• Work directly with customers who have indicated an intention to cancel, conducting retention conversations and churn reversal. • Quickly diagnose the root cause of cancellation: usage, perceived value, competition, budget, or product dissatisfaction. • Apply save (win-back) playbooks appropriate to the customer's profile and timing. • Monitor consumption indicators (% of documents, feature adoption, cohort metrics) to identify at-risk customers before formal cancellation. • Execute proactive engagement actions: calls, activation checklists, targeted campaigns, and consultative meetings. • Provide quick trainings and practical enablement for low-engagement customers. • Log usage diagnostics and churn reasons in the CRM (HubSpot) and propose improvement actions. • Support expansion of usage into new internal areas of the customer (HR, Legal, Sales, etc.) as part of the retention strategy. • Contribute to the creation of educational content and follow-up communications. • Work with customer clusters, balancing scale with personalization.

Role Description Under the direct supervision of the assigned Total Care National Service Director and Area Service Manager, and applying continuous improvement tools and concepts, serve as the primary contact for an assigned number of our high-volume sales partners in the absence of their assigned KCS. Establish and maintain strong relationships with assigned sales partners, their clients, and their KCS, identifying and supporting their needs. Monitor service levels, track sales goals, and assist in meeting targets. Negotiate pricing with Production Partners as needed, obtain quotes, and order samples from preferred suppliers. Stay updated on industry trends to deliver timely, innovative customer solutions. Essential Functions: - Follow through on all orders, claims, and all issues pertaining to the assigned sales partners, from start to finish. - Maintain oversight of order margins and commission structures, including managing and calculating commission splits and ensuring healthy margins for Geiger. - Perform shipping follow up and claims activities as needed. - Conduct research and resolve problems presented by personnel from other functions. - Identify opportunities to transfer sales or potential sales to a more appropriate business unit. - Support and coordinate the implementation of client PopUp Stores during coverage periods. - Develop comprehensive knowledge of billing and receivable functions to ensure orders are being processed accurately. - Provide strategic direction and leadership to specialist functions within the department. - Coordinate custom orders through Total Care. - Educate sales partners and customers on all matters regarding products and services. - Control and monitor sample costs to stay within business development funds. - Participate in industry committees, task groups, and training teams to share knowledge. - Maintain regular communication with Regional Managers for assistance in determining appropriate service guidelines. - Take an active role in the sales and marketing aspects of potential Global accounts. - Perform other related duties as assigned. Qualifications - Strong negotiation and pricing strategy skills. - Advanced knowledge of customer and production partner relations. - Excellent project management abilities. - Strong analytical and problem-solving skills. - Ability to multitask and prioritize effectively. Requirements - Three plus years of progressively responsible customer service or sales experience handling large accounts in a service or sales capacity. - Extensive industry knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and PowerPoint) equivalent to 3-years of college. - Industry certification at the MAS (Master Advertising Specialist) level. Benefits - Enjoy a competitive compensation package. - Full benefits package that includes Education Reimbursement and 401k (with match). - Optional - Work remotely from home for added flexibility. Physical, Mental and Environmental Requirements - Physical Requirements: - Prolonged periods of sitting at a desk or computer. - Typing and using a computer keyboard for extended periods. - Answering phone calls and communicating with customers via email. - May require travel. - Mental Requirements: - Ability to concentrate for extended periods of time paying close attention to detail. - Ability to handle multiple tasks simultaneously and manage time effectively. - Environmental Requirements: - Working indoors in an office environment or remote location. - Use of standard office equipment such as computers, phones, and printers. - Interaction with team members and possibly occasional interactions with customers in person, via phone, or email. Supervisor Responsibilities - Provide enhanced functional and technical guidance to associates in positions that directly support the duties of the Senior Key Customer Specialist. - Mentoring and knowledge sharing across the department. Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.

Role Description Join the largest privately held promotional products company in the US. Enjoy a competitive compensation package and a full benefits package that includes Education Reimbursement and 401k (with match). Optional - Work remotely from home for added flexibility. Job Summary: Serve as the primary contact for sales partners and their high-volume using standardized processes and concepts. Essential Functions: - Create and maintain strong professional relationships with assigned sales partners and their clients. - Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals. - Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation. - Obtain quotes, order PSA, and spec samples from preferred suppliers. - Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events when they occur. - Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts. - Provide sales partners with creative selling ideas and stay current with trends in the industry. - Seek Regional Sales VP approval for special commission splits and low-margin agreements. - Write up and enter orders in Geiger’s online order entry system. - Guide sales partners and customers on Geiger processes and programs. - Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs. - Coordinate custom orders by working with vendor relations, product safety team, and other corporate team members when needed. - Control and monitor sample costs to stay within business development funds. - Coordinate activities with creative and support personnel as required. - Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners. - Maintain regular communication with the direct Manager for assistance and discuss special requests or needs. - Set daily parameters to ensure workflow distribution meets and exceeds goals. - Respond timely to incoming calls, emails, and messages with helpful answers and guidance. - May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls. - Perform other related duties as assigned. Qualifications - Advanced knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and Power Point) equivalent to a 2-year college degree. - Specialized product and industry knowledge obtained through CAS/MAS Certification. - Minimum of two years of progressively responsible customer service or sales experience. - Experience in handling large accounts in a service or sales capacity. Requirements - Strong written, negotiation, and verbal skills. - Good interpersonal skills. - Strong knowledge of customer relations. - Effective conflict resolution skills. - Ability to multitask efficiently. - Strong team collaboration capabilities. - Good sense of judgment. Physical, Mental, and Environmental Requirements Physical Requirements: - Prolonged periods of sitting at a desk or computer. - Typing and using a computer keyboard for extended periods. - Answering phone calls and communicating with customers via email. - Ability to travel. Mental Requirements: - Ability to concentrate for extended periods of time paying close attention to detail. - Ability to handle multiple tasks simultaneously and manage time effectively. Environmental Requirements: - Working indoors in an office environment or remote location. - Use of standard office equipment such as computers, phones, and printers. - Interaction with team members and possibly occasional interactions with customers in person, via phone, or email. Certification Requirement - Industry certification at the MAS (Master Advertising Specialist) level. Supervisor Responsibilities - None Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.

Role Description ¿Tenés el ADN para transformar datos en decisiones de alto impacto? En el equipo de Partner Communications, buscamos profesionales con mentalidad estratégica y técnica para potenciar la performance de nuestros comercios. Tu misión será liderar la inteligencia de datos detrás de nuestras comunicaciones, automatizando procesos y asegurando que cada interacción genere valor real para el negocio. - Liderar el diseño e implementación de nuestra metodología de atribución multi-touchpoint (MTA) para own-channels: Serás responsable de construir desde los cimientos la lógica que determine el aporte real de cada campaña al Revenue y ROI, instalando una cultura de toma de decisiones basada en datos probados. - Actuar como referente técnico en la migración regional hacia un CRM único (Insider): Colaborarás con stakeholders globales para integrar canales y diseñar flujos de automatización sofisticados, asegurando la integridad de los datos de entrada y salida para maximizar el impacto de las comunicaciones. - Desarrollar el "Intelligent Engagement Model" para optimizar la experiencia del partner: Diseñarás lógicas avanzadas de moderación y priorización de mensajes basadas en el comportamiento real y preferencias del vendedor, evitando la saturación y elevando la efectividad de cada contacto. - Evolucionar la arquitectura de datos y el ecosistema de reporting de Partner Comms: Transformarás métricas complejas en dashboards estratégicos y análisis de performance que brinden visibilidad clara sobre la evolución de nuestras iniciativas y KPIs clave. - Impulsar la innovación mediante soluciones automatizadas y análisis predictivo: Identificarás oportunidades de mejora en los procesos actuales, utilizando tu instinto de negocio y capacidad técnica para transformar datos crudos en decisiones de alto impacto que muevan la aguja del negocio. Qualifications - Profesionales de Economía, Ingeniería, Estadística, Sistemas, Datos, o carreras con fuerte enfoque en análisis de negocios. - Al menos 2 años de experiencia liderando proyectos de estrategia de negocio o análisis de datos, con capacidad demostrada para conectar métricas técnicas con objetivos comerciales. - Manejo avanzado de SQL / BigQuery (excluyente) y herramientas de visualización como Tableau, Looker o Power BI. - Manejo avanzado de Excel, incluyendo modelado de datos, fórmulas complejas y Power Pivot. - Nivel de inglés avanzado, con fluidez para interactuar y colaborar en entornos internacionales y equipos globales. Benefits - Crear valor para un gran ecosistema de negocio. - Jugar en equipo, siempre: Pensar soluciones y construir colaborativamente, con buena energía. - Moverte a la velocidad de tus ideas y emprender. - Aprender, desarrollarte y reinventarte: Permitirte equivocarte, aprender haciendo, iterar y adaptarte a los cambios. - Generar impacto positivo en las personas y el planeta. - Trabajar de otra manera, en #ModoPeYa: no importa el tiempo ni el lugar desde donde trabajas, lo que importa es la agilidad con la que tomas decisiones, la flexibilidad para adaptarte y los resultados que alcanzas en equipo. - La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. - Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales. - En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.