Hawthorne Residential Partners

Title: Accounts Payable & Vendor Compliance Associate Location: HRP Corporate - 804 Green Valley Road - #300 - Greensboro, NC - 27408 Job Description: Accounts Payable & Vendor Compliance Associate | Position Summary The Accounts Payable & Vendor Compliance Associate is responsible for supporting vendor compliance programs and policies, reconciling and researching national vendor statements, processing vendor compliance tasks, assisting vendors with vendor platform use, supporting 3rd party utility expense management (UEM) platforms, supporting vendor and utility account management for takeovers and disposition of properties, and assisting with vendor and payable compliance projects. Accounts Payable & Vendor Compliance Associate | Job Functions ESSENTIAL FUNCTIONS AND RESPONSIBILITIES - Perform vendor statement reconciliation for national vendors. - Review and resolve vendor issues. - Provide back-up support for regional management team on vendor issues. - Execute vendor compliance processes including new vendor set-up, W-9’s, & certificate of insurance. - Review & process expense reports in Concur. - Assist with user maintenance for Concur expense reporting and travel program as directed by manager. - Complete property onboarding responsibilities related to payables and vendor compliance including but not limited to: - Establish utility accounts for new takeovers/new developments as directed by the Property Transitions Department including setting up accounts with utility providers, setting up automatic drafts, setting up utility provider portals for paperless billing, updating utility logs, and enrolling in 3rd party utility expense management programs (if applicable). - Complete NCUC applications for NC submeter properties as directed by the Property Transitions Department. - Review property’s existing vendors and setup vendors for immediate payment as approved by the Property Transitions Department. - Enter open payables at takeover into Yardi as directed by the Property Transitions Department. - Complete and save signed W9 in company SharePoint. - Complete property offboarding responsibilities related to payables and vendor compliance including but not limited to: - Manage timely utility account disconnects for sold properties and account management transfers to new management companies for property dispositions coordinating closely with new owner/new management company to avoid disconnects as directed by the Property Transitions Department. - Prepare and send vendor notice letters for property dispositions. - Assist with pulling support for outgoing property due diligences such as utility invoices from Yardi, the UEM provider or from utility company portal as directed by the Property Transitions Department. - Setup/maintain property payment information for Amazon national account. - Maintain various logs and trackers including but not limited to: national account recon tracker, NCUC Docket log. - Assist with annual 1099 process. - Prepare and send annual vendor letters. - May provide payable data entry support to Regional Managers during takeovers, dispositions, or during times of Community Manager position openings at request and with approval from Accounts Payable & Vendor Compliance Manager. - Participate in special projects and department support as directed. KNOWLEDGE, SKILLS, AND ABILITIES: - Must have strong attention to details to be able to accurately process payable and vendor data, identify discrepancies, and ensure accuracy. - Must have excellent verbal and written communication skills to interact with vendors, property managers, accounting, and other stakeholders. - Must have the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. - Must be able to maintain confidentiality. - Experience with vendor and payable compliance preferred. LOCATION & HOURS: Full-time, hybrid in-office in Greensboro, NC. Hours of Work: business hours with flexible scheduling. 7:45am/8:45am to 4:45pm/5:45pm Monday through Friday. Remote every other Friday. EXPERIENCE & EDUCATION: High school diploma or GED required. Associate’s degree in Accounting or related business experience preferred. Previous experience in vendor management or apartment industry accounting preferred. Benefits that Matter When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially. Here’s what you can look forward to: Personal & Financial Benefits - Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time - Make an Impact: Enjoy 16 hours of paid volunteer time annually. - Recharge & Celebrate: - 10 paid holidays + 1 floating holiday of your choice - 8 hours off to celebrate your birthday - Future Planning: Company 401(k) match to support your financial goals. - Financial Wellness Reimbursement: Resources to support your long-term financial health. - Referral Bonuses: Earn rewards for bringing great talent to the team. - Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts. Health & Wellness Benefits - Medical & Vision: Comprehensive plans designed for peace of mind. - Dental Insurance & Life Insurance: 100% company-paid coverage. - Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most. - 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere. - Wellness Incentives: Earn rewards for taking care of your health. - Short-Term & Long-Term Disability Plans: Added protection for life’s unexpected moments. - Leave Bank: Additional paid time off during medical emergencies or natural disasters. - Fitness Reimbursement: Cash toward your gym or fitness membership. - Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value). - New Parent Perk: One year of free diapers for growing families.*

• The Creative Manager plays a key role in bringing the Hawthorne brand to life across our portfolio. • Leads the planning, coordination, and execution of creative and marketing projects while also contributing directly to design and content development. • This role ensures projects are delivered on time, on brand, and reflective of Hawthorne’s mission. • From campaign concepts to community-level materials, ensures every detail is thoughtful, consistent, and impactful. • Act as creative design lead for marketing graphics and illustrations. • Execute design work across a variety of formats, including digital campaigns, social media content, print collateral and signage, email and promotional materials. • Translate marketing and brand strategy into visually compelling, on-brand creative. • Provide creative direction across projects, ensuring a cohesive visual and storytelling approach. • Manage the full lifecycle of creative projects—from intake and briefing through final delivery. • Develop and maintain project timelines, workflows, and deliverables. • Ensure projects are completed on time, on brand, and aligned with marketing priorities. • Review and approve creative deliverables to ensure accuracy, quality, and brand alignment. • Manage and maintain internal creative asset management systems, ensuring all assets are organized, accessible, and up to date. • Establish and enforce standards for file naming, version control, and asset organization. • Oversee the lifecycle of creative assets, ensuring teams are using the most current, approved materials. • Partner with teams to streamline asset access and improve efficiency across marketing and on-site teams. • Collaborate with leadership to align creative initiatives with broader marketing and brand strategy. • Partner with Corporate and Community Teams to meet creative goals while maintaining brand consistency.

• The Customer Experience Solutions Specialist (CX Solutions Specialist) plays a key role in shaping and executing the strategy for our core front-of-house technology platforms and CX programs. • This position enhances the resident experience and improves operational efficiency across our communities. • Leveraging expertise in multifamily technology, data-driven insights, and technical acumen, this role optimizes customer-facing platforms to deliver a superior, people-first resident journey. • Additionally, this role helps shape Hawthorne’s voice of customer programs, CRM, survey strategies, and reputation management platforms. • Develop and optimize Hawthorne’s key technology platforms to enhance customer experience and operational efficiency. • Drive product enhancements by prioritizing business needs and staying up to date with the most current product updates and features. • Own the product roadmap for CX platforms, including prioritization, timelines, and feature rollout. • Translate operational and customer needs into clear product requirements and enhancements. • Identify opportunities to streamline workflows and improve system adoption across teams. • Manage survey and reputation strategies and platforms to generate actionable CX insights. • Drive the collection, analysis, and sharing of customer insights to shape strategy and product development. • Monitor trends across feedback channels to proactively identify system gaps or friction points. • Partner with teams to turn insights into actionable improvements within CX platforms. • Serve as the primary subject matter expert for CX platforms (Knock, RentCafe, etc.). • Develop a deep understanding of our customer-facing platforms and technology ecosystem to ensure a holistic approach to customer experience. • Oversee system configuration, setup, and ongoing optimization. • Troubleshoot, analyze, and develop CX platforms to ensure optimal performance. • Lead, train, and participate in technology pilots that support our CX vision. • Respond to and troubleshoot requests submitted through the ticketing system, providing timely resolutions and support across customer experience platforms. • Analyze and report on technology pilots, issues, and CX projects. • Oversee the setup and pilots of CX technologies.

Regional Marketing Specialist SUMMARY OF FUNCTIONS The Regional Marketing Specialist is responsible for executing localized marketing strategies that drive traffic, support leasing performance, and elevate the brand experience across a portfolio of communities. Blending creativity with strategy, this role ensures that every campaign, partnership, and activation connects with audiences in a way that builds trust, enhances reputation, and supports the overall growth of our communities. KEY RESPONSIBILITIES Execute Local Marketing Strategy - Implement marketing plans tailored to the market, audience, and leasing goals for priority and new development communities - Align all efforts with the overarching brand strategy and positioning. Adjust tactics based on performance, seasonality, and market trends - Identify and establish relationships with local businesses, influencers, and organizations to build strategic marketing and outreach plans - Plan and support resident events, campaigns, and community activations - Strengthen the brand’s presence as a connected and engaged community partner Drive Traffic & Leasing Performance - Monitor and provide recommendations for lead generation channels - Analyze key reports to evaluate lead volume, quality, and trends - Ensure marketing efforts are aligned with each community’s occupancy goals, pricing strategy, and unit availability - Recommend and execute strategies to increase qualified traffic and conversions Brand Consistency & Experience - Ensure all community marketing reflects the brand voice, tone, and visual identity of Hawthorne - Create and manage social media content, email campaigns, and on-site collateral - Partner with on-site teams to capture authentic, engaging content for high-level social media campaigns - Regularly audit and refresh community marketing materials to keep them current and impactful. - Coordinate signage, digital campaigns, outreach efforts, and promotional materials Maintain Digital & Online Presence - Lead and execute social media strategies for active marketing campaigns, priority communities, and new development. - Partner with on-site teams to capture authentic, engaging content for high-level social media campaigns - Partners with the Digital Marketing team to ensure accuracy and optimization across community websites, ILS listings, and Google Business profiles - Monitor and support online reputation management, including reviews and ORA performance - Partner with on-site teams to improve response quality and engagement Collaborate Cross-Functionally - Work closely with Community Managers, Regional Managers, and the Marketing Team - Provide guidance and support to on-site teams on marketing best practices and tools - Act as a liaison between field teams and corporate marketing QUALIFICATIONS - 2+ years' experience in marketing or related fields - Experience in multifamily, real estate, or hospitality strongly preferred. - Experience in marketing, branding, or content creation - Strong written and visual communication skills - Strong self-management skills - Oversees timelines and proactively advances projects to ensure on-time completion - Ability to manage multiple priorities and travel regularly - Comfort working autonomously and cross-functionally - Creative thinker with an eye for detail and storytelling ORGANIZATIONAL RELATIONSHIPS: The role directly reports to the Marketing Manager, receiving interaction and guidance from other stakeholders when collaborating on various projects. ATTENDANCE/TRAVEL REQUIREMENTS: This position is exempt from overtime and may entail working hours as needed to perform the position requirements satisfactorily. Remote Based. Overnight, travel may be required. TRANSPORTATION: Must have a reliable vehicle to fulfill all the job’s functions. Must have proof of liability insurance for same. Bondable and Valid Driver’s License required. SUPERVISORY RESPONSIBILITIES: Yes FLSA STATUS: Exempt PHYSICAL DEMANDS: Must be able to perform the physical functions of the position, which may include but are not limited to: Must be able to see, hear, talk, sit, stand, walk, reach, climb, stoop, kneel and crouch. Must be able to lift a minimum of 60 lbs. as needed. COMMUNICATION: Must be able to communicate effectively both verbally and in written form with Senior Leadership team, Regional Managers, corporate team members, and outside vendors etc. LANGUAGE SKILLS: Ability to read, write and verbally communicate in English. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SKILLS: The position requires the ability to work well with people and exhibit strong leadership and influencing skills. Evidence of leadership qualities must be exhibited with the region, the company and/or the industry. REASONING ABILITY: Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. MATHEMATICAL SKILLS: The position requires the ability to perform advanced business mathematical functions. PRE-EMPLOYMENT TESTING: Successfully complete pre-employment psychological and basic skills exam, including interest patterns. Pass drug test and background check requirements. Benefits that Matter When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially. Here’s what you can look forward to: Personal & Financial Benefits - Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time - Make an Impact: Enjoy 16 hours of paid volunteer time annually. - Recharge & Celebrate: - 10 paid holidays + 1 floating holiday of your choice - 8 hours off to celebrate your birthday - Future Planning: Company 401(k) match to support your financial goals. - Financial Wellness Reimbursement: Resources to support your long-term financial health. - Referral Bonuses: Earn rewards for bringing great talent to the team. - Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts. Personal & Professional Development - Comprehensive Onboarding: Feel supported and prepared from day one. - Ongoing Learning: Tailored training programs to help you grow your skills and career. - Education Reimbursement: We invest in your continued learning. Health & Wellness Benefits - Medical & Vision: Comprehensive plans designed for peace of mind. - Dental Insurance & Life Insurance: 100% company-paid coverage. - Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most. - 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere. - Wellness Incentives: Earn rewards for taking care of your health. - Long-Term Disability Plan: Added protection for life’s unexpected moments. - Leave Bank: Additional paid time off during medical emergencies or natural disasters. - Fitness Reimbursement: Cash toward your gym or fitness membership. - Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value). - New Parent Perk: One year of free diapers for growing families.* About Hawthorne Hawthorne Residential Partners is a leading multifamily real estate management company headquartered in Greensboro, NC. We are proudly ranked among the Top 50 largest multifamily management companies in the United States, managing more than 64,000 apartment homes across 275+ properties and overseeing $12.5+ billion in assets throughout the Southeast, Florida, and Texas. Hawthorne is nationally recognized for operational excellence and resident satisfaction and is currently ranked #1 in resident satisfaction among NMHC Top 50 Managers, holding the highest score of any Division I management firm in the country. Guided by our “Live It” culture to leave people better than we found them, we are committed to delivering exceptional living experiences through thoughtful execution and strong performance at every level of the organization. Hawthorne is an equal opportunity employer.

• Brand & Marketing Strategy: Lead, coach, and support a regional team of marketing professionals, providing direction, prioritization, and development. • Develop and oversee property-level marketing plans aligned with financial goals, market conditions, and performance trends. • Support new developments, lease-ups, and repositioning efforts with data-informed awareness strategies. • Partner with Digital, Creative, Customer Experience, and Corporate teams to execute campaigns, initiatives, and brand programs. • Ensure outreach marketing efforts are strategic, measurable, and aligned with leasing goals. • Guide development of local partnerships, sponsorships, and co-branded initiatives. • Analyze property performance data—including leads, tours, conversion, and online performance to identify opportunities and recommend strategic adjustments. • Monitor competitive positioning and market conditions to proactively adjust marketing strategy. • Develop and present monthly marketing performance summaries to regional and senior leadership. • Identify portfolio-wide trends in traffic, lead quality, conversion, and reputation performance. • Monitor campaign effectiveness across markets and ensure alignment with strategic objectives.

• Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk. • Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support. • Provide one-on-one training via phone or web meeting to improve their knowledge of the software.