MD Integrations

• Review, draft, and negotiate prospective customer, partner/alliance, and vendor contracts (including network service agreements, SOWs, and partnership agreements) with an eye toward balancing business objectives with legal risk. • Assess proposed contract terms against established and evolving company parameters; make clear, timely recommendations on what is and isn’t viable, consulting with external counsel where appropriate. • Collaborate with internal teams across sales, contracts, and finance to support pre-sales processes, ensuring timely review and feedback of contract terms, adjustments, and final negotiations with new partners. • Partner with internal medical team to ensure contracts and any negotiated terms reflect the boundaries of delivering telehealth services across multiple jurisdictions in the US. • Conduct and oversee due diligence and ongoing monitoring of prospective and existing customers, partners, and vendors, including background checks, on potential new partners to evaluate legal, regulatory, reputational, and financial risks. • Advise internal executive team on risk analysis, outlook and viability of prospective partners. • Lead and manage the search for relevant technologies to aid in the ongoing compliance and management of contract administration with a focus on creating visibility, efficiency, compliance and cross-functional alignment. • Contribute to building and refining contract playbooks, standard templates, and scalable review processes to enable sales and success teams. • Stay informed of regulatory and industry developments impacting telehealth and digital health, including state-by-state licensing and privacy considerations.

• Create, maintain, and execute manual test cases and test scenarios to validate product functionality and ensure expected behavior across web, mobile, and API applications. • Perform exploratory, regression, smoke, sanity, and end-to-end testing to identify functional and usability issues. • Collaborate closely with Product Managers, Developers, and other QA team members to understand requirements, refine acceptance criteria, and ensure high-quality releases. • Identify, document, prioritize, and track software defects, providing clear reproduction steps and supporting evidence. • Validate bug fixes and perform regression testing before releases. • Participate in feature refinement sessions, helping identify edge cases, risks, and test scenarios early in the development process. • Contribute to improving QA processes, testing methodologies, documentation, and overall product quality. • Create and maintain test documentation, including test plans, test cases, checklists, and knowledge base articles. • Support release validation and production verification activities when needed. • Collaborate with the automation team by identifying automation candidates and maintaining automation-ready test scenarios.

• Design, build, and optimize high-throughput RESTful APIs in PHP using the Laravel framework, writing efficient PostgreSQL queries and schema designs to support data-intensive clinical workflows. • Contribute to new feature development and platform improvements within an Agile/Scrum process. • Build and maintain integrations with third-party APIs and internal services, deploying and running services in Docker containers across AWS (or comparable cloud) environments to ensure secure, reliable data exchange. • Write automated tests (unit, integration, and API-level) for PHP/Laravel back-end functionality and critical clinical workflows, and integrate them into CI/CD pipelines using Git/GitHub-based workflows and Docker to enable continuous testing and faster, more reliable releases. • Write and maintain clear technical documentation for troubleshooting guides, fixes, API integrations, and support processes, version-controlled through Git/GitHub for easy team access and updates. • Monitor application health, performance, and error logs using tools such as Rollbar and AWS CloudWatch to proactively identify and address potential issues before they affect patients or providers. • Identify, document, and track software defects, analyzing logs and debugging to pinpoint root causes, and work with the development team within Agile/Scrum sprints to prioritize and ensure timely resolution. • Actively participate in code reviews to uphold coding standards and engineering best practices. • Continuously evaluate and improve our development processes, CI/CD pipelines, and tooling (Docker, monitoring/logging systems, cloud infrastructure) to enhance team efficiency, code quality, and release velocity. • Identify opportunities to formalize and document internal processes, workflows, and troubleshooting playbooks, building a knowledge base that supports faster onboarding and more consistent support.

• Meet and exceed a monthly Outbound Opportunity quota by sourcing new prospects • Meet and exceed a monthly Held Discovery Meeting quota by pre-qualifying prospects • Generate outbound qualified leads through a multichannel approach of a minimum of 50 calls per day, email, and social media networking • Adhere to Service Level Agreements for responding to inbound calls, chats, and contact forms • Maintain and update the CRM system with accurate and timely information on leads and prospects • Stay informed about industry trends and competitor activities to identify new opportunities and challenges

• Facilitate Treatment Management • Assist with patient communications on behalf of providers, pharmacy communications, and track prescription regimen related to men’s and women’s health, dermatologic treatments, or weight loss prescriptions • Patient Education & Support • Provide follow up education and support for patients accessing care via the telehealth platform, including instructions on medication usage, explanation of treatment plans, care instructions, and prescription compliance • Promote adherence to physician-recommended care plans • Maintain and Update Electronic Health Records (EHR) • Accurately document all patient interactions, treatment plans, and clinical instructions in the EHR, ensuring timely and complete records in accordance with regulatory and organizational standards • Collaborate with Multidisciplinary Teams • Work closely with across internal clinical team and providers to deliver a seamless and high-quality virtual care experience for patients across specialties • Prior Authorizations • Initiate, track, and follow up on prior authorization requests for medications • Communicate with insurance companies, providers, and patients to ensure timely processing and resolution of authorizations • Uphold Privacy, Compliance, and Ethical Standards • Adhere strictly to HIPAA regulations, privacy protocols, and clinical workflows to ensure the confidentiality and safety of all patient information within a virtual care setting • Operational and Team Support • Collaborate with providers, nurses, and internal staff to maintain efficient and compliant telehealth workflows • Escalate urgent patient needs to appropriate provider or nurse according to established protocols • Participate in team meetings and process improvement initiatives

Role Description We are seeking a dedicated and experienced Offerings and Intakes Nurse (RN) to support our Clinical team evaluating and performing quality control with dosing calculation inputs from partners and pharmacies. This role is critical in ensuring the safety, accuracy, and compliance of prescription (Rx) product offerings from our partners. The ideal candidate will have a strong pharmacy background - preferably with an understanding of common medications (including compounded medications) for dermatology, reproductive health, endocrinology, or weight management conditions with a deep understanding of dosing, pharmacological safety, and care coordination in a telehealth environment. This position reports to our Director, Clinical Operations and will work closely with clinical and customer teams to support an efficient onboarding process for partners. This position is fully remote and is expected to be available Monday through Friday during core hours to take video calls and meetings, with some intraday flexibility. Candidates must have access to a quiet, secure work environment and reliable high-speed internet. If you're tech-savvy, detail-oriented, and love working in a fast-paced digital healthcare environment, we’d love to meet you! Qualifications - Minimum 2 years as an RN or Pharmacy Technician, preferably with experience working with compounding pharmacies and extensive experience reviewing dosing calculations. - Experience working for a telehealth company supporting internal quality review processes to support compliant care, strongly preferred. - Strong knowledge of pharmacology, medication safety, and dosing calculations. - Exceptional attention to detail and sincere love of spreadsheets, color-coding, and minutia; Type A is a plus in this role! - Comfortable speaking as the SME on internal quality control measures, safety standards, and regulatory compliance on video calls with customers and internal teams. - Experience collaborating with cross-functional teams remotely in a regulated healthcare environment. - Excellent written and verbal communication skills with diverse audiences both synchronously and asynchronously. - Proficient with standard corporate tools for collaboration and task management, such as Slack, Gsuite, Asana, and Hubspot (preferred). Requirements - Offering Review & Validation: Collaborate with clinical and medical teams to assess partner-submitted Rx product offerings for format accuracy, therapeutic appropriateness, and clinical safety before order sets go live. - Quality Control: Perform quality checks on incoming clinical requests to ensure accuracy, clarity, and alignment with clinical best practices. Coordinate with the internal clinical team, partners, and occasionally pharmacies to convert doses accurately according to provider instructions and standard medical protocols. - Compliance & Risk Management: Draft, add, and review safety and risk warnings for all Rx offerings. Coordinate with internal teams to ensure compliance with clinical safety standards, regulatory guidelines, and internal processes. Update partner accounts with appropriate documentation. - Intake Creation: Assist with the creation of medical intake forms in the software on behalf of partners. Collaborate with our internal clinical team to review for thoroughness and exceptional end user experience. - Error Tracking & Troubleshooting: Proactively identify, troubleshoot, and track prescription-related errors, ensuring corrections are made before implementation. Work directly with our internal clinical team and external partners to ensure quality offerings. - Route of Administration Coordination: Communicate directly with pharmacies and prescribing providers to confirm the correct route of administration for medications and therapies. Identify and correct errors in the offering. - Triage & Communication: Act as a liaison with internal and external partners and pharmacies to triage requests, clarify ambiguities, and facilitate timely resolutions to ensure compliance and safety in dosing recommendations. Benefits - Competitive Salary: We offer a starting wage of $35.00/hr for this full-time, fully remote role. - Comprehensive Benefits Package: We are building our benefits package including health insurance, dental insurance, vision insurance, paid time off, and a 401(k) retirement savings plan. - Professional Development Opportunities: We are committed to investing in our employees' professional development and offer a variety of on-the-job training and development opportunities. - Flexible Work Arrangements: We are a fully remote team who collaborate both synchronously and asynchronously to achieve the best outcomes. - Collaborative and Supportive Work Environment: We foster a collaborative and supportive work environment where employees are encouraged to share ideas and contribute to the company's success.

• Provides exceptional administrative and patient care support in a virtual healthcare environment • Serves as a key point of contact for patients and clinical staff, handling inbound communications • Uploads and organizes lab results, coordinating prior authorization requests • Triaging tasks to appropriate team members • Answers and returns patient phone calls, emails, and chat messages with professionalism and empathy • Provides clear instructions and follow up regarding lab testing and medication refills per physician notes • Supports patients in understanding next steps in their care and ensure a positive virtual care experience • Initiates, tracks, and follows up on prior authorization requests for medications • Collaborates with providers, nurses, and internal staff to maintain efficient telehealth workflows • Maintains strict confidentiality and adhere to HIPAA and all applicable privacy and security regulations

• Support the clinical workflows of specialty care providers • Ensure seamless virtual patient experiences • Deliver clinical and administrative support • Facilitate Treatment Management • Assist with patient communications on behalf of providers • Manage Secure Communication Channels • Monitor and respond to patient messages through secure portals, phone, or email • Provide follow up education and support for patients accessing care • Maintain and Update Electronic Health Records (EHR) • Collaborate with Multidisciplinary Teams • Uphold Privacy, Compliance, and Ethical Standards • Participate in Ongoing Training and Quality Improvement

• Lead and project manage the full onboarding journey of new partners, from kick-off to go-live, ensuring clear milestones, proactive communication, and timely execution. • Anticipate potential risks early, troubleshoot and escalate stalled or lagging partner progression by working closely with internal teams across CS, clinical, product and technical integrations teams. • Serve as the guide and advocate for assigned partners. • Act as the voice of the partner internally highlighting successes and opportunities with MDI’s service, platform and workflows. • Collaborate with clinical and technical teams to provide feedback, relay product enhancements, and advocate for partner success. • Increase partner health, engagement, and satisfaction, escalating issues as needed while continuously driving toward long-term retention and expansion. • Track and report on key customer success metrics (NPS, csat, etc.) to executive and senior leadership. • Provide ongoing support, education, and training to partners post-launch, with a focus on a seamless experience and optimizing integrations, workflows, and product adoption. • Serve as a trusted advisor by providing market insights, best practices, and recommendations that align MDI’s solutions with partner growth goals. • Manage and maintain consistent documentation on the customer lifecycle in internal systems, such as HubSpot, Asana, and other project and task management tools. • Contribute to the development of key collateral, processes and defining standard expectations of work.

• Meet and exceed a monthly Outbound Opportunity quota by sourcing new prospects • Meet and exceed a monthly Held Discovery Meeting quota by pre-qualifying prospects • Generate outbound qualified leads through a multichannel approach of a minimum of 50 calls per day, email, and social media networking • Adhere to Service Level Agreements for responding to inbound calls, chats, and contact forms • Maintain and update the CRM system with accurate and timely information on leads and prospects • Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and challenges • Participate in training sessions and industry events as needed