Monjur

Role Description As a Customer Success Manager at Monjur, you own the client relationship post-sale and post-onboarding. You're the primary point of contact for MSP owners and operations leaders — helping them stay protected, driving Pilot activation and adoption, and making sure their agreements reflect how they actually run their business. This is a high-impact role on a small, tight-knit team with a clear path to grow. What You'll Do - Own a portfolio of MSP clients post-sale, serving as their primary point of contact for product, process, and contracts. - Lead Pilot activation and onboarding — getting clients to their aha moment is a core part of this role. - Conduct Legal Protection Audits and Annual Update calls to keep clients protected and engaged. - Run upgrade conversations with legacy clients, leading with value and education, not price. - Monitor account health and execute proactive outreach to prevent churn before it happens. - Partner with our legal team to escalate document and agreement issues appropriately. - Handle failed payments, escalations, and client-facing issues with urgency and professionalism. - Keep HubSpot and GuideCX clean and up to date — accurate data is how we make good decisions. - Contribute ideas and creative solutions to improve how CS works at Monjur — we want builders, not just executors. Qualifications - 3-5+ years in a customer-facing role in B2B SaaS — CSM, Account Manager, or similar. - Experience with MSPs, IT service providers, or legal/contract-heavy SaaS is a strong plus. - Naturally relational — you get genuine satisfaction from keeping a client protected, not just closing a ticket. - Creative problem solver who identifies a client's pain point and comes up with a solution before it becomes a problem. - Strong communicator on calls and in writing — you can translate complex legal concepts into plain language. - Organized enough to manage a high volume of accounts without things slipping. - Hungry to grow — this role has a defined path to Senior CSM and we want someone who wants to get there. - Someone who escalates to their manager first and communicates proactively when something is off. - Comfortable with tools like HubSpot, GuideCX, Dialpad, and willing to learn fast. Metrics You'll Own - Renewal rate and churn percentage. - Clients under legal protection. - Pilot activation and adoption. - Expansion ARR through upgrades. - Annual reviews and legal protection audits completed. - Referrals generated. Room for Growth This isn't a role you plateau in. We're building out a CS career ladder and the path to Senior CSM is real, tied to performance, and comes with meaningful comp growth. If you perform, you'll have a clear next step and a team that invests in getting you there. Compensation Base salary plus commission on upgrades and expansions, plus bonus eligibility. Total comp is tied to performance and we want someone who wants to earn more than their base. Tools You'll Use - HubSpot - GuideCX - Dialpad - Gong - Monjur Pilot

Role Description We’re hiring a Field Marketing Manager to own the planning, coordination, and execution of Monjur’s field and event marketing program. This is not a strategy-in-theory role, or a "figure out if events work for us" role. We’ve already built events into a meaningful growth channel. We've completed 100+ shows over the last two to three years. Trade show leads close at ~50% with an ~11-day sales cycle. The product-market fit is proven. What we need now is an operator — someone who can run a high-volume event program with precision, improve process and follow-through, and ensure every event delivers measurable business impact. You’ll report to the Director of Marketing and partner closely with Sales, RevOps, leadership, and external vendors. You’ll be responsible for making sure events run cleanly from end to end: logistics are locked down, sales is fully prepared, leads are captured and routed quickly, and performance is clearly reported. What You’ll Do - Own Monjur’s field and event marketing program from planning through post-event reporting - Manage event execution across trade shows, regional events, partner events, dinners, and community gatherings - Build and maintain repeatable systems for pre-event planning, internal coordination, lead capture, follow-up, and retrospective review - Partner with Sales to align on target accounts, on-site expectations, event goals, and follow-up ownership - Coordinate all event logistics, including booth setup, shipping, materials, swag, travel, vendor communication, and on-site readiness - Ensure lead capture tools and processes are configured, tested, and working before each event - Partner with RevOps to ensure leads are tagged, routed, enriched, and entered into HubSpot quickly and accurately - Drive post-event reporting on pipeline created and influenced, conversion rates, and cost per opportunity - Identify which events should be expanded, improved, cut, or added based on performance data - Coordinate side events and relationship-building opportunities that deepen partnerships in the MSP ecosystem - Collaborate with the broader marketing team on event-related content capture, pre-event outreach, post-event follow-up, and co-marketing support What Success Looks Like In your first 30 days: - You’ve taken full ownership of the event program - You understand the event calendar, vendor relationships, logistics, and internal handoffs - You’ve documented the current state, identified gaps, and established a planning cadence with Marketing and Sales By 90 days: - Events are running through a repeatable, reliable process - Sales is prepared at least two weeks before each show - Leads are captured and entered into HubSpot within 24 hours - Post-event retrospectives are completed within one week - Field marketing and sales are operating with a clear feedback loop By 6 months: - Every event has clear performance reporting - Pipeline created and influenced, conversion rates, and cost per opportunity are tracked consistently - Leadership receives post-event reports within two weeks of each show - You’ve made data-backed recommendations on which events to keep, cut, or add What You’ll Work With - Cross-functional partners - Director of Marketing - Sales team - RevOps - CEO and COO - Content/social team - External creative agency - Tools and systems - HubSpot - Hapily - Event platforms and lead capture tools - Existing vendor and sponsorship relationships - Types of events - Major MSP conferences - Regional events and peer groups - Monjur-hosted dinners and community events - Partner and co-marketing events What We’re Looking For - Experience owning field marketing, event marketing, or experiential marketing programs end to end - Strong project management and operational discipline in fast-moving environments - Proven ability to manage multiple events and timelines simultaneously without details slipping - Experience coordinating closely with sales teams before and after events - Familiarity with CRM workflows, lead routing, campaign tracking, and event attribution - Comfort working inside tools like HubSpot and event engagement platforms - Strong vendor management and logistics coordination skills - Ability to balance hands-on execution with process improvement and performance analysis - Confidence operating in a lean team with high accountability and high visibility - Excellent written and verbal communication skills Preferred Qualifications - Experience in B2B SaaS, MSP, channel, or community-driven go-to-market environments - Experience with event attribution and reporting in partnership with RevOps - Experience supporting co-marketing or partner-driven events - Familiarity with Hapily or similar event engagement platforms What Makes This Role Different This is a chance to step into a program that already works and make it materially better. You won’t be proving the value of events from scratch — you’ll be improving an engine that already produces results. You’ll have direct access to leadership, visible ownership of a major growth channel, and the opportunity to build structure around a program with real momentum. What to Know Before You Apply - Travel is significant and likely 40–50%, depending on the season - The pace is fast and events often cluster around major conference windows - Data quality and attribution are improving, but not yet perfect - The team is lean, so this role requires hands-on execution - Priorities can shift quickly, and success requires steadiness, adaptability, and strong judgment Why Join Monjur If you’re energized by live events, thrive in operationally intense environments, and want to own a program that directly impacts pipeline and revenue, this role offers real responsibility and visible impact. You’ll help turn a strong event engine into a disciplined growth machine.

_____________________________________________________________________ About the role As an employee at Monjur, you will help scale the Contract Intelligence platform MSPs trust. Role Overview The Monjur Attorney supports MSP clients by ensuring their contract structures align with Monjur’s standardized legal protection framework. This role focuses on contract alignment, risk mitigation, and structured legal validation within the Monjur platform. Attorneys in this role operate within Monjur’s attorney-supervised platform model, applying established legal frameworks, clause libraries, and compliance standards to support technology service providers. **This position is not a traditional law firm role and does not involve litigation, general corporate counsel services, employment law advising, or business development.** Responsibilities Customer Legal Onboarding - Review and align MSP contract stacks to Monjur standards - Identify gaps in indemnification, limitation of liability, and third-party protections - Ensure proper integration of Monjur’s Master Services Agreement and Service Attachments - Confirm insurance alignment with contractual indemnification language - Support onboarding team with legal validation before contracts go live Ongoing Legal Support (Non-Advisory) - Answer contract interpretation questions within Monjur-approved frameworks - Provide redline support using Monjur clause library - Escalate issues outside approved boundaries to supervising attorneys - Support structured negotiation responses using Monjur-approved language Annual Contract Updates - Conduct structured annual contract review sessions with clients - Apply updates reflecting regulatory developments (e.g., HIPAA, GLBA, Quebec Bill 25 when applicable), insurance alignment, and Monjur template updates - Document client-specific modifications - Ensure version control integrity within the Legal Knowledge Base Periodic Legal Protection Audits - Perform recurring audits of contract consistency across client agreements - Review third-party service schedules, insurance alignment, termination and renewal structures, pricing and fee adjustment clauses - Identify potential legal risk exposure areas - Provide structured remediation recommendations within the Monjur framework Note: This role operates strictly within Monjur’s attorney-supervised platform model and does not include litigation, general corporate advisory, employment law advice, or business development responsibilities. Qualifications - Juris Doctor (JD) from an accredited law school - Active U.S. bar license in good standing - 3–8 years of experience working with: - - Technology service agreements - MSP agreements - SaaS contracts - Service-based commercial contract structures - Strong familiarity with: - - Indemnification frameworks - Limitation of liability provisions - Insurance alignment in commercial agreements - Working knowledge of regulatory frameworks such as HIPAA and GLBA preferred - Ability to operate within structured legal systems, templates, and standardized contract frameworks Preferred Experience - Experience working with managed service providers (MSPs) or IT service providers - Familiarity with errors & omissions (E&O) and cyber liability insurance policies - Experience reviewing vendor risk provisions and third-party service obligations - Comfort working in a software-enabled legal environment - Experience supporting recurring subscription-based clients What Makes This Role Unique - Work at the intersection of law, technology, and scalable legal infrastructure - Support thousands of technology service contracts through a standardized legal platform - Focus on contractual risk protection rather than litigation or general advisory - Collaborate with a team building the future of platform-enabled legal services **Experience in SaaS, B2B services, legal operations, compliance-driven environments, or the MSP ecosystem is helpful, but not required. Judgment, discipline, and follow-through matter more than credentials alone. Why Monjur - You will help define and scale Attorney-Supervised Contract Intelligence. - You will work alongside experienced legal and operational leaders. - Your work will have direct, measurable impact on how MSPs manage risk and scale. Monjur operates at the intersection of legal precision and operational scale. We are building long-term infrastructure for a category that demands both. If you believe you can contribute meaningfully to Monjur’s mission, even if you do not meet every qualification listed, we encourage you to apply. *** This position includes over 13K+ equity shares