• Drive specific product revenue growth by providing focused training and sales development to the field sales organization, global offices, and sales agencies. • Manages the corporate sales targeting process by evaluating markets and promotional opportunities through collaboration with the field sales organization (FSO). • Manage new business target lists and action plans for conversion; close targets to gain new business. • Provides technical expertise to the FSO, including US and Global agents/direct operations, through sales presentations, product demonstrations, surgical case support and maintenance of company products. • Works with FSO to meet existing and potential clients (e.g., physicians, physician office groups at hospitals) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals and meet patient/client’s needs. • Work with Regional VP of Sales in determining needs and opportunities in respective territories • Facilitate Agency sales meetings with focus on selling the product line • Co-travel with agents and make sales calls with reps/agents. • Promotes company products to current and potential customers within a defined market by providing clinical education of implant procedures and support for a variety of issues. • Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions. • Provides follow-up support to FSO and customer personnel by disseminating technical information on specific applications. • In conjunction with Sales Training Department, responsible for Sales Training for respective product line(s). • Functions as subject matter expert during sales training events. • Trains and educates FSO and Customers on the merits and proper clinical usage of company products. • Giving presentations and demonstrations using appropriate formats and platforms (e.g., platform training, slides, manuals, etc.) to keep FSO and Customers abreast of new and existing products. • Participate in third-party medical education events. • Typically attends and may oversee surgeries/implants in a clinical setting including labs and operation rooms of hospital accounts. • May perform patient follow-up to assure customer and patient success with the implanted products. • Develops and maintains business relationships with hospital personnel. • Be a team player. • Improve the existing marketing and engineering teams’ selling skills. • Work closely with the marketing personnel to convey field lessons, perceptions and market intelligence gleaned from extensive field exposure. • Provide inputs to annual marketing and training agenda. • Monitor and drive for improved profitability of individual agencies, including inventory turns. • Consignment and loaner policies. • Collaborate with sales leadership on corrective action where necessary. • Collaborate with sales leadership on agent quotas establishment and attainment. • Collaborate with sales leadership to ensure the FSO remains engaged and focused on driving success with the product line. • Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). • Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. • Has expert level knowledge of company products and services and may be tasked with introducing new products. • Assist and support other employees, teams, and sales personnel as necessary. • Know and apply the Quality System and any appropriate Federal and International standards.

Role Description The Technical Operations Manager will lead MLB's Tier 1 streaming support team, ensuring the round-the-clock reliability and performance of MLB's live and on-demand video products. This role is responsible for managing a team of Technical Operations Analysts, driving operational excellence, and serving as an escalation point and cross-functional liaison across Engineering, SRE, Network Operations, and Baseball Operations. The ideal candidate is a hands-on technical leader who can balance day-to-day team management with a strategic focus on process improvement and service quality. - Directly manage a team of Technical Operations Analysts, including hiring, scheduling, performance reviews, and professional development - Own shift scheduling and coverage planning to maintain 24/7 support operations, including nights and weekends - Serve as the primary escalation point for complex or high-severity incidents affecting MLB's streaming platform - Monitor overall service health across Media Pipeline, Consumer Streams, Platform Availability, CDNs/Traffic Steering, and Failover/Disaster Recovery domains - Lead post-incident reviews and drive the identification of root causes, corrective actions, and systemic improvements - Partner with SRE, Baseball Operations, Network Operations, and Media Product & Software Engineering to resolve recurring issues and close feedback loops - Develop and refine team processes, runbooks, and escalation playbooks to improve response time and consistency - Track and report on team KPIs including incident response time, resolution rate, and service availability metrics - Foster a collaborative team culture focused on knowledge sharing, continuous learning, and high accountability Qualifications - Bachelor's degree in Computer Science, Information Technology, or equivalent field or work experience - 4+ years of experience in technical support or operations roles, with a focus on streaming media products - 1–2+ years in a lead or supervisory capacity managing technical teams, including shift-based or 24/7 environments - Deep understanding of streaming technologies including CDNs, video QoS/QoE tooling, and media pipeline architecture - Proven ability to manage escalations, coordinate cross-functional response, and drive incidents to resolution - Strong written and verbal communication skills — able to represent technical context to both engineering teams and senior leadership - Willingness to work in shifts, including nights and weekends, as part of a 24/7 support team Requirements - Salary Range: $90,000 - $125,000 (Base Salary + Bonus) - Compensation will be contingent upon work experience, education, skills, and other relevant factors. Benefits - Competitive Benefits Package - Company 401K Contribution - Paid Time Off and Holidays - Paid Parental Leave - Access to Free Tickets to Baseball Games & MLB.TV - Discounts at MLB Store | MLBShop.com - Employee Assistance Programs (EAP) - Onsite/Online Training & Development Programs - Tuition Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Pet Insurance

• Own acquisition strategy across channels, including direct mail, digital, and affiliate. • Design and optimize test-and-learn frameworks to improve approval rates, CAC, and originations. • Partner with Risk to align acquisition strategy with credit performance targets. • Own portfolio performance for all US lending products, delivering clear, actionable insights to senior business leaders. • Identify emerging risks, behavioral trends, customer needs, and operational signals across the customer journey. • Provide thought leadership on key topics such as the competitive landscape, market share, customer profile, macroeconomic trends, and product-specific performance. • Translate general business questions into analytic requirements and deliver meaningful insights and recommendations to solve business problems. • Act as the central point of coordination across Marketing, Retail, Risk, and Digital to track, monitor, and optimize acquisition performance.

• Lead client engagements focused on Enterprise Data & AI strategies • Conduct stakeholder interviews, workshops, and assessments to evaluate current-state analytics and AI maturity • Develop data monetization strategies • Identify and define data, analytics, & AI use cases • Work closely with cross functional teams to define future-state data architectures • Develop strategy deliverables, including roadmaps, operating models, governance structures • Support sales and business development by shaping proposals