• Provide exceptional customer service via phone, email, and chat to Danish-speaking customers • Assist customers with inquiries related to products, services, orders, and general support • Resolve customer complaints efficiently and professionally • Accurately document customer interactions

• Provide exceptional customer support in Slovenian and English via phone, email, and live chat for travel-related inquiries. • Assist customers with booking services (flights, hotels, car rentals, etc.) and provide information on travel policies and procedures. • Handle customer complaints and resolve travel-related issues , such as changes, cancellations, and refunds. • Offer tailored travel solutions and alternatives based on customer preferences. • Maintain a high level of customer satisfaction by delivering prompt and professional responses. • Keep up-to-date with the travel industry trends and policies to provide accurate information to customers. • Collaborate with internal teams to ensure smooth operations and issue resolution.

Role Description Are you a natural problem-solver with a “people-first” attitude? If so, we are looking for you! The Customer Service Representative will engage with our dealer customers and provide Best in Class Customer Service. This is a full-time, permanent position, potential to work remotely. Key objectives in the role are to: - Input and review new orders, service orders and marketing orders. - Build rapport and work closely with dealers to ensure accuracy of orders. - Effectively troubleshoot, analyze issues, and take the appropriate actions to resolve any problems. - Provide product support to dealer customers over the phone and via e-mail. - Provide 2020 design and catalogue support. - Take initiative and find creative approaches to make each customer’s experience feel personal. - Promptly answer phone calls and emails. We have a long-held and well-earned reputation for quality products, outstanding customer service and design expertise and innovation. Our core values are to continuously improve, to be motivated and accountable to go above and beyond expectations, to respect diversity, treat everyone like family and grow together as a winning team! Qualifications - Minimum Grade 12 or equivalent. - Exceptional customer service skills. - Proficiency with Microsoft Outlook, Word, Excel, and the ability to learn new programs and systems. - Experience with 2020 Kitchen Design and InSight would be an asset. - Excellent communication skills (verbal, written, listening). - Strong organizational abilities. - Accuracy and attention to detail. - Knowledge and experience within the construction/building/cabinet industry will be considered an asset. Benefits - Training, development & career progression. - Competitive benefits plan. - RRSP matching program. - Employee discounts. - An inclusive company culture.

• Independent management of 2–3 marketplace channels (channel responsibility) • Handling customer inquiries, returns and complaints — online and by phone • Active telesales, upselling & cross-selling with a genuine sales mindset • Structured processing via a digital service inbox, Asana & sales funnel • Coordination of B2B and B2C customers across multiple platforms • Proactively contributing to the improvement of processes and tools