Role Description As a Customer Success Manager at Monjur, you own the client relationship post-sale and post-onboarding. You're the primary point of contact for MSP owners and operations leaders — helping them stay protected, driving Pilot activation and adoption, and making sure their agreements reflect how they actually run their business. This is a high-impact role on a small, tight-knit team with a clear path to grow. What You'll Do - Own a portfolio of MSP clients post-sale, serving as their primary point of contact for product, process, and contracts. - Lead Pilot activation and onboarding — getting clients to their aha moment is a core part of this role. - Conduct Legal Protection Audits and Annual Update calls to keep clients protected and engaged. - Run upgrade conversations with legacy clients, leading with value and education, not price. - Monitor account health and execute proactive outreach to prevent churn before it happens. - Partner with our legal team to escalate document and agreement issues appropriately. - Handle failed payments, escalations, and client-facing issues with urgency and professionalism. - Keep HubSpot and GuideCX clean and up to date — accurate data is how we make good decisions. - Contribute ideas and creative solutions to improve how CS works at Monjur — we want builders, not just executors. Qualifications - 3-5+ years in a customer-facing role in B2B SaaS — CSM, Account Manager, or similar. - Experience with MSPs, IT service providers, or legal/contract-heavy SaaS is a strong plus. - Naturally relational — you get genuine satisfaction from keeping a client protected, not just closing a ticket. - Creative problem solver who identifies a client's pain point and comes up with a solution before it becomes a problem. - Strong communicator on calls and in writing — you can translate complex legal concepts into plain language. - Organized enough to manage a high volume of accounts without things slipping. - Hungry to grow — this role has a defined path to Senior CSM and we want someone who wants to get there. - Someone who escalates to their manager first and communicates proactively when something is off. - Comfortable with tools like HubSpot, GuideCX, Dialpad, and willing to learn fast. Metrics You'll Own - Renewal rate and churn percentage. - Clients under legal protection. - Pilot activation and adoption. - Expansion ARR through upgrades. - Annual reviews and legal protection audits completed. - Referrals generated. Room for Growth This isn't a role you plateau in. We're building out a CS career ladder and the path to Senior CSM is real, tied to performance, and comes with meaningful comp growth. If you perform, you'll have a clear next step and a team that invests in getting you there. Compensation Base salary plus commission on upgrades and expansions, plus bonus eligibility. Total comp is tied to performance and we want someone who wants to earn more than their base. Tools You'll Use - HubSpot - GuideCX - Dialpad - Gong - Monjur Pilot

• Provide exceptional customer service via phone, email, and chat to Danish-speaking customers • Assist customers with inquiries related to products, services, orders, and general support • Resolve customer complaints efficiently and professionally • Accurately document customer interactions

• Provide exceptional customer support in Slovenian and English via phone, email, and live chat for travel-related inquiries. • Assist customers with booking services (flights, hotels, car rentals, etc.) and provide information on travel policies and procedures. • Handle customer complaints and resolve travel-related issues , such as changes, cancellations, and refunds. • Offer tailored travel solutions and alternatives based on customer preferences. • Maintain a high level of customer satisfaction by delivering prompt and professional responses. • Keep up-to-date with the travel industry trends and policies to provide accurate information to customers. • Collaborate with internal teams to ensure smooth operations and issue resolution.

Role Description Are you a natural problem-solver with a “people-first” attitude? If so, we are looking for you! The Customer Service Representative will engage with our dealer customers and provide Best in Class Customer Service. This is a full-time, permanent position, potential to work remotely. Key objectives in the role are to: - Input and review new orders, service orders and marketing orders. - Build rapport and work closely with dealers to ensure accuracy of orders. - Effectively troubleshoot, analyze issues, and take the appropriate actions to resolve any problems. - Provide product support to dealer customers over the phone and via e-mail. - Provide 2020 design and catalogue support. - Take initiative and find creative approaches to make each customer’s experience feel personal. - Promptly answer phone calls and emails. We have a long-held and well-earned reputation for quality products, outstanding customer service and design expertise and innovation. Our core values are to continuously improve, to be motivated and accountable to go above and beyond expectations, to respect diversity, treat everyone like family and grow together as a winning team! Qualifications - Minimum Grade 12 or equivalent. - Exceptional customer service skills. - Proficiency with Microsoft Outlook, Word, Excel, and the ability to learn new programs and systems. - Experience with 2020 Kitchen Design and InSight would be an asset. - Excellent communication skills (verbal, written, listening). - Strong organizational abilities. - Accuracy and attention to detail. - Knowledge and experience within the construction/building/cabinet industry will be considered an asset. Benefits - Training, development & career progression. - Competitive benefits plan. - RRSP matching program. - Employee discounts. - An inclusive company culture.