Hudson Technologies

• Develop, execute, and oversee a business strategy that prioritizes growth and positive customer ratings. • Identify, map, and maintain frequent contact (through face-to-face contact, telephone and virtual meetings) with key individuals who most directly influence account penetration. • Actively listens, probes, and identifies potentially unmet needs where Hudson can be of assistance. • Understands the customer's business to develop and demonstrate credibility, loyalty, and commitment. • Works cross-functionally within Hudson to ensure customer satisfaction is achieved through efficient internal coordination and communication. • Willing to take intelligent risks. • Understands Hudson's value proposition and competitive advantage versus the next best alternative and aggressively position Hudson for growth. • Uses existing market and/or industry knowledge to position Hudson as the go-to provider for sustainable HVACR needs. • Promote the company's products or services to prospective clients. • Familiar with and utilizes applicable sales tools (such as CRM) to effectively plan and communicate progress. • Must be fluid in territory forecast processes. • Participates in professional organizations for reasons of personal development, customer relationship building, and industry networking within local market community.

• Manage and support the Recovery Technician and Exchange Technician, setting daily schedules, ensuring job readiness (staffing, equipment etc), and quality standards are met. • Provide coaching, mentorship, and accountability to ensure consistent performance and development. • Monitor and report on technician performance, recovery volumes, and customer feedback. • Act as the go-to field leader and liaison between technicians and corporate operations. • Prospect and qualify new customers for the recovery and exchange programs. • Schedule and perform in-person visits and follow-up calls to present Hudson’s full-service recovery solutions. • Operate a small-format recovery truck and perform on-site refrigerant recovery for a variety of applications. • Ensure all work follows Hudson SOPs, EPA regulations, and safety protocols.

• Develop, execute, and oversee a business strategy that prioritizes growth and positive customer ratings. • Identify, map, and maintain frequent contact (through face-to-face contact, telephone and virtual meetings) with key individuals who most directly influence account penetration. • Actively listens, probes, and identifies potentially unmet needs where Hudson can be of assistance. • Understands the customer's business to develop and demonstrate credibility, loyalty, and commitment. • Works cross-functionally within Hudson to ensure customer satisfaction is achieved through efficient internal coordination and communication. • Willing to take intelligent risks. • Understands Hudson’s value proposition and competitive advantage versus the next best alternative and aggressively position Hudson for growth. • Uses existing market and/or industry knowledge to position Hudson as the go-to provider for sustainable HVACR needs. • Promote the company's products or services to prospective clients. • Familiar with and utilizes applicable sales tools (such as CRM) to effectively plan and communicate progress. • Must be fluid in territory forecast processes. • Participates in professional organizations for reasons of personal development, customer relationship building, and industry networking within local market community.

• Effectively manages a team of remote support technicians across the region and develops employee skill levels, including customer service, process and technical skills to the highest degree possible. • Overseeing the direction of projects, ensuring completion according to the client's requirements, as outlined in the sales proposal. • Oversee the service coordination function for our remote services by ensuring Service Technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the region. • Function as a regional manager for our services team, as well as be a member of our Services Leadership team focused on developing and deploying our strategies. • Owns the team’s scheduling, dispatching and technician utilization. • Positive outlook with the ability to motivate, influence, and train people. • Evaluate technician headcount and training needs based on agreement base and growth expectations. • Monitors, reports, and positively influences Key Performance Indicators (KPIs) with a focus on customer success and company profitability. • Problem Solver Develops solutions to opportunities that occur throughout a project. • Ensures the correct tools and materials are onsite for job success. • Develops and maintains the team’s work schedules to maximize utilization. • Documents progress reports for visibility along with any other required project documentation. • Analyzes delivery and inventory issues and provides solutions for accuracy. • Elevate the customer experience through identifying gaps in our delivery to customers and lead the team to timely solutions in resolving customer issues. • Plans, directs, and coordinates the distribution of products in compliance with company goals and objectives. • Allocates resources and planning based on performance achievements (KPIs) to ensure adequate resource allocation and drive future expansion as business needs dictate. • Financial responsibility for the service region and its projects. • Interpret monthly key performance metrics to evaluate performance and initiate countermeasure efforts when performance falls below target. • Partners with the Regional Sales Management team to drive business growth and improve customer satisfaction, prioritizing service needs appropriately. • Oversees PO’s, Invoices. Takes ownership of all customer orders regarding order accuracy and service performance. • Maintains Warehouse housekeeping, safety, and equipment maintenance for optimal performance. Must have the ability (required documentation) to travel domestically via aircraft when needed.