for patients accessing care • Maintain and Update Electronic Health Records (EHR) • Collaborate with Multidisciplinary Teams • Uphold Privacy, Compliance, and Ethical Standards • Participate in Ongoing Training and Quality Improvement