• Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey • Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise. • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets. • Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise • Continuously stay abreast and enabled on new Wiz features and functionality • Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value • Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders • Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues • Drive and track your customers’ achievement of business goals and realization of value through Wiz • Report progress and results to key Wiz and customer stakeholders in executive-friendly communications • Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings • Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders • Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions • Manage your book of business and support revenue objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexity • Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams. • Drive towards utilization/adoption targets for your book of business • Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements • Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives • Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams • Develop documentation, mentor TAMs, and develop an area of technical subject-matter expertise • Partner cross-functionally with internal teams to improve processes • Assist other TAMs with technical escalations • Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers • You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations • From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices • Provide customers with clear proactive technical guidance and expertise across all our products • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations • Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

• Own revenue performance across your portfolio (growth, retention, renewals) • Own and drive multi-quarter account strategies, aligned to partner goals and revenue outcomes • Maintain strong account health, renewal readiness, and long-term contracts • Identify and execute growth opportunities that drive measurable increases in partner performance • Drive behavioral change in organizers, helping them transition from manual to AI-enabled operating models • Use internal AI tools alongside external tools to scale account management, generate insights, and prioritize actions • Act as a trusted advisor to senior stakeholders at event organizers • Provide data-driven recommendations to improve event performance • Help partners design and implement AI-powered support models

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges • Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation • Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring • Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value • Partner with developers and senior engineers to provide strategic technical guidance and support solution design • Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap • Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth • Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery • Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations