Role Description As a French Bilingual Customer Experience Specialist, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services. This will be accomplished by: - Creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences. - Carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. - Using customer satisfaction tools to resolve customer concerns and ensure customer loyalty. During a Typical Day, You’ll: - Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm. - Guide the customer from website to pre-buy experience, including vehicle knowledge and availability, local promotions, and specifications. - Act as a resource of all product knowledge and service support. - Schedule activities as required for special events. - Actively listen to the customer while controlling the interaction professionally and efficiently. - Act as a liaison between customer, service support, and dealership to ensure customer satisfaction. - Handle inbound customer calls regarding sales and service in a helpful, courteous, and professional manner. - Handle emails and chats. - Exhibit strong follow-up and organizational skills in both verbal and written communication. - Resolve customer issues using all available resources, including Dealers and subject matter experts. - Return all email and voice mail messages promptly and follow up with customers and dealers as committed. - Document customer inquiries and concerns. - Use applicable customer satisfaction tools to resolve customer issues. - Participate in business-related marketing and sales projects. - Meet specified goals as set forth by management. - Provide feedback to management for continued and improved performance of the department. - Work as a team player and assist other team members when in need of support. Qualifications - High school diploma required; Associate or bachelor’s degree is a plus. - A minimum of 2 years of experience in customer service, call center, hospitality, public relations, or sales. - Experience in a luxury field (hospitality or brand product) is a plus. - Knowledge of the automotive industry is a plus. - Strong verbal and written communication skills. - Strong customer service, interpersonal, and relationship-building skills. - Excellent English language and French bilingual fluency (oral and written). - Typing skills (minimum of 30 words per minute). Benefits - Starting pay rate of $18.34 per hour plus $2.00/hr. Bilingual French Differential. - Health/Dental/Vision/Life Insurance. - Flexible Spending Account (FSA) and Health Savings Account (HSA). - 401(k). - Vacation/Sick Time and Paid Holidays. - Tuition Reimbursement. - Employee Assistance Program. - Employee Discount Program. - Training and Development Programs. - Employee Rewards Program. Company Description Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. - Lead with humility. - Service beyond self. - Leave it better. - Win together. - Deliver remarkable. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Support the clinical workflows of specialty care providers • Ensure seamless virtual patient experiences • Deliver clinical and administrative support • Facilitate Treatment Management • Assist with patient communications on behalf of providers • Manage Secure Communication Channels • Monitor and respond to patient messages through secure portals, phone, or email • Provide follow up education and support for patients accessing care • Maintain and Update Electronic Health Records (EHR) • Collaborate with Multidisciplinary Teams • Uphold Privacy, Compliance, and Ethical Standards • Participate in Ongoing Training and Quality Improvement

Role Description We are now looking to fill a Customer Care Specialist position. This position performs outbound calls to potential and current customers to provide updates and/or other relevant information on behalf of our sales specialists. This position will require working closely with our sales team to ensure accurate, effective and quality communication. - Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs. - Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc. - Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them. - Document each call as per company and departmental policies and procedures. - Follow up with current and/or potential customers in a timely manner. - Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport. - Be patient and understanding in all customer interactions. - Communicate effectively and professionally in all forms of communication with internal and external customers. - All other duties assigned by supervisor. Qualifications - Bilingual a plus! - 1-3 years as a customer care specialist or representative experience. - Knowledge of spreadsheets (Shamrock uses Google Business Suite). - Great written and verbal communication skills. - Excellent goal-setting and motivation. - Good problem-solving, critical thinking, and decision-making skills. - Exceptional organization, time management, and multitasking abilities. - Good with computers and have a quiet environment to work from. - Keen attention to detail. Requirements - Full-Time Position. - Monday-Friday 8:00 am to 5:00 pm + an hour for lunch. - Compensation: $40k - $45k based on experience! - Medical/Dental/Vision Insurance after 30 days of employment. - PTO accrual after 30 Days of employment. - 401K after 6 months of employment. - As part of the hiring process, we like to conduct One Way Video Interviews. Benefits - Medical/Dental/Vision Insurance after 30 days of employment. - PTO accrual after 30 Days of employment. - 401K after 6 months of employment.

Role Description The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The Sr. CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has impeccable relationship skills and can create win/win environments for all parties they work with. The Sr. CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. - Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. - Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. - Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. - Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. - Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. - Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. - Identify Expansion Opportunities to drive revenue growth. - Negotiate and close renewals with existing customers. - Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. - Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. - Bring intelligent product feedback and recommendations from customers back to the product team. - Advocate customer needs/issues cross-departmentally. - Manage account escalations as needed. - Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Qualifications - Bachelor’s degree or equivalent experience - Minimum of 7-10 years of experience in a customer-facing role focused on Customer Success - A strong sense of urgency to perform actions quickly - Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed - Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment - A “do what it takes” mentality - Detail-oriented and a strategic thinker - Strong team player but a self-starter who can operate independently - Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. - Ability to effectively and successfully handle customer service issues and conflict situations - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Requirements - Prior experience in closing renewals and/or professional services opportunities - Experience managing customers of various sizes and knowing how/why to manage them differently - Experience with Totango or other success platforms Benefits - MIN: 112K - MAX: 140K Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.