Role Description Are you a natural problem-solver with a “people-first” attitude? If so, we are looking for you! The Customer Service Representative will engage with our dealer customers and provide Best in Class Customer Service. This is a full-time, permanent position, potential to work remotely. Key objectives in the role are to: - Input and review new orders, service orders and marketing orders. - Build rapport and work closely with dealers to ensure accuracy of orders. - Effectively troubleshoot, analyze issues, and take the appropriate actions to resolve any problems. - Provide product support to dealer customers over the phone and via e-mail. - Provide 2020 design and catalogue support. - Take initiative and find creative approaches to make each customer’s experience feel personal. - Promptly answer phone calls and emails. We have a long-held and well-earned reputation for quality products, outstanding customer service and design expertise and innovation. Our core values are to continuously improve, to be motivated and accountable to go above and beyond expectations, to respect diversity, treat everyone like family and grow together as a winning team! Qualifications - Minimum Grade 12 or equivalent. - Exceptional customer service skills. - Proficiency with Microsoft Outlook, Word, Excel, and the ability to learn new programs and systems. - Experience with 2020 Kitchen Design and InSight would be an asset. - Excellent communication skills (verbal, written, listening). - Strong organizational abilities. - Accuracy and attention to detail. - Knowledge and experience within the construction/building/cabinet industry will be considered an asset. Benefits - Training, development & career progression. - Competitive benefits plan. - RRSP matching program. - Employee discounts. - An inclusive company culture.

• Independent management of 2–3 marketplace channels (channel responsibility) • Handling customer inquiries, returns and complaints — online and by phone • Active telesales, upselling & cross-selling with a genuine sales mindset • Structured processing via a digital service inbox, Asana & sales funnel • Coordination of B2B and B2C customers across multiple platforms • Proactively contributing to the improvement of processes and tools

• Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor • Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth • Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations • Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues • Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value • Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask • Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value • Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer • Build a strong internal and external network to support account activities and deepen collaboration across the organization • Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement • Bring our company values to life in every interaction—with customers, colleagues, and community partners • Take on additional opportunities and responsibilities that contribute to team success

Role Description This is a fully remote, 1099 contract opportunity for educators with mild to moderate support needs or extensive support needs. California certification is required. - Daily Rate: $300-325; rates are negotiable and subject to change - Schedule: 7:30am-3:30pm PST - LiveScan Fingerprinting will be required, and must live near a LiveScan location or be willing to drive to one. - Teach the curriculum of the school on the district virtual platform. - Attend district PD + faculty meetings. - Record student progress. - Partner with an in-class facilitator who is physically in class with students. - Join our pool of educators who have access to our educator portal to select jobs aligned to your certification as they become available. - This is a 1099 Independent Contractor position following the school district's calendar. - Immediate start dates are based on available placement opportunities upon completion of the application process. Qualifications - Must be authorized to work in the United States. - Must currently hold a valid Support Needs Certification in California. - Minimum of 3 years of experience as a professional educator. - Must have a Bachelor's Degree from an accredited college/university. - Laptop or desktop computer, webcam, headset, and reliable internet access. - Prior online teaching experience is a plus! Requirements - Participate in a virtual skills teaching demonstration. - Submit a background check as part of the application process. Benefits - This is a contract position and does not include benefits. Company Description Fullmind partners with hundreds of U.S. schools to ensure every child has access to education. We fill teacher vacancies by live-streaming certified educators directly to students. As a Fullmind educator, you’ll deliver virtual instruction and guide students to course completion! Learn more: https://www.fullmindlearning.com/teach