Role Description The Customer Service Team provides customer facing support to the field engineering team and external customers in a high volume customer service environment. - Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration. - Accurately process high volumes of part orders and service requests, including but not limited to: - Part location and price determination - Accurate cost and revenue account reflection - Regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly. - Prepares accurate pricing of part orders and returns based on factors such as: - Foreign currency conversion rates - Contract type and coverage - Special customer discounts - Part type category - Subjective data from field service engineer as to reason for current part issue. - Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of: - COGS accounts - Service types - Service areas both internal and external. - Determines shipping method based on numerous factors including: - Part size and weight - Contractual agreements with the customer - Severity of system issue - Preferred carrier. - Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution. - Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems. - Issues quotes for parts sales as requested by customers and field service engineers. Qualifications - Outstanding problem solving, follow-through, attention to detail and organizational skills. - Ability to multi-task in an extremely fast paced environment. - Moderate Excel, Word, and Access database skills. - Excellent typing, 10-key speed and accuracy rate. - Ability to maintain professionalism and courtesy under pressure. - Critical soft skills include: - Self-motivation - Ability to multi-task and remain composed under pressure - Professionalism - Written and oral communication skills - Strong team and customer orientation. - Consistently communicates with customers, peers, and other employees in a helpful, friendly, and professional manner. - Typically requires a University degree and 1-2 years of experience in high volume field service call center. - Attendance is a critical function of this position. Requirements - This is a Contract to Hire position based out of Hillsboro, OR. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on May 8, 2026.

Role Description Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you. The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable, and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world. - Provides basic troubleshooting and recommends solutions - Data Entry - enters data into various database applications - Receives data and sourcing documents, compiles, sorts, interprets, and verifies data to be entered - Maintains electronic and hard-copy filing system of applications, rebates, and other supporting documents - Communicates effectively as part of team approach with other departments in servicing customers - Provides customer service activities such as responding to emails and phone calls - Provides exceptional customer service and call handling in a customer-centric environment - Safeguards confidential customer information - May provide peer training to co-workers job shadowing support as assigned in area of responsibility - Willing to support any program within the department as assigned - Other duties as assigned Qualifications - Minimum of a high school diploma or equivalent - Fluent in both English and Spanish - Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm - Minimum 6+ months of related work experience in a call center environment - Proficiency in 10-key data entry from computer keyboard - Experience with various Microsoft programs, including Word, Excel, Access - Strong attention to detail - Strong organizational and prioritization skills and ability to multi-task - Excellent written and verbal communication skills - A positive and customer-friendly outlook - Able to follow directions as they are given Requirements - Experience in a data entry processing and customer-centric call center environment preferred - Experience working in energy efficiency or utility fields a plus Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position - Compensation range for the base salary for this position is $17/hr - $20.39/hr - Employees may be eligible for a discretionary annual bonus - Three weeks of paid vacation annually - Paid holidays - 401(k) retirement plan with employer match - Medical, dental, and vision coverage - Parental leave - Employee assistance program - Commuter benefits - Additional supplemental offerings

• Work directly with customers who have indicated an intention to cancel, conducting retention conversations and churn reversal. • Quickly diagnose the root cause of cancellation: usage, perceived value, competition, budget, or product dissatisfaction. • Apply save (win-back) playbooks appropriate to the customer's profile and timing. • Monitor consumption indicators (% of documents, feature adoption, cohort metrics) to identify at-risk customers before formal cancellation. • Execute proactive engagement actions: calls, activation checklists, targeted campaigns, and consultative meetings. • Provide quick trainings and practical enablement for low-engagement customers. • Log usage diagnostics and churn reasons in the CRM (HubSpot) and propose improvement actions. • Support expansion of usage into new internal areas of the customer (HR, Legal, Sales, etc.) as part of the retention strategy. • Contribute to the creation of educational content and follow-up communications. • Work with customer clusters, balancing scale with personalization.

Role Description Under the direct supervision of the assigned Total Care National Service Director and Area Service Manager, and applying continuous improvement tools and concepts, serve as the primary contact for an assigned number of our high-volume sales partners in the absence of their assigned KCS. Establish and maintain strong relationships with assigned sales partners, their clients, and their KCS, identifying and supporting their needs. Monitor service levels, track sales goals, and assist in meeting targets. Negotiate pricing with Production Partners as needed, obtain quotes, and order samples from preferred suppliers. Stay updated on industry trends to deliver timely, innovative customer solutions. Essential Functions: - Follow through on all orders, claims, and all issues pertaining to the assigned sales partners, from start to finish. - Maintain oversight of order margins and commission structures, including managing and calculating commission splits and ensuring healthy margins for Geiger. - Perform shipping follow up and claims activities as needed. - Conduct research and resolve problems presented by personnel from other functions. - Identify opportunities to transfer sales or potential sales to a more appropriate business unit. - Support and coordinate the implementation of client PopUp Stores during coverage periods. - Develop comprehensive knowledge of billing and receivable functions to ensure orders are being processed accurately. - Provide strategic direction and leadership to specialist functions within the department. - Coordinate custom orders through Total Care. - Educate sales partners and customers on all matters regarding products and services. - Control and monitor sample costs to stay within business development funds. - Participate in industry committees, task groups, and training teams to share knowledge. - Maintain regular communication with Regional Managers for assistance in determining appropriate service guidelines. - Take an active role in the sales and marketing aspects of potential Global accounts. - Perform other related duties as assigned. Qualifications - Strong negotiation and pricing strategy skills. - Advanced knowledge of customer and production partner relations. - Excellent project management abilities. - Strong analytical and problem-solving skills. - Ability to multitask and prioritize effectively. Requirements - Three plus years of progressively responsible customer service or sales experience handling large accounts in a service or sales capacity. - Extensive industry knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and PowerPoint) equivalent to 3-years of college. - Industry certification at the MAS (Master Advertising Specialist) level. Benefits - Enjoy a competitive compensation package. - Full benefits package that includes Education Reimbursement and 401k (with match). - Optional - Work remotely from home for added flexibility. Physical, Mental and Environmental Requirements - Physical Requirements: - Prolonged periods of sitting at a desk or computer. - Typing and using a computer keyboard for extended periods. - Answering phone calls and communicating with customers via email. - May require travel. - Mental Requirements: - Ability to concentrate for extended periods of time paying close attention to detail. - Ability to handle multiple tasks simultaneously and manage time effectively. - Environmental Requirements: - Working indoors in an office environment or remote location. - Use of standard office equipment such as computers, phones, and printers. - Interaction with team members and possibly occasional interactions with customers in person, via phone, or email. Supervisor Responsibilities - Provide enhanced functional and technical guidance to associates in positions that directly support the duties of the Senior Key Customer Specialist. - Mentoring and knowledge sharing across the department. Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.