• Lead flagship and department store POS and customer management system upgrade project • Conduct pre-launch systems checks and preparations • Train new program features to store staff • Troubleshoot and provide support on-site during system roll-out (HQ & store locations) • Proactively keep relevant business units informed on project progress • Coordinate hyper care period after launch to manage and resolve incidents quickly • Deliver additional training sessions as required

• Lead innovation partnerships with 1-2 key customers, encompassing tasks such as idea generation, business case development, stakeholder engagement, contract execution, and ongoing relationship management • Initiate, develop, and maintain trust-based relationships with potential partners, including high-level executives (e.g., CEOs) and technical/business leads, to enhance Roche’s market reputation • Collaborate with global partnering and lifecycle teams to advance U.S.-based partnership opportunities • Lead or support acquisitions, divestments, and partnerships, contributing to business case development, due diligence, financial analysis, and risk assessments • Oversee partnership activities, including project management, financial modeling, negotiations, and deal closures, ensuring smooth transitions to the appropriate business units • Facilitate dialogue with internal stakeholders (local and global) throughout evaluation, diligence, and alliance processes • Stay updated on U.S. diagnostics trends and developments through engagement with subject matter experts • Leverage market knowledge to drive partnerships or innovative solutions that promote patient access and differentiate Roche in the U.S. healthcare market

• Provide team leadership across case management, escalations, and operational support functions • Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally • Make informed decisions independently while collaborating with peers and senior leadership • Lead or participate in operational discussions, issue resolution, and stakeholder communications • Support team members in their responsibilities, enabling autonomy with accountability • Prioritise and manage high-risk client portfolios, including VIP, HSE, and ongoing issue escalations • Ensure consistent communication and high-standard service delivery to clients • Maintain oversight of team caseloads, documentation standards, and SLA performance • Manage a team of case managers, providing coaching, feedback, and performance oversight • Lead direct engagement with the Ombudsman, legal representatives, insurance providers, or external regulators as required • Represent the business in formal written responses, case reviews, and resolution negotiations • Provide oversight of new client onboarding through job creation, quote management, sales orders, and all communications • Support escalation management across all teams — ensuring that escalated matters are resolved effectively while maintaining customer satisfaction • Independently manage sensitive client conversations and coordinate with stakeholders to ensure escalation resolutions are timely, professional, and aligned with business needs • Process creation / workflow around onboarding new client specific requirement including resourcing, licensing, site specific re liaising with customer, HSE department, tech resource. Planning/ • Manage staff responsible for scheduling and validation, offering support and troubleshooting assistance • Facilitate inventory accuracy, stock availability, and timely dispatch • Facilitate solar administrative duties such as PTC applications, metering tasks, ordering stock, and install validation • Ensure efficient process coordination between operational functions and broader business requirements • Responsible for meeting SLA targets in job scheduling and report delivery • Ensures smooth installation operations through solar admin coordination

• Drive structured, data-informed decision-making with directors and discipline leads to protect scope, quality, and milestone commitments. • Own and maintain the integrated cross-department macro schedule including milestone architecture, feature sequencing, dependency mapping, and critical path dependencies through Gold. • Serve as the single point of accountability for schedule integrity. Ensure all departmental plans and forecasts are capacity-validated, reconciled, and aligned to the macro production plan. • Architect and maintain the scheduling framework used by the project, including planning standards, dependency modeling approaches, and forecasting methodologies that ensure consistent schedule reliability across pillars. • Enforce schedule discipline across pillars by identifying variance, forecast drift, and dependency risk while driving corrective action to maintain milestone confidence. • Maintain formal risk tracking, identify and flag delivery risks early, escalate when appropriate, and confirm mitigation plans are defined. • Own production velocity metrics and forecasting models, translating production system data into forward-looking schedule projections and milestone confidence assessments. • Produce standardized executive reporting that clearly communicates schedule health, forecast accuracy, and dependency risk. • Provide forward-looking delivery forecasts and scenario modeling to support executive planning, scope decisions, and milestone readiness assessments.