Reserv logo
Reserv

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Motor Claims Manager

ManagerManagerFull TimeRemoteLeadTeam 201-500

Location

Worldwide

Posted

28 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Motor Claims Manager

Reserv

Role Description As a Motor Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Qualifications - Highly motivated and growth-oriented - Subject matter expert in commercial transportation claims, including coverage and litigation - Experienced in reviewing and analyzing contracts - Tech-oriented with proven results leveraging technology and analytics - Passionate claims professional who cares about their team and customer experience - Empathetic leader who exercises patience - Creative problem solver who challenges existing assumptions - Curious and decisive - Anti-status quo, taking action to improve processes - Communicative, comfortable with phone communications throughout the claims process - Possesses a sense of humour Requirements - Manage a team of motor adjusters managing a mix of accounts - Oversee own caseload and larger losses and contentious cases - Achieve or exceed goals and overcome obstacles consistently - Implement and maintain best practices for claims handling - Monitor and analyze claims data to identify trends and areas for improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of claim reserving - Develop and implement strategies to mitigate fraudulent claims - Foster a positive work environment and promote teamwork - Execute on performance management; attract, hire, retain, and train - Collaborate with internal teams to resolve complex claims-related issues - Establish and maintain strong relationships with external stakeholders - Prepare and present comprehensive claims reports and metrics Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment

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