MLB (Job Board Only)

Role Description The Technical Operations Manager will lead MLB's Tier 1 streaming support team, ensuring the round-the-clock reliability and performance of MLB's live and on-demand video products. This role is responsible for managing a team of Technical Operations Analysts, driving operational excellence, and serving as an escalation point and cross-functional liaison across Engineering, SRE, Network Operations, and Baseball Operations. The ideal candidate is a hands-on technical leader who can balance day-to-day team management with a strategic focus on process improvement and service quality. - Directly manage a team of Technical Operations Analysts, including hiring, scheduling, performance reviews, and professional development - Own shift scheduling and coverage planning to maintain 24/7 support operations, including nights and weekends - Serve as the primary escalation point for complex or high-severity incidents affecting MLB's streaming platform - Monitor overall service health across Media Pipeline, Consumer Streams, Platform Availability, CDNs/Traffic Steering, and Failover/Disaster Recovery domains - Lead post-incident reviews and drive the identification of root causes, corrective actions, and systemic improvements - Partner with SRE, Baseball Operations, Network Operations, and Media Product & Software Engineering to resolve recurring issues and close feedback loops - Develop and refine team processes, runbooks, and escalation playbooks to improve response time and consistency - Track and report on team KPIs including incident response time, resolution rate, and service availability metrics - Foster a collaborative team culture focused on knowledge sharing, continuous learning, and high accountability Qualifications - Bachelor's degree in Computer Science, Information Technology, or equivalent field or work experience - 4+ years of experience in technical support or operations roles, with a focus on streaming media products - 1–2+ years in a lead or supervisory capacity managing technical teams, including shift-based or 24/7 environments - Deep understanding of streaming technologies including CDNs, video QoS/QoE tooling, and media pipeline architecture - Proven ability to manage escalations, coordinate cross-functional response, and drive incidents to resolution - Strong written and verbal communication skills — able to represent technical context to both engineering teams and senior leadership - Willingness to work in shifts, including nights and weekends, as part of a 24/7 support team Requirements - Salary Range: $90,000 - $125,000 (Base Salary + Bonus) - Compensation will be contingent upon work experience, education, skills, and other relevant factors. Benefits - Competitive Benefits Package - Company 401K Contribution - Paid Time Off and Holidays - Paid Parental Leave - Access to Free Tickets to Baseball Games & MLB.TV - Discounts at MLB Store | MLBShop.com - Employee Assistance Programs (EAP) - Onsite/Online Training & Development Programs - Tuition Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Pet Insurance

MLB is currently seeking part-time seasonal Gameday Monitors for the upcoming 2026 Major League Baseball season to provide quality assurance for live video and audio streams on MLB.TV. Ideal candidates will be available to work a minimum of 25 hours per week and must possess MLB’s core competencies in areas such as collaboration, communication, critical thinking and relationship management. Please note, Gameday Monitors will work remotely and must have a keen attention to detail, strong writing skills and will need to be actively engaged with their teammates during each shift. Responsibilities - Monitor assigned home and away broadcast feeds in accordance to the daily gameday schedule. These feeds include but are not limited to pre and post game shows, audio streams and regional broadcasts for each designated game - Adhere to quality control guidelines and procedures without frequent supervision - Communicate gameday related issues immediately to the appropriate teams - Provide detailed reports that recap any issues that occurred during the game. Requirements - A flexible schedule tied to the Major League Baseball season with availability on nights, weekends, and holidays is a must - A minimum of 25 hours per week is required for this position, no exceptions - Reliable WiFi, stable hardwire and home broadband network connection is essential - Ownership of at least 3 streaming devices such as a smart television, tablet, computer (PC and/or Mac), Apple or Android phone, Xbox, Playstation 5, Chromecast, etc. is preferred - Excellent communication skills to relay any issues or troubleshooting concerns to the appropriate channels is required - Ideal candidates are comfortable working in highly visible positions Desired - Familiar with MLB.com, MiLB.TV, MLB.TV, MLB At Bat and other streaming services - Experienced with providing quality assurance in digital media roles - Avid baseball viewers with a strong knowledge of the game are encouraged to apply - Prior sports industry experience is a plus Pay Rate: $18.00 per hour The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. Why MLB? Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come. California Residents: Please see our California Recruitment Privacy Policy for more details. Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response. Are you ready to Step Up to the Plate? Apply below!