Geiger Brothers

Role Description Serve as the primary contact for sales partners and their assigned sales volume using standardized processes and concepts. - Create and maintain solid professional relationships with assigned sales partners. - Identify the needs of these sales partners and their customers. - Understand the sales partners’ current sales figures and goals, and proactively assist them to meet or exceed these goals. - Provide aggressive competitive pricing through research and negotiation, especially when volume goes beyond special pricing with our Preferred Suppliers or when the sales partner requests are related to a competitive situation. - Obtain quotes and, when requested, prepare product presentations for clients. - Order self-promotion aids and spec samples for sales partners. - Provide sales partners with creative selling ideas and stay current with trends in the industry. - Attend supplier webinars, meetings, and industry events when they occur. - Provide timely and innovative solutions to the sales partner. - Educate sales partners on matters regarding products and services and assist with questions regarding Geiger processes. - Assist with the duplication of a previous customer order with guidance from sales partners. - Follow through on orders and questions pertaining to the assigned sales partners, from start to finish with the support of internal associates. - Perform maintenance on orders. - Correct and revise orders, research and answer commission questions, and make adjustments if needed. - Coordinate the art proofing process from suppliers to the sales partner and/or customer. - Proof orders for complete details related to product, pricing, decoration, and shipping accuracy. - Assist with expediting rush orders, including negotiating with suppliers on expedited shipping terms. - Conduct research and resolve problems presented by internal associates. - Develop knowledge of billing and receivable functions to ensure that orders are processed accurately in accordance with special customer needs. - Work with internal associates to set up and monitor special procedures required to meet customers’ specific needs. - Respond timely to incoming calls, emails, and messages with helpful answers and guidance. - May require travel to company events or industry trade shows. - Maintain regular communication with the direct Manager and or Regional Vice President of Sales for assistance in determining appropriate service guidelines and to discuss special requests or needs as necessary. - Assist assigned Region as requested by corporate management. - Perform other duties as assigned. Qualifications - Duties require knowledge and proficiency in math, writing, technology, and communications. - Specialized product and industry knowledge is necessary. - Two years of progressively responsible customer service or sales experience. Requirements - Strong written, negotiation, and verbal skills. - Good interpersonal skills. - Strong knowledge of customer relations. - Effective conflict resolution skills. - Ability to multitask efficiently. - Strong team collaboration capabilities. - Good sense of judgment. Physical, Mental and Environmental Requirements - Physical Requirements: - Prolonged periods of sitting at a desk or computer. - Typing and using a computer keyboard for extended periods. - Answering phone calls and communicating with customers via email. - Ability to travel. - Mental Requirements: - Ability to concentrate for extended periods of time paying close attention to detail. - Ability to handle multiple tasks simultaneously and manage time effectively. - Ability to process information quickly and recommend solutions. - Environmental Requirements: - Working indoors in an office environment or remote location. - Use of standard office equipment such as computers, phones, and printers. - Interaction with team members. - Occasionally interact with customers in person, via phone, or email. Certification Requirement - Industry certification at the CAS (Certified Advertising Specialist) level. Supervisor Responsibilities - None. Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.

Role Description Under the direct supervision of the assigned Total Care National Service Director and Area Service Manager, and applying continuous improvement tools and concepts, serve as the primary contact for an assigned number of our high-volume sales partners in the absence of their assigned KCS. Establish and maintain strong relationships with assigned sales partners, their clients, and their KCS, identifying and supporting their needs. Monitor service levels, track sales goals, and assist in meeting targets. Negotiate pricing with Production Partners as needed, obtain quotes, and order samples from preferred suppliers. Stay updated on industry trends to deliver timely, innovative customer solutions. Essential Functions: - Follow through on all orders, claims, and all issues pertaining to the assigned sales partners, from start to finish. - Maintain oversight of order margins and commission structures, including managing and calculating commission splits and ensuring healthy margins for Geiger. - Perform shipping follow up and claims activities as needed. - Conduct research and resolve problems presented by personnel from other functions. - Identify opportunities to transfer sales or potential sales to a more appropriate business unit. - Support and coordinate the implementation of client PopUp Stores during coverage periods. - Develop comprehensive knowledge of billing and receivable functions to ensure orders are being processed accurately. - Provide strategic direction and leadership to specialist functions within the department. - Coordinate custom orders through Total Care. - Educate sales partners and customers on all matters regarding products and services. - Control and monitor sample costs to stay within business development funds. - Participate in industry committees, task groups, and training teams to share knowledge. - Maintain regular communication with Regional Managers for assistance in determining appropriate service guidelines. - Take an active role in the sales and marketing aspects of potential Global accounts. - Perform other related duties as assigned. Qualifications - Strong negotiation and pricing strategy skills. - Advanced knowledge of customer and production partner relations. - Excellent project management abilities. - Strong analytical and problem-solving skills. - Ability to multitask and prioritize effectively. Requirements - Three plus years of progressively responsible customer service or sales experience handling large accounts in a service or sales capacity. - Extensive industry knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and PowerPoint) equivalent to 3-years of college. - Industry certification at the MAS (Master Advertising Specialist) level. Benefits - Enjoy a competitive compensation package. - Full benefits package that includes Education Reimbursement and 401k (with match). - Optional - Work remotely from home for added flexibility. Physical, Mental and Environmental Requirements - Physical Requirements: - Prolonged periods of sitting at a desk or computer. - Typing and using a computer keyboard for extended periods. - Answering phone calls and communicating with customers via email. - May require travel. - Mental Requirements: - Ability to concentrate for extended periods of time paying close attention to detail. - Ability to handle multiple tasks simultaneously and manage time effectively. - Environmental Requirements: - Working indoors in an office environment or remote location. - Use of standard office equipment such as computers, phones, and printers. - Interaction with team members and possibly occasional interactions with customers in person, via phone, or email. Supervisor Responsibilities - Provide enhanced functional and technical guidance to associates in positions that directly support the duties of the Senior Key Customer Specialist. - Mentoring and knowledge sharing across the department. Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.

Role Description Join the largest privately held promotional products company in the US. Enjoy a competitive compensation package and a full benefits package that includes Education Reimbursement and 401k (with match). Optional - Work remotely from home for added flexibility. Job Summary: Serve as the primary contact for sales partners and their high-volume using standardized processes and concepts. Essential Functions: - Create and maintain strong professional relationships with assigned sales partners and their clients. - Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals. - Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation. - Obtain quotes, order PSA, and spec samples from preferred suppliers. - Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events when they occur. - Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts. - Provide sales partners with creative selling ideas and stay current with trends in the industry. - Seek Regional Sales VP approval for special commission splits and low-margin agreements. - Write up and enter orders in Geiger’s online order entry system. - Guide sales partners and customers on Geiger processes and programs. - Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs. - Coordinate custom orders by working with vendor relations, product safety team, and other corporate team members when needed. - Control and monitor sample costs to stay within business development funds. - Coordinate activities with creative and support personnel as required. - Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners. - Maintain regular communication with the direct Manager for assistance and discuss special requests or needs. - Set daily parameters to ensure workflow distribution meets and exceeds goals. - Respond timely to incoming calls, emails, and messages with helpful answers and guidance. - May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls. - Perform other related duties as assigned. Qualifications - Advanced knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and Power Point) equivalent to a 2-year college degree. - Specialized product and industry knowledge obtained through CAS/MAS Certification. - Minimum of two years of progressively responsible customer service or sales experience. - Experience in handling large accounts in a service or sales capacity. Requirements - Strong written, negotiation, and verbal skills. - Good interpersonal skills. - Strong knowledge of customer relations. - Effective conflict resolution skills. - Ability to multitask efficiently. - Strong team collaboration capabilities. - Good sense of judgment. Physical, Mental, and Environmental Requirements Physical Requirements: - Prolonged periods of sitting at a desk or computer. - Typing and using a computer keyboard for extended periods. - Answering phone calls and communicating with customers via email. - Ability to travel. Mental Requirements: - Ability to concentrate for extended periods of time paying close attention to detail. - Ability to handle multiple tasks simultaneously and manage time effectively. Environmental Requirements: - Working indoors in an office environment or remote location. - Use of standard office equipment such as computers, phones, and printers. - Interaction with team members and possibly occasional interactions with customers in person, via phone, or email. Certification Requirement - Industry certification at the MAS (Master Advertising Specialist) level. Supervisor Responsibilities - None Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.

Role Description This role is remote, with working hours from 10:00 a.m. to 7:00 p.m. EST. Job Summary: - Process supplier invoices to facilitate customer billing. Essential Functions: - Review supplier invoices for discrepancies when matched with associated orders in our system. - Research and address discrepancies, such as pricing differences or extra charges, by contacting sales representatives, service teams, or suppliers for resolution to ensure alignment between purchase orders and invoices. - Properly address orders/invoices that require billing outside of standard processes. - Maintain and modify orders as needed, including adjustments to price, quantity, commissions, etc. - Create Proforma invoices to prebill customers for orders that are not yet completed. - Compile consolidated invoices and associated reports for customers requiring monthly/weekly billing. - Create billing-only orders as needed. - Receive and review inquiries related to past or future billings and respond in a timely manner. - Monitor inquiries in shared email inboxes and address them as necessary. - Perform other related duties as assigned. Qualifications - Knowledge of computer search and data entry functions and understanding of billing and business office systems equivalent to high school graduation. - More than one year of experience in billing and business office activities. Requirements - Detail-oriented accuracy in reviewing and addressing invoices and discrepancies. - Strong communication skills for effective collaboration with sales teams and suppliers. - Adaptability to handle orders and invoices outside standard processes. Physical, Mental and Environmental Requirements Physical Requirements: - Prolonged periods of sitting at a desk or computer. - Typing and using a computer keyboard for extended periods. - Answering phone calls and communicating with customers via email. Mental Requirements: - Ability to concentrate for extended periods of time paying close attention to detail. - Ability to handle multiple tasks simultaneously and manage time effectively. Environmental Requirements: - Working indoors in a typical office environment. - Use of standard office equipment such as computers, phones, and printers. - Interaction with team members and possibly occasional interactions with customers in person, via phone, or email. Certification Requirement - N/A Supervisor Responsibilities - None