The global leader in vehicle lifecycle management.
Field Account Manager
Location
Florida + 3 moreAll locations: Florida | Illinois | Ohio | Massachusetts
Posted
123 days ago
Salary
0
Seniority
Senior
Job Description
Field Account Manager
Solera, Inc.
• Assess client performance using reports and direct observation, identifying opportunities to improve dealership fixed operations. • Maintain proactive, high-level communication with key stakeholders, including Service/Fixed Ops Directors, Dealer Principals, General Managers, and corporate executives. • Develop and sustain strong business relationships at both the dealership and corporate levels. • Promote a culture of continuous improvement in dealership operational processes. • Educate clients on AutoPoint products, demonstrating their value within dealership operations. • Analyze and interpret key performance metrics (KPIs) that influence dealership and group business strategies. • Align AutoPoint’s value proposition with the business objectives of dealerships and ownership groups. • Conduct regular reviews of marketing product performance with assigned accounts. • Manage and optimize paid digital marketing campaigns, including pay-per-click (PPC) advertising, display ads, and social media advertising. • Recommend strategic marketing program adjustments to enhance client success. • Share Solera/AutoPoint industry insights to help clients stay competitive. • Manage customer retention, product adoption, and account growth within assigned territories. • Address and resolve customer issues, ensuring a positive client experience. • Oversee the enrollment and review process for retention programs and customized marketing campaigns. • Gather, prioritize, and communicate customer enhancement requests internally. • Maintain up-to-date customer records in Salesforce.com, ensuring accurate tracking of interactions. • Organize and submit internal documentation, including meeting reports and dealer and corporate performance goals.
Job Requirements
- Willingness and ability to travel up to 50% of the time
- Automotive marketing experience required, with a preference for expertise in Fixed Operations Marketing
- Deep knowledge of sales processes, including account planning and key selling techniques
- Strong ability to build relationships with key internal and external decision-makers
- Proficiency in identifying and resolving customer pain points, objections, and business needs
- Excellent presentation skills, with the ability to clearly communicate value-driven solutions
- Proven experience in developing strategic business development plans and action-oriented growth strategies
- Knowledge of Digital Marketing concepts, tools and techniques, including SEO, SEM, social media, email marketing, content marketing and analytics
- Ability to analyze performance data and adjust strategies for optimal results
- Strong public speaking and training facilitation skills
- Highly developed listening and problem-solving abilities
- Exceptional multitasking, organizational, and project management skills
- Self-motivated with the ability to work independently in a fast-paced environment
- Effective team player who thrives in collaborative and dynamic work settings
- Proficiency in Salesforce.com, Microsoft Word, PowerPoint, Excel, and other business software
Benefits
- EQUAL OPPORTUNITY EMPLOYER
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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