• Independent management of 2–3 marketplace channels (channel responsibility) • Handling customer inquiries, returns and complaints — online and by phone • Active telesales, upselling & cross-selling with a genuine sales mindset • Structured processing via a digital service inbox, Asana & sales funnel • Coordination of B2B and B2C customers across multiple platforms • Proactively contributing to the improvement of processes and tools

• Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor • Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth • Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations • Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues • Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value • Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask • Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value • Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer • Build a strong internal and external network to support account activities and deepen collaboration across the organization • Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement • Bring our company values to life in every interaction—with customers, colleagues, and community partners • Take on additional opportunities and responsibilities that contribute to team success

Role Description This is a fully remote, 1099 contract opportunity for educators with mild to moderate support needs or extensive support needs. California certification is required. - Daily Rate: $300-325; rates are negotiable and subject to change - Schedule: 7:30am-3:30pm PST - LiveScan Fingerprinting will be required, and must live near a LiveScan location or be willing to drive to one. - Teach the curriculum of the school on the district virtual platform. - Attend district PD + faculty meetings. - Record student progress. - Partner with an in-class facilitator who is physically in class with students. - Join our pool of educators who have access to our educator portal to select jobs aligned to your certification as they become available. - This is a 1099 Independent Contractor position following the school district's calendar. - Immediate start dates are based on available placement opportunities upon completion of the application process. Qualifications - Must be authorized to work in the United States. - Must currently hold a valid Support Needs Certification in California. - Minimum of 3 years of experience as a professional educator. - Must have a Bachelor's Degree from an accredited college/university. - Laptop or desktop computer, webcam, headset, and reliable internet access. - Prior online teaching experience is a plus! Requirements - Participate in a virtual skills teaching demonstration. - Submit a background check as part of the application process. Benefits - This is a contract position and does not include benefits. Company Description Fullmind partners with hundreds of U.S. schools to ensure every child has access to education. We fill teacher vacancies by live-streaming certified educators directly to students. As a Fullmind educator, you’ll deliver virtual instruction and guide students to course completion! Learn more: https://www.fullmindlearning.com/teach

• Own the member support queue end-to-end — triaging, responding to, and resolving inbound email inquiries with care and consistency • Handle phone callbacks from our main support line, returning calls within defined SLA windows • Manage membership and account inquiries including cancellations, billing questions, banking and account servicing issues • Identify and escalate issues that require input from our Guidance, Bank / Investing Ops, or Engineering teams • Contribute to building our internal knowledge base, macro library, and documentation • Flag recurring issues and help develop solutions so the same problems stop landing in the queue • Support new hire onboarding as the team grows, sharing what you know about common member questions and how to handle them well